Teams are built to reflect real-world needs rather than existing organizational entities.
Project
teams¹
A tourism nerve center as an agile team across public and private sectors
Click on icons to read typical activities
Central crisis management team
Tourism response lead
Protection of workforce
and tourists
Industry financial relief
Communication and demand fostering
Industry relaunch
Industry observatory²
Coordinate and facilitate several weekly meetings with project-team leads
Ensures coordination with central team
1 Typical full-time teams include data analysis, legal, communications, finance or budget, supply chain, and procurement.
2 Can be part of a central crisis management observatory.
3 Small and medium-size enterprises.
Manage support programs for fragile workers (especially seasonal workers)
Develop sanitary protocols (eg, for airports, hotels, museums)
Monitor compliance with these protocols (eg, via random checks)
Define business-support measures (via public–private cooperation), regularly monitor the evolution of companies’ financial situation through surveys
Help actors get access to this support and navigate application process (communicate on eligibility criteria, streamline granting process)
Survey stakeholders’ liquidity weekly to get real-time pulse
Design and launch communication and subsidies campaigns to promote local tourism, and reassure both customers and employees about safety measures
Identify new trends in consumer preferences (eg, local and outdoor tourism) using surveys
Prepare for relaunch in several stages (ie, domestic tourism followed by international tourism, prioritizing measures to be taken) with the help of public–private cooperation
Adapt action plan for each business category (eg, conversion to long-term stays, renovation, SMEs³ digitization)
Design dynamic dashboards to monitor the evolution of supply indicators (eg, inventory of all open and closed establishments) and demand (eg, flight reservations 2–3 months out)
Collect data in real time with the help of local (hotels and tour operators) and international stakeholders and conduct regular interviews with them
