Enable
Embed
Evolve
Enterprise
Functions
Foundations
Maturity
Value
Enable | Empowering Your Workforce
This phase empowers retail employees and lays the groundwork for AI adoption. Retailers must appoint responsible AI executives, develop tailored strategies, identify high-value use cases, boost AI literacy, ensure regulatory alignment, and introduce ethical practices. By piloting AI solutions in areas like customer service and supply chain management, retailers can build skills, foster innovation, and learn from initial implementations.
Embed | Integrating AI Seamlessly
AI is integrated into retail workflows, products, and services, transforming operations and delivering greater value. AI applications and robotics are embedded in processes such as checkout, inventory tracking, and customer engagement, supported by diverse data sources. This phase ensures AI solutions are ethical, inclusive, safe, secure, and trustworthy.
Evolve | Innovating and Adapting
This phase transforms retailers to adapt to market disruptions, forming new business models to solve industry-wide problems.
AI integrates with technologies like quantum computing and blockchain, driving innovative breakthroughs. It emphasizes uplifting human potential, enhancing customer experiences,
and providing training to support the workforce in a dynamic,
creative future.