Identity
Who you are, what you believe, how you want to be seen, and what you expect from one another
Experience
How the organization is experienced by employees, leaders, customers, suppliers, regulators and other stakeholders
Mindsets and Behaviors
What accountability structures, such as policy, processes, tools, technology, governance, and environment, support and/or inhibit success in delivering on expectations
Infrastructure
Culture
How work gets done consistent behaviors or “unspoken rules” of the organization
