CASE STUDY: DISTRIBUTION

Design Thinking 
Value Creation Workshop

A Global CPG Manufacturer Increased Throughput and Reduced Labor Needs

Our customer was facing a volatile and rapidly changing consumer demand market, rising labor costs, and space constraints. 


CHALLENGE

Overcoming 
Operational Complexity to Scale Efficiently

Our customer’s distribution operation spanned over 1 million sq. ft., handling omnichannel fulfillment with multiple SKU storage and handling types. They needed to increase volume throughput within six months—without expanding their footprint or increasing labor costs.

SOLUTION

Harnessing Design Thinking for Scalable Innovation

We conducted a Design Thinking Value Creation Workshop that guided teams through:

Discovery & Brainstorming

Identifying pain points 
and inefficiencies

Ideation & Design

Developing innovative, scalable solutions

Implementation

Prioritizing and executing top 25 opportunities

Cross-functional teams executed these solutions over six months, resulting in not only cost savings but also operational improvements, including enhanced morale, reduced training time, and greater workflow visibility.

RESULTS

Increased volume throughput within six months time in the same footprint

$

INCREASTED RETENTION

$600K Cost Reduction

Harnessing Design Thinking for Scalable Innovation

Our solution resulted in an improved product handling flow, which brought about increased employee morale and retention. They were able to realize an annual cost reduction of over $600K.

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