A history of acquisitions, legacy practices, offline processes, and a decentralized HR structure left Tyson Foods with complex, nonstandard HR processes and inefficient technology that required extensive administration and limited opportunities for self-service.
In the US, home to nearly 90 percent of Tyson Food’s workforce, the Workday platform was fully deployed, but underused—especially among frontline team members.
Limited access to personal technology in most facilities left team members without options for online self-service and led to long wait times for resolving HR questions and issues. For local HR staff, the need to address most queries in person added to workloads instead of reducing them. And supporting a large population of non-English speakers required on-site translators and additional support for company mobile applications.
Outside the US, various facilities used separate legacy HR systems, making it time-consuming to gather basic data, such as headcounts, and increasing the risk of inaccuracies.
A decentralized HR function with underused technology
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In January 2023, Tyson Foods launched a redesigned version of Workday augmented with new self-service functions enabled by ServiceNow HR Service Delivery (HRSD) in the US. The system was designed to support a new HR operating model using Shared Services, Centers of Excellence (COEs), and Strategic HR Partners, as well as enhanced business processes and reporting capabilities.
The new HR solution went live in Thailand, Australia, and Malaysia one month later, followed by the remainder of the world in 2024.
The program provided improved access to technology for team members via tablets delivered to US plants and personal smartphones equipped with the Workday app. Additional functionality was enabled via customer service platform provider ServiceNow, which allowed users to submit queries via phone or online in multiple languages.
Thanks to extensive awareness-building efforts from HR managers, KPMG advisers, and Tyson Foods change champions, the redesigned platform quickly achieved much higher user acceptance across all locations and functions.
Tyson Foods now has globally standardized HR processes with a platform that delivers an easy-to-use experience for all team members, more efficient workflows for HR personnel, and leading practice data and insights.
A centralized, modernized HR function engages team members worldwide
With overseas markets a key target for growth, having a single, highly functional HR platform will help Tyson enter new markets and recruit and retain team members more efficiently.
In addition, with this strong foundation in place, KPMG continues to work with Tyson to identify and understand opportunities to improve efficiency and the overall Tyson team member experience.
Ready for growth at home and abroad
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