Simplifying complexities and unlocking innovation is every manufacturer’s goal, but outdated systems and processes often get in the way. Such was the case for ITW, a Fortune 200 multi-industrial manufacturer.
With 82 divisions in 52 countries, the manufacturer's products touch everything from bridges and wind turbines to deep-sea oil rigs and aerospace technology. However, disparate systems and disconnected processes within divisions hindered innovation.
Simplifying the complex
from start to finish
Challenge
Solution
Results
The global portfolio of ITW Welding brands delivers products with proven performance and technical support. ITW Welding struggled with multiple systems, convoluted processes, and a lack of alignment with other divisions. These challenges created a rigid and overly complex supply chain by limiting visibility into manufacturing operations, risks, and performance. On top of that, they struggled to drive adoption of, and gain expected value from, their Salesforce software.
In short, ITW Welding needed an industry expert to help them connect and consolidate processes and build a stronger supply chain. After learning about our deep industry expertise, they chose the manufacturing experts at MCA Connect.
View the solution
To help ITW Welding gain quick wins while simplifying complexities, our team launched a three-phase business transformation project. Today known as Connected Blueprint™, these quick-hit strategy engagements help companies drive business outcomes with a cross-solution approach.
About MCA Connect
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers across all industries solve critical issues, modernize operations, and gain a competitive edge.
Thanks to our uniquely integrated strategy, implementation, and management methodologies, teams within the global manufacturer seamlessly transitioned from one project phase to the next.
From strategy and implementation to manufacturing intelligence and managed services, the company leveraged MCA Connect’s full service portfolio to simplify the way they do business.
Multiple systems
Convoluted processess
Lack of alignment
ITW Welding’s most immediate problem was the impending expiration of their Salesforce software. They wanted better functionality but weren’t sure how to get it, especially before the deadline. Despite an inflexible timeframe of just two months, MCA Connect successfully replaced Salesforce with Microsoft Dynamics 365 Sales (275 licenses), unlocking new value and capabilities.
Challenge
Solution
Results
Automated critical workflows to increase efficiency of sales order and warranty claims processes.
Built a stronger global supply chain with a consolidated modern manufacturing platform, streamlined processes, and real-time visibility.
Challenge
Solution
Results
MCA Connect globally optimized sales and manufacturing processes for ITW across the Microsoft Cloud
See solution
View results
Phase 2
Back to
Phase 1
Core struggles
Phase 1
Expiring
Third-Party CRM
Phase 2
Phase 3
ITW Welding was then ready to tackle the next phase of the project - replacing multiple legacy systems across two sales offices and six manufacturing sites. The team replaced these systems with Microsoft Dynamics 365 Finance and Operations (~1,000 licenses), enabling them to standardize processes while preserving the qualities that made their division successful.
We integrated our modern data platform, DataCONNECT™. to provide one reliable source of data, and implamented WarrantyCONNECT™, our registration and claims solution, to streamline ITW's process workflows for more than 150 monthly claim. Our Modern Platform Management team supported the implementations from start to finish and continues to provide ongoing support.
Though the pandemic disrupted original go-live plans, we quickly ramped the company up on Microsoft Teams, transitioning to a virtual project and going live without further delays. We also overcame multiple changes in resources and successfully managed several independent software vendors involved during the project.
Fiance and Supply Chain Management
DataCONNECT™
&
WarrantyCONNECT™
Back to
Phase 2
Phase 3
To optimize the last mile of the value chain, we brought another four ITW manufacturing divisions online. To help the company save additional time and resources, we also developed a Power App solution that automated sales order entries.
Microsoft
Power App
Through the multi-phase project, ITW:
Drove better business decision-making with real-time data and dashboard visualization
Optimized customer experiences while preserving each division’s unique qualities
Thanks to our uniquely integrated strategy, implementation, and management methodologies, teams within the global manufacturer seamlessly transitioned from one project phase to the next. From strategy and implementation to manufacturing intelligence and managed services, the company leveraged MCA Connect’s full service portfolio to simplify the way they do business.
- ITW Executive
Back to
Phase 2
Microsoft
Power App
To optimize the last mile of the value chain, we brought another four ITW manufacturing divisions online. To help the company save additional time and resources, we also developed a Power App solution that automated sales order entries.
Phase 3
Back to
Phase 1
Phase 3
Though the pandemic disrupted original go-live plans, we quickly ramped the company up on Microsoft Teams, transitioning to a virtual project and going live without further delays. We also overcame multiple changes in resources and successfully managed several independent software vendors involved during the project.
We integrated our modern data platform, DataCONNECT™. to provide one reliable source of data, and implamented WarrantyCONNECT™, our registration and claims solution, to streamline ITW's process workflows for more than 150 monthly claim. Our Modern Platform Management team supported the implementations from start to finish and continues to provide ongoing support.
WarrantyCONNECT™
DataCONNECT™
&
ITW Welding was then ready to tackle the next phase of the project - replacing multiple legacy systems across two sales offices and six manufacturing sites. The team replaced these systems with Microsoft Dynamics 365 Finance and Operations (~1,000 licenses), enabling them to standardize processes while preserving the qualities that made their division successful.
Fiance and Supply Chain Management
Phase 2
Expiring
Third-Party
CRM
The division’s most immediate problem was the impending expiration of their CRM software. They wanted better functionality but weren’t sure how to get it, especially before the deadline. Despite an inflexible timeframe of just two months, we successfully replaced the company’s third-party CRM with Microsoft Dynamics 365 Sales, unlocking new value and capabilities.
Phase 1
Phase 2
Back to Solution