Terms and Conditions: All applications are subject to credit approval. LEAF finances equipment only for business purposes and not for personal, family, or household use.
LEAF Commercial Capital, Inc., a subsidiary of M&T Bank.
As print demand accelerates its decline amid the dramatic shift to hybrid workplaces, office technology dealers are scrambling to integrate new revenue drivers into their offering. But what’s meant to be an integrated experience for the customer is often held back by fragmented billing.
A good example of this comes from a finance administrator whose company had recently added third-party IT services – with third-party billing – to its offering. Because customers received separate invoices every month for MPS and IT services, the finance administrator spent considerable time untangling billing issues and apologizing to upset businesspeople who just wanted to get on with their day – as did the finance administrator.
Bringing Seamless Billing to Integrated Solutions
Here’s how we worked with the administrator to finance the entire solution on a single monthly invoice that reduced billing issues, enhanced customer experience, and streamlined the finance administrator’s workload.
The Challenges
Separately billed third-party IT services that required hard-to-spare finance administration resources to sort out billing confusion
A fragmented experience for customers forced to handle two invoices each month for what was supposed to be an integrated solution
Weakened customer relationships and lost focus on the office technology dealer as a one-stop source of unified answers to complex business problems
The Solution
Working with the finance administrator, LEAF’s team developed a finance program customized to bring MPS, IT services, and other needs together on one agreement, with one affordable payment each month
The Results
The finance administrator now handles far fewer billing issues and can concentrate on delivering the seamless experience customers value so highly, especially in the midst of all the confusion of evolving to meet hybrid office needs. In addition, this solution supports stronger customer relationships that remain focused on the office technology dealer and the value it brings to the table in coordinating and managing the details of complex solutions with many moving parts.