CASE STUDY: ECOMMERCE
Smarter Refurbishment
Cost Savings Through In-House Optimization
Kenco transformed a leading appliance manufacturer’s refurbishment process—cutting costs, reducing lead times, and improving efficiency.
CHALLENGE
Costly & Inefficient Refurbishment
A long-time Kenco partner struggled with slow and expensive refurbishment operations. Outsourcing to a third-party vendor caused inefficiencies, multiple handling points, and extended lead times, impacting profitability.
SOLUTION
Streamlined In-House Process
Kenco reimagined the refurbishment process by integrating cosmetic and functional testing into a single workflow. By bringing operations in-house at regional distribution centers, we reduced handling, improved efficiency, and cut costs.
Reduced Handling
Improved Efficiency
Cut
Costs
RESULTS
Faster, Cheaper, and
More Efficient
$574K
ANNUAL
SAVINGS
65.2%
LABOR COST
REDUCTION
By optimizing the process, Kenco delivered $574K in annual savings and a 65.2% labor cost reduction, while refurbishing units at $51 per unit.
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