Ethoca Alerts
Stop chargebacks in their tracks
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Contact us ↗
Case study
Integration
How it works
Why it matters
Proven results
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By 2029, that number is expected to rise to1
0
In 2026, global chargebacks are on track to reach
286M
M
Chargebacks are costing you
WHY IT MATTERS
And that problem is growing every day.
Trend Report 2025: The chargeback window of opportunity ↗
Average cost to issuer
4,535
$
Average cost to merchant
64,000
3,628
51,200
2,721
38,400
1,814
25,600
$907
$12,800
Every chargeback adds up
Use this tool to see how quickly chargebacks costs can grow.
500
400
300
200
100
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Number of chargebacks:
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What's driving chargeback costs?
Scalable, high-value services and benefits that enhance travel and everyday experiences
Customer support
Fraud investigations
System processing
Manual operations
Several factors contribute to the cost of chargebacks, like:
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73.6
of disputes become chargebacks
%
There's a better way
Preventing costs is cheaper than recovering them.
The best way to stop chargebacks is to handle disputes before they escalate.
Did you know
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Ethoca Alerts is a collaborative tool that brings merchants, acquirers and issuers together.
HOW IT WORKS
It lets you share fraud and dispute data in real time, so you can stop chargebacks before they happen.
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Issuer notifies Ethoca of cardholder-confirmed fraud or dispute.
Ethoca transmits an alert to the merchant.
Merchant stops fulfillment and refunds the customer to avoid a chargeback.
Ethoca transmits alert outcome to the issuer.
When a customer raises a dispute, we're quick to act.
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What are the benefits?
Reduce chargebacks and the associated costs.
Prevent chargebacks
Stop fraudulent orders before they're fulfilled.
Fight fraud
Boost screening to identify fraudulent activity.
Reduce future fraud
Offer faster refunds without the friction.
Enhance customer satisfaction
Ethoca Alerts helps you do four key things.
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Flexible integration
Ethoca Alerts can be accessed via a web portal for quick and easy setup, and also offers API integration for full control and customization.
API
Web app
Flexible API integration
Process automation
Custom workflows
And with our flexible options, your team can get up and running quickly, with minimal disruption.
Web Portal Access
Fast setup
No development work required
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PROVEN RESULTS
The results speak for themselves
MILLION+
$1 BILLION+
Chargebacks prevented in 2025 alone
That's a savings of
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Lowe's
Director of Fraud and ORC Investigations
- Jim Collins
Integrating Ethoca Alerts has made our operations smarter and our customers happier. It’s a win on every level.
By eliminating manual processes and speeding up dispute resolution, the retailer saw a 5x increase in value.
Read the case study ↗
Ethoca Alerts helped Lowe’s streamline chargebacks.
CASE STUDY
Ready to stop chargebacks in their tracks?
Talk to one of our fraud experts today.
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