Project overview

A health system contacted Kforce Consulting Solutions to design a unified and simplified intranet site to help more than 77,000 employees easily find information. The client grew by acquisition and needed to consolidate 16 disparate intranets into a single site built in a new content management system. To create a simple, consistent and efficient digital gateway for its workforce, the client needed Kforce's help in developing a content strategy, migrating content (including 26,000 artifacts and documents) and launching the new site. The Kforce team also created content workflows and governance processes to ensure the system operated smoothly going forward. The finished product included important corporate and employee information such as HR, legal, marketing, learning and development, clinical information, wellness and career opportunities.

Solution

From strategy to implementation, we provide the knowlege and leadership our clients rely on to accelerate their business. Our proven team takes a unified approach to driving large-scale change and unlocking new opportunities for growth and success.

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Healthcare industry: Building a world-class intranet in a new CMS

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Our Digital Experience Practice conducted a content inventory and audit to assess the current environment. From there, the team developed a content strategy with a new voice, tone and style. This strategy included a new content workflow and process methodology, a new information architecture and taxonomy, page-type creation guidelines and information governance. While conducting this work, the team developed and adhered to a project calendar that would meet the client's aggressive publishing goals.

Custom solutions to achieve your goals

Together Toward Tomorrow

Project outcomes

The enhanced navigation and search functionality of the new site significantly improved user experience, allowing employees quicker access to relevant and accurate information, and thereby reducing time spent searching or duplicating information across multiple sites. The team also established clear content governance where there previously was none, defining roles, workflows and guidelines for content creation and maintenance. The content audit and rationalization process led to a reduction of redundant or outdated content, providing a single source of truth. Once the new intranet was operational, the client was able to sunset the other 16 separate sites, resulting in reduced platform maintenance costs.

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Justin Bell

MEET THE AUTHORS

Executive Design Director

Digital Experience Kforce Consulting Solutions

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Ellen Oh

SERVICE DELIVERY MANAGER

Kforce Consulting Solutions

LET'S TALK CUSTOM SOLUTIONS

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Process

Ready to invest in a new CMS?

Review and approve existing content classifications (archive, delete, keep as is, tweak, not in scope, new) to inform next steps.

Identify and prioritize the top user needs and tasks for the content area.

Label and group existing content in a user-centered structure.

5. Inventory & Audit

4. User needs & tasks

3. Card sorting

Identify business and user needs related to the content area and how those needs impact content strategy.

2. InterviewS

Discuss the overall vision for this business area on the new digital workplace.

1. kick Off

Equip content owners with editing and governance training on their new website in unily.

10. Content Launch

Review and approve post-test tweaks from qualitative usablity testing on top user tasks and needs from participants who are representative of our target user personas.

9. Usability testing

Review, edit and approve the revised text for the new digital workplace web pages for the content area.

7. content prep

Review and approve key site mockups by page type that work in conjuction with the new site outline.

6. Mockups & site outline

Review and approve new web pages on the Unily platform.

8. preview in unily

11.

Team structure

Delivery performance

sr content strategist

project manager

information architect

copywriter (2)

content strategist

cms publisher (3)

go live

In the first 3 months, the new intranet had:

Page views

217,000+

sessions

55,000+

users

14,000+

key accomplishments

• Audited content to determine strategy, workflow and process development • Reviewed structure and wrote content • Implemented new information architecture and taxonomy • Built out pages in new CMS • Reviewed and updated page type wireframing and criteria • Conducted QA and usability testing of content, design and mobile performance • Launched site with 500+ pages and growing

KFORCE DIGITAL EXPERIENCE EXPERTS CONSOLIDATED 16 SEPARATE INTRANET SITES TO GIVE EMPLOYEES A UNIFIED AND INTUITIVE PLATFORM

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SPACE IN BETWEEN MODULES/ Macros/ Sections

SPACE IN BETWEEN HEADER AND SUBHEAD + Subhead & Body

From strategy to implementation, we provide the knowledge and leadership our clients rely on to accelerate their business. Our proven team takes a unified approach to driving large-scale change and unlocking new opportunities for growth and success.