Product Experience
Ethoca Consumer Clarity
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ABOUT ETHOCA CONSUMER CLARITY
Ethoca Consumer Clarity gives cardholders better insight into their purchases by providing additional transaction and merchant information
Create a more engaging digital experience for your customers
Deliver purchase information when and where your customers need it — in app or through call center agents
Help reduce chargebacks caused by confusion or first-party fraud
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Reduce operational costs by providing more streamlined and self-serve options to customers
Meet Joey and Nandi
But Joey and Nandi sometimes struggle to understand their spending when reviewing their digital bank statements — and there’s often little detail to help them out. They also want more insight and control over their finances.
Joey and Nandi are a couple who do almost everything online
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MERCHANT DETAILS
From his subscriptions to online gaming, it’s hard to keep track of what he buys since his digital statement lacks enough detail to give him clarity.
Joey can’t keep track of everything he buys online.
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Ethoca Consumer Clarity allows Joey to see clear purchase details in his banking app — making it easier to recall what he bought and who he bought it from.
Now he knows what he’s bought and where he bought it from
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Done
The digital bank app now shows clean merchant names and logos
Merchant map details can also be displayed using geolocation details
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DIGITAl RECEIPTS
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SUBSCRIPTION CONTROLS
And even request a cancellation for the subscriptions he no longer needs directly through his banking app.
Joey can now also spot which transactions of his are subscriptions
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Click on ‘Manage subscription’ from transaction details
Fill out key details to ensure right subscription is cancelled
Agree to cancellation terms and conditions and confirm request
Confirmation screen acknowledging request was submitted
Status updated on most recent transaction with merchant
Nandi has a lot of bookings to juggle. Flights, transfers, hotels, car rentals — it’s hard to remember all her itineraries. With Ethoca Consumer Clarity, these details are easy to manage in her digital banking app.
A frequent traveler, Nandi needs to keep track of what she’s booked
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Nandi can see all her travel details — like flight number or in-flight purchases — directly in her banking app.
Now Nandi can be confident both before and after her trips
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info@ethocaair.com
DIGITAL RECEIPTS
Deliver important purchase information directly to your customers through digital bank channels
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Clear merchant names and logos help with purchase recognition upfront
Provide description of purchased items for easy recall
Enable direct merchant interaction with specific cardholder options such as view order details, request a refund, buy again or write a review using embedded links
Educate consumers about the carbon impact of their purchases by providing a carbon footprint estimate
Enable your cardholders to manage multiple subscriptions
Call center
Ethoca Consumer Clarity can also provide issuer back-office teams with more insight too
Remove confusion caused by unclear transaction description and provide clean transaction details
Remove billing confusion and provide subscription details and timeline
Facilitate direct merchant contact with clear contact information, such as merchant address and phone number
Stop unnecessary chargebacks and be aware of refunds issued
Provide merchant purchase history
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View more insights
Order details shows exactly what was ordered. Additional information such as delivery information and device type can also be displayed.
Thank you
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