Advisor to the CEO
William E. Troxil
Senior Vice President, Operations and Supply Chain
Allan Schwedock
Executive Vice President AND Chief Financial Officer
Holly DeSantis
Senior Vice President, Strategy & Emerging Businesses
Vijay Raghavan
Senior Vice President, Chief Human Resources Officer
Vicky Ringwood
President and Chief Executive Officer
Sam Errigo
Senior Vice President, Marketing
Kay Du Fernandez
President, Information Technology Services(ITS)
Todd Croteau
Deputy Head, Global DX Branding & Senior Vice President, Marketing
Kay Du Fernandez
Kay Du Fernandez leads the creation of innovative marketing strategies throughout the entire customer journey. Through digital disruption, brand awareness, a focus on customer experience, marketing communications and channel management, she works to improve the value we deliver to customers, partners and employees. Her responsibilities also encompass strategic business development and pricing to support sales efforts for Konica Minolta’s U.S. operations. Kay established the Step Forward Program at Konica Minolta to inspire women in professional excellence, and sits on the Board of Directors for the Books for Kids Foundation, the YWCA of Northern New Jersey, and on the Ocean Council for Oceana. Kay holds a B.A. in Psychology from the University of California, San Diego and an M.B.A. from Pepperdine University.
President and Chief Executive Officer
Patrick Banno
Patrick was appointed President and Chief Operating Officer of Konica Minolta Business Solutions U.S.A., Inc. in April 2021. In this role, he oversees the company’s North American Business Unit. He has been with Konica Minolta since 2011 in several roles including General Manager of the Corporate Strategy Department, Director of the Corporate Planning Division and Head of the IoT Business Center in the US, where he successfully drove business development.
Prior to joining Konica Minolta, Patrick was a principal at PRTM Management Consultants Japan, LLC, (now part of PWC consulting), where he led consulting projects for global high-tech, pharmaceutical and manufacturing companies in such areas as corporate strategy, R&D management, and supply chain management. He worked at a major steel company from 1991 to 2005 in the IT division and Production Engineering. Patrick holds a B.A. in Nuclear Engineering from the University of Tokyo and an M.B.A. from the University of Michigan Business School.
Executive Vice President and Chief Financial Officer
Holly DeSantis
Holly DeSantis is responsible for the financial /accounting oversight of Konica Minolta's North American operations. In this role she oversees all aspects of corporate finance, credit & collections, accounting, financial planning, analysis and reporting, tax, procurement, payroll, commissions, real estate, compliance, and M&A activities. Holly is also a Vice President of Konica Minolta Holdings USA, Inc. and is a member of the Board of Directors of Konica Minolta Business Solutions, USA, Inc. Holly graduated magna cum laude from Pace University with a B.B.A. in Accounting.
President and Chief Executive Officer
Sam Errigo
Sam Errigo oversees Konica Minolta’s North American Business Unit, driving its business and technology strategy to further the company’s digital transformation initiatives, strategic partnerships and business growth to ensure shareholder value. He leads efforts across the organization to support clients’ adoption of the Intelligent Connected Workplace, including managed IT services, intelligent information management and video security solutions, as well as other emerging services. Errigo has been featured as an author and subject matter expert in numerous industry publications throughout his career, and is best known for his insightful vision and ability to execute disruptive strategies that foster long-term growth. He is an Officer on the Board of Directors for Konica Minolta Business Solutions, U.S.A., Inc., and was recently named to The Modern Sale and Collective’s list of the 2021 Top 100 Global Sales Leaders. Errigo earned his B.S. in Business Management from the Rochester Institute of Technology.
Advisor to the CEO
William E. Troxil
William E. Troxil is the Advisor to the CEO at Konica Minolta Business Solutions, U.S.A., Inc. Previously, Troxil led the company’s Industrial Print Channel, which encompasses Konica Minolta’s KM-1/KM-1e, UV Ink Jet, Label and MGI businesses, adding value beyond traditional print. Originally from Ohio, Bill graduated from The Ohio State University Fischer College of Business, and completed the Executive Management Program at Harvard Business School. Bill started his career at Konica Minolta, spending fourteen years in Leadership positions as the Corporate Vice President of National Accounts and GSA for the U.S. He went on to become President and Officer of Danka Office Imaging, and upon its acquisition by Konica Minolta in 2008, held the position of President and COO of the Direct Channel.
Senior Vice President, Strategy & Emerging Businesses
Vijay Raghavan
Vijay Raghavan works to drive strategies to accelerate Konica Minolta’s customer adoption of DX, and align the company’s organizational structure to meet long-term growth objectives. He is also responsible for emerging businesses, executing on new business investments that differentiate and grow Konica Minolta’s portfolio of solutions. Raghavan has a unique combination of experience in business development, product and management strategy, P&L management and technology management, including engineering and operations and global programs. He spearheaded emerging solutions at Motorola where he successfully created and led IoT/SaaS businesses. Raghavan held similar roles at Cisco and IGT and also brings key strategy experience from McKinsey & Company. His technical expertise spans cloud and SaaS, managed services, IoT, machine learning, analytics/big data and gaming. He has an MBA from the Wharton School of the University of Pennsylvania, earned his MS in Computer Science from Rensselaer Polytechnic Institute and also completed post-graduate studies at Stanford University.
Executive Vice President, Strategic Business Planning and Development
Toshi Takagi
Toshi Takagi is responsible for the strategic planning of Konica Minolta's North American operations. In this role, he oversees all aspects of business unit-base strategy aligned with Konica Minolta Headquarters, acting as a bridge between Konica Minolta, Inc. Headquarters and Konica Minolta North America from a sales, marketing, finance, service, IT, SCM, R&D and corporate functions point of view. Takagi is also a President of Konica Minolta Holdings USA, Inc. and is a member of the Board of Directors of Konica Minolta Business Solutions U.S.A, Inc. He joined Konica Minolta in 1990.
Senior Vice President, Chief Human Resources Officer
Vicky Ringwood
In her role as head of HR for Konica Minolta Business Solutions, Vicky leads the development and execution of talent, rewards and culture strategies to enable sustainable business growth. With more than 20 years of progressive Human Resource experience in technology-driven industries and functional expertise in talent acquisition, talent management, business partner and HR strategy roles, Vicky focuses on building organizational capabilities to foster a more inclusive, agile, and high-performing workforce. In addition to her HR responsibilities, Vicky serves as the head of Konica Minolta's Global Talent Management Delivery Organization, and is a member of the Board of Directors for Konica Minolta Business Solutions, U.S.A., Inc.
President, Information Technology Services(ITS)
Todd Croteau
Todd Croteau oversees all aspects of the All Covered operation. He has 18 years of experience in the high technology sector and was employed at IBM, HDR Engineering and EKW Technologies. Todd joined All Covered in 2000 when the consulting firm where he was a partner merged with All Covered.
Frank Mallozzi
President, Industrial & Production Print
President, Direct Sales
Mark Simons
As President, U.S. Sales for the Direct Channel, Mark leads his sales organization with a focus on growing Konica Minolta’s business by empowering customers to achieve success. A key factor of this initiative is to embrace the pace of change and establish a culture of winning throughout the team. Joining Konica Minolta in 2018 as Senior Vice President, Strategic Partnerships & Alliances, Mark acquired and managed partnerships with Microsoft, Google, Intel and Automation Anywhere. Most recently, he served as the Senior Vice President, Service, overseeing the North American service teams. As a technology industry expert for over 40 years, Mark’s expertise comes from executive leadership positions he has held at Toshiba, IBM and Smith Corona.
PRESIDENT, Information Technology Services(ITS)
SENIOR VICE PRESIDENT, CHIEF INFORMATION OFFICER
EXECUTIVE VICE PRESIDENT AND CHIEF FINANCIAL OFFICER
Senior Vice President, Chief Human Resources Officer
PRESIDENT AND CHIEF EXECUTIVE OFFICER
Senior Vice President, Marketing
Todd Croteau
Mike Lee
Holly DeSantis
Vicky Ringwood
Sam Errigo
Kay Du Fernandez
Senior Vice President, Marketing
Kay Du Fernandez
Kay Du Fernandez leads the creation of innovative marketing strategies throughout the entire customer journey. Through digital disruption, brand awareness, a focus on customer experience, marketing communications and channel management, she works to improve the value we deliver to customers, partners and employees. Her responsibilities also encompass strategic business development and pricing to support sales efforts for Konica Minolta’s U.S. operations. Kay established the Step Forward Program at Konica Minolta to inspire women in professional excellence.
Executive Vice President and Chief Financial Officer
John Thielke
John Thielke is responsible for the financial /accounting oversight of Konica Minolta's North American operations. In this role he oversees all aspects of corporate finance, accounting, financial planning and reporting, tax, procurement, payroll, commissions and M&A activities, i.e., valuation, due diligence and post-acquisition integration. John is also the Treasurer of Konica Minolta Holdings USA, Inc. and is a member of the Board of Directors of Konica Minolta Business Solutions, USA, Inc.
Executive Vice President, Sales and Business Development
Sam Errigo
Sam Errigo is responsible for Dealer and Direct Sales, Enterprise Accounts and Government Markets. Sam has been featured as an author and subject matter expert in numerous industry publications throughout his career, and is best known for his insightful vision in the on-demand market space, and for his ability to apply his strong technical background into everyday printing applications. Sam is an Officer and Board of Directors member for Konica Minolta Business Solutions, U.S.A., Inc.
Executive Vice President AND General Counsel
Brian Cupka
Brian Cupka oversees all legal matters for the company and has successfully led the company in numerous initiatives related to company compliance and strategic acquisitions. He joined Konica Minolta in 2001, supporting Konica Minolta Holdings and other subsidiaries, and was promoted to Senior Vice President, General Counsel, in 2009.
Senior Vice President, Business Intelligence Services and Product Planning
Kevin Kern
Kevin P. Kern leads the Business Intelligence Services and Product Planning organization. In this role, he is responsible for the growth and innovation of the company’s technology, solutions, vertical markets and ECM practice. Previously, he oversaw all corporate marketing initiatives and was responsible for the planning and development of new products for Konica Minolta Business Solutions U.S.A., Inc.
Senior Vice President, Operations and Supply Chain
Allan Schwedock
Allan Schwedock is responsible for all administration, logistics, and supply chain management areas for both the Direct Sales and Dealer Sales channels of the company. This includes order processing, contract administration, aftermarket billing, customer service, leasing administration, customer deliveries, equipment procurement, and service parts planning. Allan joined Konica Minolta in 2007 and most recently served as vice president, corporate administration.
Senior Vice President, Human Resources
Vicky Ringwood
In her role, Vicky works to drive a meaningful, impactful human capital resource strategy that instills and facilitates the best practices needed to drive business outcomes to keep pace with current and future growth of the company. With nearly 20 years of progressive Human Resource experience to her post, Vicky most recently led HR for the Mobile Division of Samsung Electronics Americas. Her background includes talent acquisition, talent management and HR business partner positions in noteworthy companies including Tyco International, American Standard and Honeywell. With a talent for assessing high performing human resource capital, combined with her lengthy experience in technology-driven industries, Vicky aims to bring new perspectives to guide Konica Minolta’s transformation as a leading IT services provider.
President, All Covered IT Services from Konica Minolta
Todd Croteau
Todd Croteau oversees all aspects of the All Covered operation. He has 18 years of experience in the high technology sector and was employed at IBM, HDR Engineering and EKW Technologies. Todd joined All Covered in 2000 when the consulting firm where he was a partner merged with All Covered.
Vice President and General Counsel
Steve Herbes
In his role as General Counsel, Steve leads a team of dedicated, legal professionals who serve as trusted advisors on acquisitions and divestitures, litigate and oversee complex litigation by outside counsel, engage in commercial transaction negotiations, partner with Human Resources on legal matters, and ensure legal and regulatory compliance. Steve focuses on identifying risks and developing legal strategies that drive growth and attain company objectives. Steve graduated from Harvard Law School and is the former President of the Association of Corporate Counsel, New Jersey chapter.
SENIOR Vice President and General Counsel
Steve Herbes
Allan Schwedock
Mike Lee
Senior Vice President, Chief Information Officer
Senior Vice President, Chief Information Officer
Mike Lee
Mike Lee is responsible for driving Konica Minolta’s current digital transformation (DX) strategy within information technology (IT) across the business in the U.S., as well as supporting its efforts globally. He also leads the company’s IT organization, providing the vision and technical guidance to enable ongoing growth. Mike brings more than 23 years of experience leading business and software digital technology organizations in manufacturing, financial service and technology industries while working at GE and Carrier Global Corporation. Throughout his professional career, he has held executive positions as a CIO, leading global product management and engineering teams, and driving customer experience initiatives across different business models and industries. Mike holds a B.S. in Interdisciplinary Engineering and Management from Clarkson University.
Mark Simons
President, Direct Sales
President, Industrial & Production Print
Frank Mallozzi
Frank Mallozzi leads Konica Minolta’s industrial print channel, which includes the company’s industry leading high-speed inkjet, labeling and embellishment businesses. His go-to-market expertise includes software, SaaS, digital production/commercial print, workflow/ERP, industrial inkjet print, textile print production, sign and display, corrugated and packaging. He founded the Center Reach Group, a consultancy focused on helping companies design and develop go-to-market growth strategies, execute on strategic plans, and optimize marketing efficiencies for direct sales and channel optimization while increasing sales productivity. He currently sits on two boards, CalPoly University-Graphic Art’s School and the Print and Graphics Scholarship Foundation, advocating on behalf of the printing industry to drive younger professionals to this great industry of print.
Mark Simons
PRESIDENT, DIRECT SALES
President, Industrial & Production Print
EXECUTIVE VICE PRESIDENT, STRATEGIC BUSINESS PLANNING AND DEVELOPMENT
William E. Troxil
Toshi Takagi
SENIOR VICE PRESIDENT, OPERATIONS AND SUPPLY CHAIN
SENIOR Vice President and General Counsel
Steve Herbes
Cathleen C. Lilli
SENIOR VICE PRESIDENT, CHIEF INFORMATION OFFICER
Senior Vice President, eCommerce
Velinda Cox
Velinda Cox is responsible for the overall strategy and success of Konica Minolta’s ecommerce program, creating new value and experiences for its customers, partners and employees. Through the areas of digital and cultural transformation realization, diversification and expansion of the ecommerce approach, she works together with global leadership teams to develop and support technology infrastructure. Velinda is a driving force for growth, brand building and digital reinvention, with extensive experience in technology, global business operations, sales and strategy. Known for employing innovative approaches to achieve desired business outcomes, she connects people, process and technology for significant financial and operational improvements to create change, evolution and transformation. Velinda recently received the European Transformation Award for a comprehensive sales engagement strategy she developed and rolled out to leadership. The program included an entire curriculum and mindset shift for leaders to become more customer centric. Velinda started with the company in 1995 as Vice President of Marketing and Sales Support at Danka Office Imaging and has held many senior executive positions in strategic sales as well as global roles.
President, Dealer Sales
Laura Blackmer
Laura Blackmer, President of Dealer Sales at Konica Minolta Business Solutions, U.S.A., Inc., is responsible for the sales and management of its extensive dealer network that represents and sells award-winning products and managed IT Services. Blackmer’s extensive experience includes 19 years in management and executive positions with Hewlett Packard Company, Intermec Corporation and Sharp. In December 2017, Blackmer joined the executive team at Konica Minolta. Blackmer has been awarded "Best Female Executive" eight times at the Frank Awards, The Cannata Report's annual awards which highlight excellence in business technology. She has ranked on Tiger Paw Software’s Top 100 Influencers in the managed print industry list two years in a row. She has also been named to CRN’s prestigious Women of the Channel list six times, is a four-time Channel Chief and two-time CRN Inclusive Channel Leader.
President, North American Sales, Direct Channel
President, Dealer Sales
Executive Vice President and Chief Operating Officer
Terry Dixon
Laura Blackmer
Michael Mathé
President, Industrial & Production Print
Chief Operating Officer
Michael Mathé
As Chief Operating Officer at Konica Minolta Business Solutions U.S.A., Inc., Michael Mathé leads the teams driving the company’s digital transformation initiatives, including operations, production print, marketing, e-commerce and emerging technologies. With 30 years of industry experience, he has a proven track record in global business performance, acquisitions, expansion and accelerating sustainable revenue growth utilizing sound turnaround leadership. He is responsible for Konica Minolta’s OEM business development and IT value-added reseller (VAR) Channel and also oversees its Motorsports Strategic Marketing and Alliance Program. Michael started his career with Konica Minolta in 2012 as Senior Vice President, International Sales and was promoted to President in March of 2021. Prior to joining Konica Minolta he served as Vice President and General Manager, International Division at Toshiba America Business Solutions. Mathé has also held positions at Lanier Worldwide Inc., Riso, Inc. and Complete Business Systems (an Ikon Company) working in the United States, Canada, Europe, Mexico, Brazil, Central and South America and the Caribbean in positions ranging from general management, sales, marketing, advertising, operation and training. He is known as an engaging, agile leader with sound analytical abilities resulting in action oriented strategic plans, data driven performance and profitable turnaround and transformation. Mathé is a Digital Transformation Global Leader at Konica Minolta, and was previously a member of the Global Board of Directors for MGI Digital Technologies. He holds a Bachelor of Business Administration from the University of North Carolina and is fluent in Spanish, French, Portuguese and English.
Senior Vice President, Managed IT
Frank Mallozzi
Senior Vice President, Managed IT
Glenn Mathis
Glenn Mathis is the SVP, Managed IT, North America at Konica Minolta. He is responsible for the company’s rapidly expanding professional services and consulting organization, for North America, which includes the All Covered and IT Weapons IT services and on-site implementation groups. Glenn’s 25 years of experience as a technology leader drives the business forward by focusing on key components of our business; managed IT, software and data solutions, cloud services, security services and advanced technology solutions; with a goal of providing business intelligence through technology.
President, North American Sales, Direct Channel
Terry Dixon
As President, North American Sales, Direct Channel, Terry leads the direct sales organizations for the U.S. and Canadian markets, with a focus on delivering a multitude of managed services to clients. A leader with extensive industry knowledge and a passion for driving sales, Terry focuses on taking care of customers while establishing a culture of winning among his teams. Terry joined Konica Minolta in 2017 from LMI Solutions, where he served as President. He also spent 16 years with Global Imaging Systems as Executive Vice President of Sales and Marketing. Terry graduated from Michigan State University with a B.A. in Business. He is a Board Member for Talent Launch and the Medinah Country Club.
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Cathleen C. Lilli
Senior Vice President, Chief Information Officer
Senior Vice President, Chief Information Officer
Cathleen C. Lilli
As the CIO for Konica Minolta, Cathleen Lilli drives results by bringing clarity and focus to her information technology domain. Her team is responsible for all aspects of technology, including design and operations of the company’s business technology solutions. Lilli is focused on delivering digital experiences based on the way customers and employees work. She is leading the IT transformation to build simple, modern solutions that drive business value. Lilli has a demonstrated history of providing solid strategic solutions to complex systems and processes, along with the ability to lead the implementation and operations of these solutions. She accomplishes her goals through collaboration with cross-functional teams and demonstrating good judgment, leading strategic IT initiatives focused on delivering productivity to the Konica Minolta employee. Lilli’s IT experience spans nearly 30 years, having spent ten years in IT in the finance/banking industry before joining Konica Minolta in 2001. She began her career with IBM in application development, systems engineering and sales.
Toshi Takagi
Executive Vice President, Strategic Business Planning and Development
Leeann Hines
Senior Vice President, Sales Administration
Senior Vice President, Sales Administration
Leeann Hines
Leeann Hines is a senior executive who specializes in harmonizing strategic processes, people and technology, taking various businesses to the next level in growth and development. Her 19 years of experience at Konica Minolta extends across several leadership roles including sales operations, administration, collections, logistics, human resources and customer experience, yielding exceptional results for both internal and external clients. With her experience in process improvement, change management and structural transformation, Leeann thrives in her field and advances the organization by leading many conversion and implementation projects.
Steve Rhorer
Vice President, Dealer and Direct Service
Vice President, Dealer and Direct Service
Steve Rhorer
As Vice President, Dealer and Direct Service, Steve Rhorer leads the Konica Minolta service organization with a focus on supporting the strategic direction and operational excellence of its service department. His responsibilities cover a broad spectrum, including driving profitability, optimizing the customer experience, increasing productivity and taking the lead in digital transformation through remote service capabilities. As a technology leader in the imaging industry for more than 31 years, Steve’s expertise comes from executive leadership positions in which he grew sales and profit while focusing on the customer experience. Steve joined Konica Minolta in 2009 as a Market Vice President, and has played a pivotal role in several areas of the business including sales, service, digital transformation and customer experience.
Ron Thompson Jr
Vice President & General Manager. Intelligent Information Management - Video Solution Services
Vice President & General Manager. IIM, VSS
Ron Thompson Jr
Ron Thompson Jr leads Konica Minolta’s Intelligent Information Management (IIM) & Video Solution Services (VSS) business units. His role is accountable for the entirety of each business unit, including but not limited to sales, delivery, support and the overall P&L. Before joining Konica Minolta, Ron owned his own company focused on ECM, and successfully sold that organization in late 2012. Ron joined Konica Minolta in January of 2019 as Vice President of Sales, and soon after was promoted to Vice President of the ECM Practice. In 2023 Ron was promoted to Vice President and General Manager of IIM, and as of April, 2024 assumed the responsibilities of the VSS practice. Ron also sits on a few Boards and is currently the Board President for the Independent Information Management Dealers Association (IIMDA).
Vice President & General ManageR. IIM, VSS
Ron Thompson Jr