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Ethoca Consumer Clarity
Product Experience
TM
Call Center
Smart Subscriptions
Digital Receipts
Merchant Details
Enjoy an optimal experience when viewed from a desktop or laptop.
ABOUT ETHOCA CONSUMER CLARITY
Ethoca Consumer Clarity gives consumers better insight into their purchases, directly in their bank app.
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By connecting issuers, merchants and partners, consumers get greater insight and control over their finances after a purchase has been made.
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Merchant
Ethoca
Issuer Banking App
Cardholder
MERCHANT DETAILS
This is what an average online bank statement looks like today. Purchase details and merchant information aren’t always clear.
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Ethoca Consumer Clarity enhances digital banking with clear merchant names and logos to make it easier for consumers to recall what they bought.
Clear merchant names and logos help with purchase recognition up front.
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Educate consumers about the carbon impact of their purchases by providing a carbon footprint estimate.
Merchant map can also be displayed using geolocation details.
Clicking on a purchase can pull up more information — like geolocation details, carbon footprint data and even the option to view a receipt.
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DIGITAL RECEIPTS
Digital Receipts provide more detail, including itemized purchase information, tax and totals, and merchant contact information.
Provide description of purchased items for easy recall.
Merchants can embed links to encourage customers to view order, request a refund, buy again or write a review.
Join our Loyalty Program
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Smart Subscriptions can help merchants and issuers reduce subscription-related disputes, upsell new subscription levels and build a better customer experience.
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Ethoca Consumer Clarity can also give consumers more control over their finances by empowering them to manage their subscriptions — right in their bank app.
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CHANGE SUBSCRIPTION PLAN
Giving consumers the option to upgrade their subscriptions can lead to incremental revenue.
Restart
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Pause or resume a subscription
Consumers can also pause their subscriptions and then resume them later.
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Cancel or Retain a Subscription
Consumers have the flexibility to cancel their subscriptions or take advantage of a retention offer directly in their banking app.
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Subscription Hub
A consolidated view of all subscriptions and the related payments provides consumers transparency to increase active and engaged subscriptions.
Provide access to manage all subscriptions, increasing ease for consumers.
Eliminate uncertainty about when subscription payments are charged with a holistic calendar view of future billing dates.
Provide insights for consumer subscriptions, such as pricing changes.
Present month-over- month subscription spend to minimize unexpected expenses for consumers.
Ethoca Consumer Clarity can also provide issuer call center and back-office teams more information.
Remove confusion caused by unclear transaction descriptions
Remove billing confusion and provide subscription details and timeline.
Facilitate direct merchant contact with clear contact information, such as merchant address and phone number.
Stop unnecessary chargebacks and be aware of refunds issued.
Provide merchant purchase history.
Order details shows exactly what was ordered. Additional information such as delivery information and device type can also be displayed.
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CALL CENTER
See compelling evidence details to understand why a transaction is trusted.
Quickly identify trusted transactions that meet First-Party Trust program guidelines.
Purchase history
Order details
Trusted transactions
Merchant information
Subscriptions and refunds
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BENEFITS
Ethoca Consumer Clarity improves the payments ecosystem.
Deliver a better experience while reducing confusion, chargebacks and operational costs
Get more clarity and control over their finances
Get to engage their customers in new and exciting channels while reducing chargebacks
Merchants
Consumers
Issuers
Thank you
Want to learn more about how Ethoca Consumer Clarity can help your business?
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Contact us today
