Overall
First place in 10 categories
Trusted partner
Delivers on promises
Value for money
Responsiveness
Corporate reputation
Net promoter score
Overall – First place in 10 categories
Underwriting
First place in all 6 categories
Underwriting overall satisfaction
Understand underwriting for my client’s needs
Have expert knowledge in specific product areas
Are comfortable having complex or challenging conversations
Work with me to find a solution for my client
Underwriting – First place in all 6 categories
Account
Management
First place in all 6 categories
Account management overall satisfaction
Strong product knowledge and technical expertise
Takes ownership for resolving my business issues and follows through on commitment
Willingness to negotiate for the benefit of my client
Takes the time to learn about my business and client needs
Account Management – First place in all 6 categories
Underwriting
flexibility
First place in 4 categories
Underwriting flexibility overall
Ability to tailor a policy to suit my client’s needs (e.g. customise options)
Product coverage and wording that suits the needs of my client
Policy conditions and cover
Underwriting flexibility – First place in 4 categories
Claims
First place in all 8 categories
Ensure claims resolution is timely
Quick and efficient assessment process
Staff are knowledgeable about what the product covers in the event of a claim
Range of channels to make a claim
Staff proactively communicate progress of the claim
Single point of contact dealing with the claim
Assessors act and behave in a professional manner
Claims – First place in all 8 categories
Brand
First place in all 6 categories
Brand I have confidence in
Cares for its customers
Is easy to deal with
Provides solutions for mutual growth
Develops and maintains strong relationships
Brand – First place in all 6 categories
RANKED 1 PLACE IN 40/42 CATEGORIES
ST
Overall satisfaction
Trust
Overall opinion versus other insurers
Unlikely to shift due to price
Claims overall satisfaction
Communicate when underwriting appetite has changed
Responsive to the needs of my clients
Truly partners with me
Overall
First place in 10 categories
Trusted partner
Overall satisfaction
Delivers on promises
Value for money
Overall opinion versus other insurers
Responsiveness
Net promoter score
Corporate reputation
Trust
Unlikely to shift due to price
Overall – First place in 10 categories
Trusted partner
Overall satisfaction
Delivers on promises
Value for money
Overall opinion versus other insurers
Responsiveness
Net promoter score
Corporate reputation
Trust
Unlikely to shift due to price
Overall – First place in 10 categories