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d/b/a in California as Marsh & McLennan Insurance Agency LLC; CA Insurance Lic: 0H18131. Copyright © 2025 Marsh & McLennan Agency LLC. All rights reserved. MarshMMA.com
Government contractor FGS, LLC was a new client who had been using an outdated online exchange program...
Our client developed new solar-powered battery technology to be used in home energy systems...
Phased Protocols Mitigate Environmental Risk and...
Read article
MMA’s health and benefits team was asked to perform an overall program evaluation for an existing business...
Program review uncovers significant Rx savings...
Our client was a NASCAR team consisting of highly educated designers, blue collar builders, and...
Design feature enhancements and employee education...
Our client was the general contractor for a major hotel renovation project...
Further investigation preserves renovation and...
An MMA client expressed interest in raising awareness of behavioral health resources available to their...
Virtual event drives increase in EAP utilization
A private client of ours who is well-known became disappointed in the service they were receiving from a...
Regular policy reviews and partnering with client...
An aviation organization was in a fully insured plan with another broker and was looking to control...
Organization moves from fully insured program
New BenAdmin System Delivers Relief to HR Team
Learn more
New admin system provides relief to HR team delivering automation and simplification
New solar-powered battery technology is successfully rolled out internationally with the help of MMA environmental.
Company share price increased from $5 to >$200
Thorough review of pharmacy program uncovers significant savings
Client saved over $1.45 million
(41% of their current annual spend)
Retirement plan participation and engagement increases with new plan enhancements and employee education
+158%
MMA Claims Practice encourages carrier to conduct more research on claim absolving the GC
$430k financial impact
Virtual event raises awareness of behavioral health resources and destigmatizes mental health
+44% increase of EAP utilization
Regular policy reviews and partnering with advisors provides high-profile client peace of mind
Organization conducts feasibility analysis and moves from fully insured to self-insured program to save big
Client saved $5.5 million
plan health index
contribution index
+70%
Decreasing the stigma of mental health by hosting panelist event provides overall benefits to employees
80% utilization increase of licensed clinical social worker
Clinical data analysis helps employer to save and most importantly supports member care
Client projected to save $400k per year
NEW
Challenge of carrier allows non-profit to restructure as intended
$400k financial impact
Push for broader policy interpretation gives client coverage they deserve
Persistence and professionalism pays off and keeps golf club on course after fire
$500k financial impact
$2.375 million financial impact
Out of network provider charges are reined in by MMA's clinical consultant
$100k loyalty credit disbursed to the employer
Overall plan engagement & contribution levels to 401(k) increase, due to multi-channel approach
Client is awarded the 2024 Pensions & Investments Eddy Award
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Innovative AI solution accelerates OSHA readiness and enhances workplace safety
84% reduction in report completion time
Understated claims results in reimbursements sent back to client
$70k sent back to client
Unique tuition insurance program for private Pre-K through 12th grade brings new opportunities for savings and additional value.
Success Story
Government contractor FGS, LLC was a new client who had been using an outdated online exchange program that continually failed to meet the needs of their growing company. Because of this, FGS and Marsh McLennan Agency (MMA) set out to create a refined enrollment program based on three goals: improve benefits administration efficiency, enhance the employee benefits enrollment and onboarding processes, and consolidate offerings. However, given that the company had three different renewal dates for domestic, international, and Hawaii locations and employers had multiple points of entry for benefits transactions, there was significant administrative complexity associated with these goals.
The Challenge
Government Contractor | 500 Employees
Client Profile
To address these intricacies, MMA utilized our HR Technology Solutions team. After a thorough evaluation, the team determined that FGS could achieve its goals in two ways: automation and simplification.
The Solution
MMA demonstrated that our PlanSource allows companies like FGS to improve the overall efficiency of their benefits administration process by automating and simplifying their HR technology systems. Automation has alleviated administrative burdens, kept employees focused, removed duplicative entries into multiple systems, prevented the client from covering ineligible dependents, and provided employees with a secure way to transmit data to carriers. Similarly, simplification has granted employees fast access to PlanSource to enroll in benefits, provided employees with personalized suggestions for coverage plans, and facilitated the entire billing and reconciliation process for HR teams.
The Result
Automation MMA integrated such processes as communications and reminders, payroll, dependent verification, and EOI processing with our PlanSource Benefit Administration to help automate tasks.
Simplification MMA simplified our client’s processes by implementing such tools as single sign-on, decision support, and PlanSource carrier billing services.
Continue reading: Phased Protocols Mitigate Environmental Risk...
Through the support of MMA's strategic recommendations, our client experienced an overwhelming gain in product deliverable efficiencies. Implementing phased protocols resulted in the successful international roll out of the new solar-powered battery technology, which continues to thrive in multiple APAC, EU, and North American markets. Subsequently, the company’s share price increased from $5 in 2019 to over $200 in 2021. Understanding environmental risks and monitoring emerging trends are daunting tasks. MMA’s Environmental Consulting practice exists to help our clients navigate this ever-changing landscape, recommend reasonable risk management implementation strategies, and maintain a competitive advantage in their industries. With access to ample materials and unmatched talent, MMA Environmental Consulting is a natural resource for your business. Learn more about MMA's Environmental Solutions.
MMA’s Environmental Consulting practice was engaged to assist our client with this immense undertaking. After thoroughly assessing the environmental regulatory climate in each geographic area, our team determined that implementing phased protocols was the most efficient method to ensure a successful product launch for our client. These protocols would address environmental and safety best management practices at both the commercial and consumer levels, making the entire process more manageable for our client.
Our client developed new solar-powered battery technology to be used in home energy systems. In order to ensure a safe and compliant roll out of the technology, our client needed to identify and fulfill all relevant environmental, safety, transportation, employee training, storage, and disposal requirements in four Asian Pacific (APAC) countries, twelve European Union (EU) countries, Mexico, Canada, and the United States.
Phased Protocols Mitigate Environmental Risk & Ensure Successful Product Launch
Solar Energy
Client Inudstry
Go back
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See how we can help you and your business succeed.
Learn more about MMA’s HR Technology Consulting.
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d/b/a in California as Marsh & McLennan Insurance Agency LLC; CA Insurance Lic: 0H18131. Copyright © 2024 Marsh & McLennan Agency LLC. All rights reserved. MarshMMA.com
Through the support of MMA's strategic recommendations, our client experienced an overwhelming gain in product deliverable efficiencies. Implementing phased protocols resulted in the successful international roll out of the new solar-powered battery technology, which continues to thrive in multiple APAC, EU, and North American markets. Subsequently, the company’s share price increased from $5 in 2019 to over $200 in 2021. Understanding environmental risks and monitoring emerging trends are daunting tasks. MMA’s Environmental Consulting practice exists to help our clients navigate this ever-changing landscape, recommend reasonable risk management implementation strategies, and maintain a competitive advantage in their industries. With access to ample materials and unmatched talent, MMA Environmental Consulting is a natural resource for your business.
Client Industry
Learn more about MMA’s Environmental Solutions.
As part of negotiations with the incumbent, it was determined that due to the client size, a new formulary was available that would capture significant discounts, enhanced rebates and UM protocols without jeopardizing the member experience. For additional savings, the client implemented a narrower network, mandatory generics and a fourth tier for Specialty Drugs. The PBM further agreed to a one year contract that would be negotiated each year instead of their standard three-year contract. The contract also included an annual reconciliation to ensure the revised contract terms are adjudicated properly, and if not, a dollar-for-dollar guarantee on the shortfall. The result, the client saved over $1.45 million (41% of their current annual spend) without changing their PBM and disrupting their enrolled population.
With the goal to use the findings as factual insights with the incumbent carrier, the MMA Rx Solutions pharmacy team was engaged to complete a broad RFP. The evaluation revealed four significant ways to improve the contract and bring savings: • Improve the price paid per drug • Increase rebate cost sharing • Revise the three-year contract to a one-year contract that would be negotiated each year • Implement more appropriate standard utilization management (UM) protocols
MMA’s health and benefits team was asked to perform an overall program evaluation for an existing business insurance client. Initial findings revealed the employer had an unusually high total pharmacy spend. Approaching $4 million in overall pharmacy expenses, the client shared they were in a 10-year relationship with their existing ASO and PBM carrier.
Program review uncovers significant Rx savings opportunity
Technology Industry | 3,000 Employees
Client IndUstry
Learn more about MMA’s Rx Solutions and use our Pharmacy plan savings estimator to find out how much you could save on your pharmacy spend.
As a result of these initiatives, our client experienced positive results over time as shown below: Additionally, our client was granted the 2018 Plan Sponsor of the Year award in the $50m-$100m Corporate 401(k) category, which recognizes retirement plan sponsors who show a commitment to their participants’ financial health and retirement success.
The retirement advisors at Compass Financial were engaged to serve as our client’s investment advisor. We developed a two-pronged approach that emphasized making plan design enhancements and increasing employee education about plan benefits.
Our client was a NASCAR team consisting of highly educated designers, blue collar builders, and an athletic pit stop crew, making it demographically and functionally diverse. Because of this, they struggled with lackluster retirement plan participation and employee engagement. Initially, their plan featured 2% automatic enrollment, 1% automatic annual contribution increases up to 10%, and an employer match of 0.50/$1 to 4%. Our client’s goal was to increase plan health by improving participation, average deferral rate, and investment diversification.
Design feature enhancements and employee education initiatives drive increased retirement plan health
NASCAR Team | 748 Employees
Plan design enhancements consisted of: • Streamlining the investment menu • Adding both a Roth feature and an In-Plan Lifetime Guarantee product • Increasing automatic enrollment to 4% • Refining the automatic increase parameters to 2% up to 10% • Stretching the employer match to .33/$1 to 9%
Employee education initiatives consisted of: • Administering an employee survey to determine opportunities and topics of interest • Conducting group and individual educational sessions and encouraging meetings with financial advisors • Distributing mailers to participants • Training on how to etermine their necessary retirement income levels
Learn more about MMA’s Retirement & Wealth Services.
+20%
+31%
Participation index
Diversification index
Contribution index
Plan health index
A subcontractor notified the carrier that one of their employees had quit the day after the loss occurred. Then, after conducting more questioning, they learned that this same employee took responsibility for the damage. Ultimately, the subcontractor’s carrier resolved the $430K claim for the hotel without our client having to contribute or incur any expenses. Without our push for further investigation, this valuable information would not have surfaced.
MMA engaged our Claims Practice to evaluate and resolve the incident. After a thorough analysis, we suggested that the initial investigation was incomplete and requested that the carrier continue gathering information on the events leading up to the loss. Additionally, to address the friction between the hotel and our client, we asked the carrier to share with both parties the efforts being made to resolve the matter. Because of MMA’s strategic communication and ability to identify substandard processes, our client’s carrier agreed to conduct more research. They also informed the subcontractors’ carriers that they would file legal action against the subcontractors if those carriers did not respond on our client’s behalf.
Our client was the general contractor for a major hotel renovation project. As most general contractors do, our client retained subcontractors to complete various jobs. In the middle of the project, an upper floor’s overhead sprinkler unknowingly activated and released water, causing extensive damage to the elevators and several other floors. When our client presented the claim for the damage, their carrier denied liability, arguing that a subcontractor’s employee appeared to have caused the damage. Our client’s carrier tendered the claim to two subcontractors, who also denied liability due to insufficient evidence. Despite this, the carrier still held that our client was not liable and refused to pay the claim. Meanwhile, the hotel was demanding payment for the damages and threatening to withhold funds.
Further investigation preserves renovation and minimizes financial exposure
General Contractor | $430K Financial Impact
Learn more about MMA's Claims Management and solutions for the Construction Industry.
An MMA client expressed interest in raising awareness of behavioral health resources available to their employees, as well as destigmatizing mental health among their workforce. With historically low utilization of employee assistance program (EAP) services, the employer thought they could start there.
Municipality | 510 Employees
In partnership with their MMA Health Management Consultant (HMC), the client hosted a virtual panelist event with behavioral health practitioners representing their EAP, their medical carrier, and an in-network community-based counseling practice. Employees were encouraged to anonymously submit questions to the behavioral health panel that would be addressed during the live session. The topics of their inquiries included stress management, relationship challenges, substance use disorders, finding the right counselor, and more.
In the year following the virtual event, utilization of the EAP increased by over 44%. This increase was largely driven by the event’s interactive nature, which served as a vehicle for destigmatizing the topic of mental health while simultaneously promoting EAP resources.
Interested in strategies to spark new interest in your company EAP? Click here. Learn more about MMA's comprehensive wellness program by visiting our Dimensions of Well-being and accessing our playbooks.
MMA PCS semi-annual and annual policy reviews assisted our client with receiving better coverages and policy terms than before and also ensured that all applicable policy discounts were added to the program. We also confirmed that the clients insurance program was with the best writing company the carrier offered. And most importantly, our private client service department provided our high-profile client with peace of mind and helped them organize their insurance program for the future.
MMA PCS recommended a risk management strategy focused around semi-annual and annual policy reviews. We also recommended partnering with the client’s estate manager to receive regular updates on new property and vehicles purchased. Additionally, we partnered with the client’s personal finance manager to ensure that all policies were placed on automatic payment to make the invoicing system seamless for our client.
A private client of ours who is well-known became disappointed in the service they were receiving from a previous broker. This client has a very demanding schedule and feared their policies weren’t being properly examined for unknown exposures. They were extremely concerned about not having all of their properties and vehicles listed correctly in case of an unforeseen claim.
Regular policy reviews and partnering with client advisors provides peace of mind for MMA PCS client
Learn more about MMA’s Retirement Services.
High Profile Individual | C-Suite Position
You lead an extraordinary life. That's why you need more than just any personal risk advisor to protect it all. Contact us today to schedule a personal insurance review to make sure you're personally protected in the moments that matter.
The organization decided to move forward with MMA’s suggested self-funded program and ultimately saved $5.5 million dollars below the fully insured rate from the other broker ($3 million dollars below the initial projected savings of $2.5).
The Benefits Consultant involved the MMA actuarial team who performed a feasibility analysis to see if there was any savings to be gained if they switched to a self-funded model. The study projected that if they moved from the fully insured plan to the self-funded arrangement with MMA, $2.5 million dollars in mature savings was to be gained. And, if they stayed with the current broker’s fully insured plan, they would be slated for a ~20% renewal increase.
An aviation organization was in a fully insured plan with another broker and was looking to control costs on overall health care spend. An MMA Benefits Consultant suggested they look at a self-funded program to see what, if any, savings could be acquired.
Organization moves from fully insured program to self-insured to save big
Aviation Industry | 1,600+ Employees
Interested in learning more on MMA's Actuarial services? We can help. Complete the form below to speak with one of our specialists.
Reductions in fixed costs
Benefiting from favorable claim experience relative to expectations at renewal
Engaging MMA Rx Solutions
Cost savings breakdown
$2.5M
$500k
During the renewal of a client’s stop-loss insurance, Marsh McLennan Agency (MMA) noticed there was a member on the plan who had notably high claims and worked with the client to investigate further. This member was receiving weekly $11,229 injections to help increase platelet production. Due to potential side effects, the medicine requires clinical supervision during administration, therefore it was being administered in a hospital outpatient setting. This resulted in an annual cost of approximately $472k. This cost was going to increase the premium of the stop-loss renewal for our client.
Clinical data analysis helps employer save and supports member care
Health care | 529 Employees
MMA examined this further and pulled in the client’s Planning and Analytics for Total Health (PATH) clinical consultant. The clinical consultant reviewed the medication and circumstances and encouraged the carrier's case manager to explore the option of having the injections administered at the member’s own home by a home health nurse. The case manager agreed with this plan and found a way to make it work.
This transition to home health administration is projected to save approximately $400k per year for the employer. The cost of the medication alone will be reduced to approximately $2,862 per week, or $149k annually. The member will also receive the infusion in their home, rather than making weekly trips to the hospital. Additionally, the clinical consultant was recognized by the client's leadership for identifying the opportunity for savings and enhancing convenience for their members.
Projected total employer savings | $400k per year
Interested in learning more on MMA's PATH services? We can help. Complete the form below to speak to one of our clinical consultants.
Learn more about MMA’s PATH services at MarshMMA.com
A year after first implementing the mental health panelist events, Wake County experienced the following positive changes in medical plan utilization related to behavioral health (BH):
Wake County knew this was an issue, so they already put into place several action items to address behavioral health conditions. Some of these were:
At Wake County, behavioral health conditions were identified as the county’s most prevalent chronic condition, affecting nearly 25% of their workforce. Additionally, the spend per member per month was rivaling costly chronic musculoskeletal conditions.
Decreasing the stigma of mental health provides overall benefits to county employees
Public Entity
Interested in hearing more? Learn how we can help you implement a comprehensive wellness program and help transform your data into strategies to support employee health with our PATH services. Please check out our playbooks and complete the form below to speak with one of our consultants.
Providing a licensed psychologist to be on call for their sheriff’s department, emergency medical services team, and fire department to provide counseling, training, and critical incident response.
Employing a licensed clinical social worker (LCSW) onsite full-time for counseling.
Rebranding their Employee Assistance Program (EAP) to myS.E.L.F. Network, to decrease any stigma associated with the term “EAP.”
Providing managers with mental health first aid training to teach about mental health and substance use challenges, as well as provide a guide to help managers support employees’ mental health.
Creating a promotional video on employee wellness that features three of the county’s deputy managers highlighting the wellness benefits available.
The challenge Wake County had was that employees were not always aware of or taking advantage of the resources and benefits available. Marsh McLennan Agency’s (MMA) Planning and Analytics for Total Health (PATH) team identified opportunities to help create awareness around the resources. MMA’s PATH team, shared insights into the behavioral health data and discussed the need to focus attention on increasing utilization of the behavioral health resources among Wake County employees. MMA advised Wake County to host mental health panelist events with behavioral health practitioners representing their medical carrier, employee assistance program, and on-site clinic partner. At these events, employees could submit anonymous mental health-related questions that could be answered by the expert panel. Alongside MMA’s PATH team, panelists also presented the relevant mental health resources they each had to offer employees and their families.
Additionally, in the same year as the first panelist event, utilization of the on-site licensed clinical social worker (LCSW) increased by 80% so the County is now adding a second on-site LCSW.
Wake County knew this was an issue, so they already put into place severalaction items to address behavioral health conditions. Some of these were:
A year after first implementing the mental health panelist events, Wake Countyexperienced the following positive changes in medical plan utilization related tobehavioral health (BH):
"Wake County’s wellness program, Living Great @ Wake, is successful because of the relationship, collaboration, and partnership with MMA.”
— Trinija Martin Deputy Director of Human Resources
Hear from a senior health management consultant on how we helped Wake County improve their employees' behavioral health conditions.
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In an attempt to restructure their organization, our client decided not to renew certain C-suite individuals’ contracts. As a result, two of the three affected officers filed claims against our client. These individuals made allegations related to breach of contract and other employment practices. Both claims were submitted to the carrier, who granted defense coverage for one of the claims but denied coverage for the second.
Push for indemnity settlement allows non-profit to restructure as intended
Non-profit | 400K Financial Impact
MMA engaged our Claims Practice to assist with this challenge as well as to further investigate the incident. After organizing and encouraging numerous productive discussions, the carrier agreed to contribute to a settlement as an incentive to resolve an earlier claim in lieu of litigation. Meanwhile, the second claim was progressing. Our team needed to address the coverage denial, which we had the expertise and documentation to effectively dispute. We requested that the carrier revise their incentive offer to include resolution of both matters; otherwise, we would dispute the coverage position and engage coverage counsel.
After many conversations and negotiations, the carrier ultimately agreed to contribute $400,000 in exchange for a release of both claims. Due to MMA’s commitment and experience, we know when and how to challenge carriers in a way that could benefit our clients. With the help of our Claims Practice, our client was able to move forward with the restructuring of their organization without any costly or lengthy setbacks.
Total Financial Impact | $400,000
Learn more about MMA's Claims Management and solutions for the non-profit industry.
Total financial impact | $400k per year
Our client was developing and building a new structure. Part of the project involved the incorporation of a historic building shell, which was covered by a separate policy than the rest of the project. During construction and excavation, cracks developed in the historic building shell. This structure was subsequently rendered unstable, so it had to be demolished. The damages resulted in a loss of more than $500k. After completing a building inspection, the carrier declined coverage.
Broader policy interpretation gives client the tools they need for coverage
Construction | $500K Financial Impact
MMA engaged our Claims Practice to advocate for our client. Our team first studied the policy as well as the many details associated with the loss. We determined that the loss occurred as a result of the shifting earth. The adjuster, however, held that the cracks formed due to the building’s own weight and poor design. After numerous conversations, MMA maintained our original stance, which would cover our client’s loss if a broad interpretation of the policy was taken. To continue negotiations, MMA engaged our claims management, who reviewed the incident further.
After more discussion and policy review, the carrier assigned a new senior adjuster to the incident and ultimately agreed to afford our client the coverage for the $500k loss. Because of our in-depth policy knowledge and attention to detail, MMA is able to help our clients attain the coverage they need in order for their businesses to thrive.
Total Financial Impact | $500,000
Learn more about MMA's Claims Management and solutions for the construction industry.
Total financial impact | $500K
An existing client’s light utility vehicle – which was less than one year old – ignited inside their maintenance building. This resulted in extensive fire damage to the structure, turf equipment, and contents of the building. Subsequently, these three assets were a total loss. The adjuster advised of limited coverage for contractor’s equipment, rental equipment ($2,500), extra expense, and debris removal ($5,000), which would leave the golf club virtually unable to recover.
Strategic communication allows for broader coverage and keeps golf club on course after fire
Hospitality | $2.375M Financial Impact
MMA engaged our Claims Practice to further investigate the incident. After a thorough evaluation of the contractor’s equipment endorsement, the MMA team also reviewed the policy’s supplemental premiere endorsement, which afforded significantly more coverage for the rental equipment, expediting and extra expense, and debris removal. Our consultant’s persistence and professionalism fostered excellent communication with the adjuster. After discussions with the adjuster, the MMA client management team, and underwriter, the carrier ultimately agreed to the broader interpretations of the coverage. To ensure correct execution, the MMA consultant continued to follow the case and advocate on behalf of the client.
With the carrier’s acceptance of the broader limits, over $1.8M was paid in contractor’s equipment and over $194K was paid in extra expense. Expedited payments and timely communication allowed the adjuster to authorize critical repairs so the golf club could proceed with their biggest tournament of the year. This significantly mitigated their business income exposure. Lastly, with the help of a subrogation attorney, the adjuster recouped $2.375M on this $2.7M+ claim, meaning that the client recovered over 85% of their deductible.
Total Financial Impact | $2,375,000
Learn more about MMA's Claims Management and solutions for the hospitality industry.
While reviewing a client’s high-cost claimants, a Planning and Analytics for Total Health (PATH) clinical consultant identified two high-dollar claim amounts for outpatient surgical services that were paid to an out-of-network provider. The client had paid $264k of the $271,748 in billed charges for a member’s surgical repair. The PATH clinical consultant checked their internal medical data platform, and the average cost for this particular surgery is $6,553. Further research revealed another case performed by this same surgery center where the client paid $95k of the $101,872 in billed charges, where the average cost for this surgery is $4,489. Upon discovering this MMA notified the carrier. This provider was both out-of-state and out-of-network, and the carrier discovered that they had no out-of-network fee schedule in place for this region. Unfortunately, there were no established “reasonable and customary charges” that could be enforced.
Out of network provider charges are reined in by MMA’s clinical consultant
Financial | 965 Employees
Since this occurred, the carrier put a temporary plan in place to avoid this type of billing. The out-of-network provider claims will be paid on the carrier’s NC fee schedule rather than by billed charges. A long-term, larger process change will be implemented nationally by this carrier in 2026 in response to this specific issue. Also moving forward, all out-of-network fee schedules will be managed on a regional basis, providing more consistency with handling these types of claims across the country.
In addition to the process changes, the carrier provided the client with a loyalty credit of $100k to help offset the overpayment of these claims.
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Loyalty credit disbursed to the employer | $100,000
Loyalty credit disbursed to the employer | $100K
First, our client saw attendance at the group and individual sessions increase. In 2023, 369 people attended the webinars live, and all participants who couldn’t attend live had the opportunity to listen to recorded versions later. There were also 109 employees who participated in individual coaching sessions. The second focus area was to partner closely with Fidelity, the plan’s recordkeeper, to deliver timely and relevant messages via email. These messages promoted and reinforced MMA’s webinar content and directed employees to the tools available on Fidelity’s website. The meetings were also promoted internally which resulted in increased engagement. The data demonstrated that this comprehensive series of communications worked! The best example came from March and April 2023. During that time, MMA delivered live webinars on regaining financial stability and optimizing tax management. The client promoted the meetings internally through their North Star News channel. To promote the meetings and remind employees of the content and tools reviewed, Fidelity sent emails encouraging participants to take a “Financial Wellness Check-up”. During a two-month period, 104 individuals completed the check-up, compared to the previous average of 194 completions annually. More recently, targeted beneficiary emails combined with webinar content and North Star News reminders resulted in 84 individuals establishing a beneficiary over a three-week period in December. The multi-channel approach improved overall engagement with plan benefits, encouraged employees to attend educational meetings, and boosted the usage of online plan tools. This ultimately resulted in more participants making changes to fully utilize the employer matching contribution. The success of the program has laid the foundation for further expansion and improvement.
The Marsh McLennan Agency (MMA) Retirement & Wealth team had been delivering webinars and offering individual counseling sessions to the client’s population for several years that were focused primarily on retirement benefits. While the interactions during these sessions were overwhelmingly positive, it was clear they were still only reaching a small portion of the overall population. While the content focused primarily on retirement, questions from the individual sessions ranged across a variety of topics, demonstrating that plan participants consider many financial concerns when making decisions on the 401(k) plan. To expand their reach and address these uncovered needs, our client implemented a multi-channel strategy that utilized key dates on the calendar to deliver relevant content across a variety of topics through diverse media. They began by targeting younger employees through the Regaining Financial Stability webinar. They then selected topics that are relevant to all employees such as pre-tax versus Roth and maximizing the 401(k) plan. Lastly, they targeted those who are closer to retirement age and focused on Social Security and Medicare. As a result of these group and individual sessions, they found that many employees weren’t aware that they could diversify their ESOP once they hit certain milestones, so they added a session addressing ESOPs as well.
Our client had long been focused on developing and promoting their retirement program to attract and retain top-quality talent. To that end, the 401(k) plan was designed to get people in and saving, but they believed there was opportunity to equip participants to make personalized choices after plan design got them started in the right direction. The company set a goal to increase engagement with their retirement program and expand the interaction employees have with plan tools available online. Additionally, the company wanted to promote financial topics that would allow employees the ability to save more and take full advantage of the 401(k) employer matching contribution.
Multi-channel approach improves employee engagement and contribution levels to the 401(k) plan
Manufacturing | 5,000+ plan participants
Start your financial education journey with us today.
Increase in the portion of plan participants who are taking full advantage of our client’s generous 401(k) match.
84.5%
85.6%
Percentage jump
on 12/31/22
on 6/30/23
In recognition of these achievements, MMA's client was awarded first place in Pensions & Investments’ 2024 Eddy Awards in the Financial Wellness category for Corporate Plans of more than 5,000 participants. This award recognizes retirement plan sponsors for achieving industry best practices in providing investment education to defined contribution plan participants.
Financial Wellness Check-up
Multi-channel targeted sessions
Phase 1 Younger employees Financial stability
Phase 2 All employees 401(k), ROTH
Phase 3 Retirement age Social Security and Medicare
104
over 2 months
194
Completion rate
completed
previous average over 12 months
Our client experienced a workers’ compensation claim when an employee injured his jaw at their facility. Even though OSHA determined the employee was at fault, the client still scheduled a voluntary OSHA inspection to ensure compliance and obtain a full audit of their facility. MMA was able to step in and help prepare the site in advance. With only a couple weeks, we faced a tight deadline to conduct a thorough risk assessment prior to the inspection. Traditional risk management methods alone may not have been sufficient to complete this in such a short time frame.
Manufacturing
We leveraged the capabilities of MMA Risk Pilot™, alongside the knowledge and expertise of our MMA team, to complete our assessment on time. The client provided us with pictures of various workstations around their facility, which our technology analyzed to identify hazards. Our AI platform supported our analysis by flagging potential areas of concern, which were then reviewed and validated by the risk control team. The platform’s knowledge of specific machinery types was valuable. This served as a clear outline to guide our MMA risk control consultant during a “Mock OSHA” onsite inspection. Thanks to this rapid analysis, we were able to hit the ground running the moment we arrived and provide the client with immediate OSHA compliance feedback.
With the help of MMA Risk Pilot™, we were able to improve our turnaround time to meet our client’s deadline and ensure they were well-prepared with a comprehensive report of recommended corrections and best practices to implement before the OSHA visit. This not only helped streamline the OSHA process, but it also gave the client valuable insights to enhance their safety procedures moving forward, ultimately reducing risk and preventing further workplace injuries.
Time saved | 84% reduction in report completion time
Interested in learning how MMA Risk Pilot can help your business? We'd love to do a personalized demonstration. Complete the form below to speak to one of our risk management specialists.
While reviewing a client’s claims, MMA’s client advisor and a Planning and Analytics for Total Health (PATH) clinical consultant noticed that a potential stop-loss claim appeared to be understated. The initial claim data suggested discrepancies in how claims were being reported and combined for a specific member. This red flag raised concerns about whether the carrier was accurately accounting for all claims, particularly when differentiating between claims as an employee and as a spouse.
Understated claims results in reimbursements sent back to client based on MMA’s research
Education | 3,200+ Employees
The MMA client team reached out to our data analyst to analyze the claim data. They found that the carrier was not properly combining the claims for the member, leading to an understatement of total claims. This information was then presented to the carrier by our team, and we were able to convincingly demonstrate that the claims had been understated due to improper claim combination practices. Additionally, the numbers generated by our PATH team provided the necessary leverage to prompt the carrier to investigate the issue further.
As a result of this collaborative effort, the carrier re-evaluated the claim data and recognized the oversight. This led to a reimbursement of $70,000 in stop-loss claims back to the client, ensuring accurate claim reporting and financial recovery. The successful resolution not only recovered the funds but also reinforced the importance of precise claim data management in stop-loss processes.
Total Employer Reimbursement | $70,000
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