START QUIZ
How healthy are your transportation operations
Get a quick, honest snapshot of what’s working, what’s not, and where you can improve with Kenco’s 5-minute Transportation Health Calculator.
…really?
QUESTION 1
What is your approximate annual transportation spend across all modes (truckload, LTL, parcel, intermodal, etc.)?
Less than $5M annually
$5M – $20M annually
$20M – $75M annually
$75M+ annually
Not sure / We don't track this centrally
Companies with centralized transportation visibility typically know their spend within +/-5% accuracy. Lack of clarity often indicates fragmented management and $2 – 5M in hidden cost opportunity.
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QUESTION 2
What's your #1 transportation challenge right now?
Controlling costs without sacrificing service
Lack of real-time visibility into shipments
On-time delivery performance
Finding reliable capacity when we need it
Too much manual work / constant firefighting
QUESTION 3
How do you manage carrier selection and network optimization today?
Most companies that rate their Transportation Management setup as strong discover 15–20% improvement potential once we conduct a data-driven assessment.
Data/analytics-driven with continuous optimization
Annual RFPs with ongoing core carrier relationships
Primarily relationship-based with long-term partners
Reactive — we solve problems as they come up
We have a TMS but significantly underutilize it
QUESTION 4
How confident are you that you're getting optimal value from your current transportation setup?
Very confident: We have strong processes and continuously optimize
Mostly confident: We're doing well but know there's room for improvement
Somewhat confident: We're managing, but suspect we're leaving value on the table
Not very confident: We know we have significant gaps and inefficiencies
Low confidence: Transportation is a constant challenge and cost center
QUESTION 5
Which industry best describes your business?
Retail / Consumer Packaged Goods
Industrial Manufacturing
Food & Beverage
Durable Goods
Life Sciences / Medical Devices
Select Industry Above to Route to the Next Section
Real-time monitoring with automated alerts, documented proof of compliance, and formal carrier agreements
Temperature logs collected but reviewed manually / after delivery
We rely on carriers to maintain proper temperatures and notify us of issues
We trust our carriers but don't have formal monitoring protocols
Not sure — we typically address issues when customers report spoilage
QUESTION 6
How do you currently manage food safety compliance and temperature monitoring?
Rarely happens — we maintain <2% OTIF failure rate
Occasional penalties but we manage them within budget
Chargebacks and fees are a regular cost of doing business
It's a significant problem affecting profitability and customer relationships
We don't track OTIF performance systematically
QUESTION 7
What happens when you miss a delivery window or OTIF target?
QUESTION 8
When capacity tightens (peak season, harvest time), how quickly can you secure temperature-controlled trucks?
Within hours through our established carrier network
1 – 2 days through regular carrier partners
3 – 5 days of scrambling and paying premium rates
We often struggle to find capacity and miss shipments
This catches us by surprise every time
What level of shipment visibility do you provide to stakeholders (facilities, patients, procurement)?
Real-time tracking with proactive delay alerts — like a Domino's Pizza tracker for every shipment
Track-and-trace available but stakeholders have to check portals manually
We provide updates when asked or when issues occur
Limited visibility — we contact carriers when we need status
Patients/facilities often call us asking where their shipment is
How do you monitor critical environmental conditions (temperature, humidity, shock) during transit?
Continuous monitoring with real-time alerts and full compliance documentation
Data loggers reviewed after delivery is completed
We specify requirements but rely on carrier compliance without monitoring
Standard carrier handling — we file claims if issues arise
We don't have formal monitoring for most shipments
When a time-sensitive medical shipment is delayed, how do you typically find out?
Proactive alerts from our TM system before customer impact
Carrier notifies us when they identify delays in transit
We discover it during routine status check-ins
The customer or receiving facility calls us asking where it is
We often find out when filing claims after the fact
How do you manage retail compliance requirements (labeling, packaging, routing guides)?
End-to-end compliance program with quality assurance and full carrier accountability
We have compliance processes but competitors seem to have dedicated teams that are beating us
We monitor major retailers but handle compliance issues reactively
We communicate requirements to carriers but they manage execution
Retail compliance is a constant source of chargebacks
We're not sure we're fully capturing all compliance issues
What percentage of your revenue is lost to retail chargebacks annually?
Less than 0.5% — we have strong compliance controls
0.5% – 1.5% — manageable but frustrating
2% – 3% — significant drag on profitability
3%+ — major problem affecting our margins
We don't track chargebacks as a distinct category
Best-in-class retail compliance programs maintain <0.5% chargeback rates through end-to-end management.
How do you handle multi-channel distribution (big box retail, DTC, wholesale) with different delivery requirements?
Integrated TM solution optimized for each channel's unique requirements
Separate processes/carriers for each channel — works reasonably well
We manage it but it's operationally complex and resource-intensive
Constant challenges coordinating different channel requirements
This is one of our biggest operational headaches
QUESTION 9
How do you manage transportation during demand spikes (promotions, holidays, seasonal peaks)?
Predictive planning with pre-secured capacity commitments
We scale up with our core carriers — usually works but stressful
It's chaotic but we eventually get through it
Regular capacity shortages and service failures during peaks
Promotions often create transportation crises we scramble to solve
When you have an unexpected or rush order, how do you source capacity?
Instantly through our carrier network/digital marketplace
Call our core carriers — usually get covered within 24 hours
2 – 3 days of calls and negotiation to find available trucks
Often pay 30 – 50% premiums to get it covered
These situations regularly create operational crises
How do you handle proactive lane disruptions (weather, port delays, carrier issues)?
Predictive analytics alert us and we reroute shipments automatically
We monitor conditions and adjust when we see issues developing
Carriers notify us and we react to find solutions
We find out when shipments are already delayed
Our customers often tell us about delays before we know
What's your approach to managing claims and damage for high-value industrial products?
Proactive carrier vetting and performance monitoring minimizes claims
Standard claims process — we file when damage occurs
Claims are frequent and we struggle with carrier accountability
Damage and claims represent a significant cost center
We don't have a formal claims management process
How do you coordinate shipment timing with customer delivery requirements?
We optimize ship dates backward from required delivery dates to ensure on-time arrival
We coordinate ship dates and delivery dates but it's mostly manual
We ship on our production schedule and carriers deliver when they can
Customers tell us when to ship; arrival time is uncertain
This coordination is a constant challenge and source of customer complaints
Leading TM providers can tell customers exactly when to ship to hit required delivery dates, reducing expedite costs by 20 – 30% and improving customer satisfaction.
How do you manage specialized handling requirements (oversized, white glove, installation coordination)?
Dedicated carrier network with certified handling capabilities
Work with specialized carriers — generally goes well
Standard carriers with special instructions and hope for the best
Frequent damage and customer complaints about handling
This is a constant source of operational pain and customer dissatisfaction
For low-frequency, high-value shipments, how do you balance cost and service?
Risk-based approach — we optimize based on product value and customer importance
Negotiate case-by-case with carriers for each shipment
Standard approach across all shipments regardless of value
Cost pressure drives decisions — service issues often follow
We struggle to find the right balance consistently
How do customers rate their delivery experience for large / complex products?
Consistently positive — delivery is a differentiator for us
Generally good but occasional issues
Mixed results — some great, some problematic
Delivery is a frequent source of customer complaints
We lose business due to delivery / handling issues
GO BACK ONE
CALCULATE
Your Scorecard Is Ready What It Means for Your Strategy and How to Level Up
Critical Food Safety Gaps Are Exposing Your Business to Regulatory and Brand Risk
Your score indicates severe operational vulnerabilities in your food and beverage supply chain. You're not just leaving money on the table — you're operating with compliance blind spots that could result in catastrophic brand damage, regulatory penalties, or product recalls.
The Critical Gaps
Immediate Actions Required
Zero Compliance Visibility: If you're discovering spoilage issues only when customers report them, you have no documented proof of temperature integrity. This is a regulatory time bomb. Complete Capacity Chaos: Being caught by surprise every peak season means you have no capacity planning whatsoever. You're at the mercy of the spot market, paying whatever it takes — if you can find trucks at all. Reactive Crisis Management: Without formal monitoring protocols or systematic OTIF tracking, you're managing by exception and firefighting daily.
The Big Question
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If a regulatory audit happened tomorrow, could you produce documented proof of temperature compliance for your last 1,000 shipments? If the answer is no, you're one contamination incident away from a business-threatening crisis.
Conduct an immediate assessment of your food safety documentation gaps and exposure areas
Implement at minimum basic temperature logging with post-delivery review for all time/temperature-sensitive products
Secure commitments from 2 – 3 core temperature-controlled carriers before next peak season
Establish Baseline Monitoring
Emergency Compliance Audit
Build Capacity Relationships
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NOW WHAT?
CRISIS MODE
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Calculating Your Quiz Results
VIEW RESULTS
The Gaps You Must Address
How to Improve
Implement a system that connects temperature / sensor data directly to your TMS, creating automated compliance proof
Stop relying solely on carriers to notify you of issues, your system should alert you proactively to reroute before failures occur
Develop a peak season capacity strategy with committed carriers who can respond within 1 – 2 days
Move Beyond Carrier Reliance
Integrate Real-Time Monitoring
Formalize Capacity Planning
Compliance is Manual / Reactive: Relying on manual log reviews or only addressing issues when problems occur leaves you vulnerable to costly penalties and brand damage Capacity is an Expense: Spending 3 – 5 days scrambling for trucks during peak seasons means you're constantly overpaying when demand spikes Limited Accountability: Trusting carriers without formal protocols means you discover failures after the damage is done
Can you truly attest, with automated real-time data, that your product maintained temperature integrity on its last 100 deliveries? If the answer is no, you have a foundational visibility gap.
Food Safety Risk & Operational Inefficiency Are Compromising Profitability
ACTIVE PAIN
Your score suggests your food and beverage supply chain is highly reactive with significant room for improvement. Manual processes and carrier-dependent monitoring are creating unnecessary costs and service failures.
Build Capacity Relationship
How to Advance
Where to Focus
Move from reactive monitoring to predictive alerts that prevent failures before they occur
Analyze your carrier network to identify which partners consistently deliver better temperature compliance and OTIF performance
Establish quarterly reviews of compliance data to identify patterns and eliminate root causes of penalties
Optimize Carrier Mix
Deploy Predictive Analytics
Implement Continuous Improvement
Automate Manual Processes: If temperature logs are reviewed manually after delivery, you're spending resources on post-mortem analysis instead of proactive prevention Reduce Penalty Acceptance: "Occasional penalties within budget" shouldn't be acceptable — zero penalties should be the goal Improve Capacity Speed: Securing trucks in 1 – 2 days is functional, but best-in-class operations can respond within hours
Are you treating transportation as a cost center to manage, or as a competitive advantage to optimize?
Solid Foundation — Focus on Eliminating Remaining Inefficiencies
Your score indicates a competent operation with established processes. You're managing OTIF penalties within budget and maintaining reasonable capacity access, but there's meaningful opportunity to move from "good enough" to "best-in-class."
The Next Proactive Step
Challenge "Good Enough": While managing occasional penalties within budget is functional, zero penalties is better. Focus on eliminating those last few outliers with predictive analytics Future Proof Compliance: Regulatory demands are increasing. Prepare for the next wave of reporting requirements with continuous network modeling Leverage Your Excellence: Are you using your best-in-class compliance and OTIF performance as a sales differentiator to win more shelf space?
How are you using your operational excellence to command premium pricing or secure priority relationships with retailers?
Excellent Performance, Now Focus on Predictive Resilience
BEST-IN-CLASS
Congratulations! Your high score indicates a robust, data-driven F&B transportation operation with strong compliance and service performance. You are among the best-in-class, achieving low OTIF failure rates and maintaining capacity agility.
Deploy basic track-and-trace capabilities immediately so internal teams can proactively monitor shipments
Implement data loggers at minimum for all temperature-sensitive products, even if reviewed post-delivery
Build processes for proactive customer updates rather than waiting for inbound status calls
Establish Environmental Monitoring Baseline
Emergency Visibility Implementation
Create Communication Protocols
Zero Proactive Visibility: Learning about shipment issues when filing insurance claims means your entire operation is reactive. Critical medical products may be compromised before anyone knows there's a problem No Environmental Controls: Without formal temperature, humidity, or shock monitoring, you cannot attest to product integrity. This creates massive regulatory exposure Customer Service Failure: When receiving facilities call you asking for status, you've lost control of the customer experience entirely
If a patient suffered harm from a compromised product, could you prove with documented data that your cold chain was maintained throughout transit? If the answer is no, you're exposed to catastrophic liability.
Patient Safety and Product Integrity Are at Immediate Risk
Your score reveals critical gaps in managing life sciences shipments. When patients or facilities are calling you for shipment status, and you have no formal environmental monitoring, you're operating with unacceptable risk in a highly regulated industry.
LIFE SCIENCES / Medical Devices
Move from reactive monitoring to predictive alerts that prevent failures before they occurposure areas
Establish a central system that aggregates data from all carriers and sensors, enabling proactive mid-transit intervention
Deploy real-time tracking that proactively pushes delay alerts to internal teams and external customers
Replace post-delivery data logger reviews with real-time environmental monitoring and automated alerts
Elevate Customer Service
Implement a Control Tower
Move to Continuous Monitoring
Patient/Facility Experience Failure: When customers call you first asking where shipments are, you've failed the critical visibility test. Your system should provide proactive, real-time alerts like a "Domino's Pizza tracker" Post-Mortem Integrity Checks: Reviewing data loggers after delivery only confirms that a valuable shipment failed—the loss has already occurred. True compliance requires continuous monitoring Carrier-Dependent Compliance: Specifying requirements but relying on carrier compliance without active monitoring means you're betting against Murphy's Law
Do you have a documented, auditable record of exact environmental conditions for every point along your cold chain? If you rely on carrier compliance without formal monitoring, you're gambling with regulatory exposure.
Visibility and Product Integrity Gaps Are Creating Compliance Risk
Your score suggests significant risk in managing time- and temperature-sensitive medical shipments. Reactive processes and post-delivery verification are exposing your product integrity, regulatory compliance, and customer relationships.
Secure commitments from 2-3 core temperature-controlled carriers before next peak season
Zero Compliance Visibility: If you're discovering spoilage issues only when customers report them, you have no documented proof of temperature integrity. This is a regulatory time bomb. Complete Capacity Chaos: Being caught by surprise every peak season means you have no capacity planning whatsoever. You're at the mercy of the spot market, paying whatever it takes—if you can find trucks at all. Reactive Crisis Management: Without formal monitoring protocols or systematic OTIF tracking, you're managing by exception and firefighting daily.
Implement AI-driven alerts that predict delays before they occur based on weather, traffic, and carrier patterns
Build automated notification systems that push proactive updates to facilities, patients, and procurement teams
Analyze which shipments truly require continuous monitoring vs. data loggers to balance compliance and cost
Integrate Stakeholder Communications
Deploy Predictive Exception Management
Optimize Environmental Monitoring Cost
Eliminate Manual Portal Checking: If stakeholders must manually check portals for shipment status, you're creating friction and burning time. Automate status notifications Upgrade to Real-Time Alerts: Waiting for carriers to notify you of delays puts control in their hands. Your system should detect and alert you first Reduce Post-Delivery Reviews: Reviewing environmental loggers after delivery is better than nothing, but continuous monitoring during transit enables intervention before product is compromised
Are you managing compliance as a checkbox exercise, or are you using transportation excellence as a differentiator in a competitive market?
Functional Processes in Place — Focus on Proactive Excellence
Optimization Opportunity
Your score shows you have established visibility and monitoring processes, but they require manual intervention or reactive carrier notifications. You're managing compliance adequately but missing opportunities for true operational excellence.
Optimize the Cost of Compliance: You've achieved excellent service, but are you doing it at optimal cost? Advanced route modeling can find the best balance of speed, compliance, and efficiency Data-Driven Carrier Excellence: Use your rich monitoring data to continually challenge your carrier base. Don't settle for compliant — demand excellence Leverage Your Track Record: How are you using your perfect compliance record to secure preferred supplier status or regulatory advantages?
Are you monetizing your operational excellence by positioning it as a core competitive differentiator in sales conversations and RFPs?
Compliance is Integrated — Now Focus on Cost & Competitive Advantage
Your high score demonstrates robust, integrated processes for environmental monitoring, visibility, and proactive issue management. Your patients and facilities receive a best-in-class service experience.
Emergency Compliance Audit: Conduct an immediate assessment of your food safety documentation gaps and exposure areas Establish Baseline Monitoring: Implement at minimum basic temperature logging with post-delivery review for all time/temperature-sensitive products Build Capacity Relationships: Secure commitments from 2-3 core temperature-controlled carriers before next peak season
The Big Question: If a regulatory audit happened tomorrow, could you produce documented proof of temperature compliance for your last 1,000 shipments? If the answer is no, you're one contamination incident away from a business-threatening crisis.
The Critical Gaps:
Immediate Actions Required:
Conduct an immediate analysis to quantify your true chargeback exposure and identify the top 5 root causes
Implement basic promotional planning processes so your next seasonal peak doesn't catch you completely unprepared
At minimum, establish a single dashboard showing all channel shipments to identify obvious optimization opportunities
Establish Baseline Demand Planning
Consolidate Multi-Channel Visibility
Unknown Chargeback Exposure: Not tracking chargebacks as a distinct category means you don't know the true cost of your compliance failures. You could be losing 3 – 5%+ of revenue without knowing it Promotional Crises: If promotions and seasonal peaks regularly create transportation emergencies, you have zero demand planning capability. This leads to lost sales and damaged retailer relationships Multi-Channel Breakdown: Treating different channels as completely separate operational headaches means you're paying for redundant resources and missing network optimization opportunities
Do you know which specific retailers, SKUs, or compliance errors are driving your chargebacks? If not, you're just paying fines blindly while competitors use that data to gain market share.
Chargebacks and Multi-Channel Chaos Are Destroying Profitability
Your score reveals a transportation operation in crisis. If you don't track chargebacks systematically, promotions regularly create capacity emergencies, and multi-channel distribution is your "biggest operational headache," you're hemorrhaging money and customer relationships.
RETAIL / CONSUMER PACKAGED GOODS (CPG)
Move beyond communication to full accountability with quality assurance, routing guide management, and ASN compliance for every shipment
Work with core carriers to pre-secure capacity commitments for known promotional periods 90 days in advance
Begin consolidating TMS views across channels to identify quick wins before full integration
Build Promotional Capacity Plans
Implement End-to-End Retail Compliance
Start Multi-Channel Integration
Reactive Compliance: Retail compliance is zero-sum. If chargebacks are constant, your process of communicating requirements to carriers and reacting to failures is fundamentally broken. Best-in-class operations maintain <0.5% Volatile Demand Creates Chaos: If promotions lead to scrambling and capacity shortages, your planning maturity is low. This results in lost sales during your highest-revenue opportunities Multi-Channel Resource Drain: Operating separate processes for each channel works, but it's operationally complex and resource-intensive. You're missing 5 – 8% in efficiency gains
Are you tracking why you're getting chargebacks (specific retailers, error codes, items) and using that data to hold carriers accountable? Or are you simply paying fines?
Compliance Failures and Operational Complexity Are Eroding Margins
Your score suggests that reactive compliance processes and multi-channel challenges are creating significant financial drag. If you're experiencing 2 – 3%+ revenue loss to chargebacks and treating complexity as inevitable, you're funding your competitors' operations.
Analyze the ROI of consolidating separate channel processes into a single optimized platform
Use historical promotional data and machine learning to predict capacity needs with 95%+ accuracy
Build dashboards that automatically identify chargeback patterns by retailer, carrier, and failure type
Implement Predictive Demand Planning
Evaluate Integrated TMS Solutions
Deploy Chargeback Analytics
Reduce Operational Complexity: Separate processes for DTC, wholesale, and big-box retail work, but they require significant coordination effort. Integration could free up 15 – 20% of operations team capacity Eliminate Promotional Stress: Scaling up with core carriers during peaks "usually works but is stressful." That stress signals planning gaps — best-in-class operations make peaks feel routine Lower Remaining Chargebacks: At 0.5 – 1.5%, you're better than average but still leaving money on the table. The path to <0.5% is data-driven root cause elimination
What could your operations team accomplish if multi-channel coordination wasn't consuming so much time and energy?
Functional Multi-Channel Operations — Focus on Integration Efficiency
Your score shows you're managing multi-channel complexity reasonably well with separate processes for each channel, and chargebacks are in the manageable 0.5 – 1.5% range. You're functional, but integration could unlock significant efficiency.
Optimize Integrated Efficiency: While your processes work well, even integrated operations can benefit from AI-driven optimization that continuously rebalances channel priorities Protect Your Compliance Edge: Your <0.5% chargeback rate is a competitive advantage. Use machine learning to predict compliance risks before loads leave the dock Monetize Your Data: Are you using the massive fulfillment data you collect to inform sales forecasting, inventory planning, and production scheduling?
Your high score shows strong controls, a managed <0.5% chargeback rate, and predictive planning for demand volatility. You are a mature, competitive CPG shipper.
Multi-Channel Maturity Achieved—Focus on Competitive Advantage
How are you leveraging your operational excellence to negotiate better terms with retailers or win incremental shelf space from competitors?
Secure commitments from 3 – 5 carriers who can respond to rush orders within 24 – 48 hours at pre-negotiated premium rates (far less than 30 – 50%)
Deploy track-and-trace capability so you know about shipment issues before customers do
Start formally documenting every damage claim with carrier, product type, and root cause
Implement Basic Tracking
Establish Core Carrier Panel
Create Claims Documentation Process
Zero Rush Order Capability: Taking 2 – 3 days of calls and negotiations to source capacity for unexpected orders, then paying 30 – 50% premiums, means you have no agility whatsoever. Every urgent customer need becomes an expensive crisis Complete Visibility Failure: When customers call you about delays before you know about them, you've lost control of service recovery. This damages customer trust irreparably No Claims Management: Without a formal claims process, you can't identify problematic carriers, recurring damage patterns, or hold anyone accountable. You're just absorbing losses Production-First Mentality: Shipping when production is complete rather than when customers need delivery guarantees late arrivals and rushed freight costs
How many customers have you lost or are at risk of losing because your transportation operation makes you unreliable and expensive compared to competitors?
Reactive Firefighting Is Destroying Profitability and Customer Relationships
Your score reveals a transportation operation in constant crisis mode. When rush orders regularly create multi-day scrambles, customers learn about delays before you do, and you ship on production schedules without regard to delivery dates, you're actively sabotaging business growth.
INDUSTRIAL MANUFACTURING
Implement solutions that provide instant access to committed core carriers and digital load boards to eliminate capacity scrambles
Move from finding out about delays during check-ins to receiving automated alerts when shipments deviate from plan
Integrate capability to optimize ship dates backward from customer required delivery dates — this is a game-changer for reducing expedites
Deploy Proactive Alerts
Build Instant Sourcing Capability
Adopt Delivery-Date Optimization
Limited Agility: Taking 2 – 3 days to source rush capacity means you lack the digital marketplace or committed network needed for modern agility. This makes you slow and expensive Reactive Disruption Management: Discovering delays during routine check-ins or waiting for carrier notifications puts you perpetually behind. You need predictive alerts Manual Coordination: Coordinating ship dates and delivery dates manually is time-consuming and error-prone. This should be systematized Frequent Claims: If claims are frequent and you struggle with carrier accountability, you're paying for the same damages repeatedly
If you could eliminate the 2 – 3 day scramble for rush capacity, how much premium freight cost would you save annually? What else could your team accomplish with that time?
Operational Inefficiency Is Costing You 30 – 50% in Premiums
Your score clearly indicates a reactive, inefficient transportation process. When rush orders require days of scrambling and cost premiums, and production dictates shipping rather than customer requirements, your logistics operation is actively sabotaging profitability.
Establish Core Carrier Pane
Deploy TMS capabilities that automatically calculate optimal ship dates based on customer delivery requirements
Analyze claims data to identify which carriers, lanes, or product types generate disproportionate damage and adjust network accordingly
Move from calling core carriers to digital platforms that show available capacity instantly
Build Predictive Claims Analytics
Implement Delivery-Date Optimization Automation
Upgrade to Real-Time Capacity Access
Automate Ship Date Coordination: If coordinating ship dates and delivery dates is "mostly manual," you're spending significant time on calculations that software can handle automatically Reduce Standard Claims Process Time: Even with a standard process, claims take time. Proactive carrier vetting based on historical damage data can reduce claim frequency by 40 – 60% Speed Up Rush Response: Securing rush capacity in 24 hours is functional, but best-in-class operations can respond within hours through committed networks
What strategic initiatives could your logistics team pursue if they weren't spending time on manual coordination and reactive problem-solving?
Solid Capabilities — Eliminate Manual Processes for Scalability
Your score shows you have functional transportation management with established carrier relationships and reasonable response times. You can source capacity in 24 hours and monitor conditions proactively, but manual processes are limiting scalability.
Refine Automation: Even with optimization, is every aspect of ship date coordination fully automated? Partial automation of complex calculations can free significant operational resources Benchmark Top Performers: Even proactive carrier vetting allows some claims. Analyze the sub-5% of claims that still occur to identify opportunities for further improvement Feed Data Upstream: Is your transportation data informing product packaging design to optimize for efficient, damage-free transport?
Strategic Excellence — Focus on Continuous Innovation
Your high score shows sophisticated, proactive transportation management with predictive analytics for disruptions, instant capacity sourcing, and optimized delivery date coordination. You're operating at strategic efficiency levels.
How are you using your transportation excellence as a sales differentiator? Are you winning business specifically because customers trust your delivery reliability?
Immediately audit your last 90 days of damage claims and customer complaints. Stop using any carrier with frequent specialized handling failures
Create simple rules: High-value products (>$X) or strategic customers (top 20%) always use certified specialized carriers regardless of cost
Build a formal process for responding to delivery complaints within 24 hours with concrete solutions
Establish Service Tiers
Stop Using Unqualified Carriers
Implement Customer Recovery Process
Specialized Handling Failure: Using standard carriers with "special instructions and hope for the best" for oversized, white-glove, or high-value products guarantees frequent damage. You need certified specialists, not general carriers No Strategic Framework: If cost pressure drives all decisions and service issues follow, you're sacrificing customer lifetime value for short-term savings. You lack any risk-based decision framework Customer Experience Failure: If customers frequently complain about delivery and you're losing business because of it, delivery has become a competitive disadvantage. Your product quality is being undermined by logistics failures Complete Imbalance: Struggling to find any balance between cost and service means every shipment is a coin flip
How much annual revenue are you losing because negative reviews, word-of-mouth, or direct experience with delivery problems are causing prospects to choose competitors? Have you quantified this?
Delivery Failures Are Actively Losing You Business and Destroying Your Brand
Your score reveals that transportation — particularly specialized handling and final-mile delivery — is in crisis. When you're losing business due to delivery issues and experiencing constant operational pain, delivery is your #1 business threat.
DURABLE GOODS
Partner with a logistics provider who manages and certifies a carrier network capable of the specialized handling your products require
Stop treating all shipments the same. Create a framework that weighs product value and customer importance against service cost
Identify what makes your good deliveries great, and systematize those practices to eliminate mixed results
Implement Risk-Based Optimization
Build a Certified Carrier Network
Standardize Delivery Excellence
Inadequate Specialized Capabilities: Relying on standard carriers with special instructions for high-value, oversized, or white-glove products creates frequent damage and complaints. Specialized handling requires certified carriers, not basic instructions Reactive Cost-Service Balance: If cost pressure drives decisions and service issues follow, you lack the strategic framework (risk-based optimization) to manage trade-offs properly. You're sacrificing customer satisfaction for short-term cost containment Mixed Customer Experience: Having "mixed results" on delivery means your brand experience is inconsistent. Some customers rave, others complain — this unpredictability damages trust
How much new business are you not winning because prospects research your delivery reputation online and see consistent complaints mixed with positive reviews?
Delivery Problems Are Eroding Customer Trust and Costing You Growth
Your score indicates that transportation, particularly specialized handling and final-mile delivery, is a constant source of operational pain, customer complaints, and margin pressure. This is an immediate priority to protect customer relationships.
Build a TMS framework with pre-negotiated rates and service levels for complex shipment scenarios to eliminate case-by-case negotiations
Analyze the "occasional issues" to identify whether they're carrier-specific, product-specific, or process-specific, then eliminate root causes
If not already doing so, create distinct service tiers based on product value and customer strategic importance
Deploy Root Cause Analysis
Automate Complex Shipment Rules
Implement True Risk-Based Optimization
Reduce Negotiation Time: While case-by-case negotiation for complex, low-frequency shipments works, it consumes significant time. Move this to a structured, rules-based automation framework Eliminate "Occasional Issues": "Generally good but occasional issues" means you're one bad delivery away from losing a strategic customer. Identify patterns in those occasional problems Optimize Standard Approach: If you use a "standard approach across all shipments regardless of value," you're either over-serving low-value shipments or under-serving high-value ones. Risk-based optimization can reduce costs while improving service where it matters most
What would the ROI be if you automated your complex shipment negotiation process to free up 10 – 15 hours per week for your logistics team?
Functional Delivery — Eliminate Remaining Inconsistencies
Your score shows you generally manage specialized handling well with dedicated carriers, and customer experience is "generally good." However, case-by-case negotiation for complex shipments is time-consuming, and occasional issues still occur.
Optimize Case-by-Case Time: While case-by-case negotiation works, it's time-consuming. Structure this into a rules-based automation framework to save time without losing control Predictive Capacity Planning: You're good at responding, but how good are you at predicting regional capacity constraints for specialized equipment 6 – 12 months out? Predictive modeling can lock in optimal rates Monetize Delivery Excellence: How are you using detailed positive delivery feedback to inform marketing and sales strategy? Make your delivery excellence as famous as your product quality
Delivery Is a Differentiator — Leverage It as Competitive Advantage
Your high score proves delivery for your durable goods is a consistently positive experience, likely serving as a key differentiator in your market. You have strong systems for risk-based optimization and customer service excellence.
Are you actively using customer testimonials about your delivery excellence in sales presentations, proposals, and marketing? If not, you're missing a major competitive weapon.
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LET'S CONNECT
Want to Explore Your Results Further?
Now that you've seen where your transportation operations stand, you might have questions about what comes next.
What Happens Next?
This is a conversation, not a sales pitch. Share a bit about your situation below, and a Kenco transportation specialist will reach out to:
No pressure. No obligation. Just a genuine conversation with someone who understands your industry.
Discuss your specific results and what they mean for your operation
Answer questions about the gaps or opportunities identified in your assessment
Provide additional context on solutions that might fit your unique situation
Share relevant examples of how similar companies have addressed comparable challenges
LET'S GO
Our transportation management experts are here to help you make sense of your results, whether you're looking to tackle specific challenges, validate your current approach, or explore how industry leaders are solving similar problems.
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