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Connected Controls Services
Engine Only
Select your current version of Metasys
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Corrective maintenance (tubes, coils, etc.)*
24/7 chiller data, accessed by dashboard
Delivering data to improve performance
Essential
Adding expertise with onsite visits
Enhanced
Providing premium service and coverage
Expert
Proactive monitoring and automated notifications
Virtual inspections, quarterly or as specified
Chiller Knowledge Exchange membership
Onsite visit: preventive maintenance + updates
Consultative review
Johnson Controls Training Institute savings
Predictive maintenance analyses (vibration, refrigerant, oil)*
Connected Controls Services
• Metasys Software Subscription
• Net Zero Advisor
• Remote Alarm Monitoring and Management
• Remote Operator Assistance
• Remote Technical Field Support Center
• Access to Online Technical Support Database
• Metasys Managed Server
• Advanced Programming Assistance
Additional Controls Services Offerings:
Level of service
Included
(not included in base price)
Optional add-on
NA
Annual
Monthly
Expert Service
Annual
Quarterly
Enhanced Service
Annual
Essential Service
• Premium Repair Coverage
• Sensor Calibration
• Controls Device Verification
• Historical Databases Backup
• System Configuration Backup
• Performance Verification and System Inventory
Plan Coverage - Onsite
Metasys Controls Service
(Non-Connected)
• Metasys Managed Server
• Advanced Programming Assistance
• Remote Operator Assistance
• Remote Technical Field Support Center
• Access to Online Technical Support Database
• Metasys Software Subscription
• Net Zero Advisor
• Remote Alarm Monitoring and Management
Additional Controls Services Offerings:
Level of service
Included
(not included in base price)
Optional add-on
NA
**Recommended frequency will increase for larger Metasys Systems
• Metasys Release 9.0 or above
• ADS Server –
– Windows® 10 minimum
• ADX Server –
– Windows® Server® 2016 with Update (KB4512495) (64-bit) or
– Windows® Server® 2016 (version 1607 or later) (64-bit) or
– Windows® Server® 2019 (version 1809 or later) (64-bit)
* Connected Controls Minimum Requirements:
Annual
**Quarterly
Weekly
**Quarterly
Diagnostic Summary and Custom Recommendations
**Quarterly
Weekly
Enhanced Service
Semiannual
Diagnostic Summary
Semiannual
Weekly
Essential Service
Historical Databases Backup
Onsite Maintenance and Corrections
Metasys Server and Cloud Performance Verification Patches and Updates
Plan Coverage - Onsite
Annual Review
Customer Consultation
Automated System Configuration Cloud Backup
Report Frequency
Report Type
System Analysis and Actionable Insights
Connected Performance Verification and System Inventory
Plan Coverage - Connected
Connected Controls Service
• Net Zero Advisor
• Remote Alarm Monitoring and Management
• Remote Operator Assistance
• Remote Technical Field Support Center
• Access to Online Technical Support Database
• Metasys managed Server
• Advanced Programming Assistance
Additional Controls Services Offerings:
Level of service
Included
(not included in base price)
Optional add-on
NA
*Site Director Engine must be at rev 8.0 or greater
Semiannual
Weekly
Semiannual
Diagnostic Summary and Custom Recommendations
Semiannual
Weekly
Enhanced Service
Annual
Diagnostic Summary
Annual
Weekly
Essential Service
Onsite Maintenance and Corrections
Performance Verification Updates
Plan Coverage - Onsite
Annual Review
Customer Consultation
Automated System Configuration Cloud Backup
Report Frequency
Report Type
System Analysis and Actionable Insights
Connected Performance Verification and System Inventory
Plan Coverage - Connected
Connected Controls Services Engine Only
Connected Controls Services
Technical Knowledge Base
Technical Knowledge Base
Connected Controls Services
Engine Only