CASE STUDY: ECOMMERCE

Smarter Refurbishment

Cost Savings Through In-House Optimization

Kenco transformed a leading appliance manufacturer’s refurbishment process—cutting costs, reducing lead times, and improving efficiency.

CHALLENGE

Costly & Inefficient Refurbishment

A long-time Kenco partner struggled with slow and expensive refurbishment operations. Outsourcing to a third-party vendor caused inefficiencies, multiple handling points, and extended lead times, impacting profitability.

SOLUTION

Streamlined In-House Process

Kenco reimagined the refurbishment process by integrating cosmetic and functional testing into a single workflow. By bringing operations in-house at regional distribution centers, we reduced handling, improved efficiency, and cut costs.

Reduced Handling

Improved Efficiency

Cut 
Costs

RESULTS

Faster, Cheaper, and 
More Efficient

$574K

ANNUAL
SAVINGS

65.2%

LABOR COST 
REDUCTION

By optimizing the process, Kenco delivered $574K in annual savings and a 65.2% labor cost reduction, while refurbishing units at $51 per unit.

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