1.
Foresight
Artificial intelligence offers five broad benefits to employees
Response structure: 5 teams; 18 work streams
2.
Assistance
3.
Expertise
4.
Explanation
5.
Simulation
01 – 05
Workforce protection
Engagement with local and federal regulators and public-health officials
•
Health and government engagement
Staggered work shifts; spread prevention (eg, social distancing); closures
•
Facility and
on-site norms
Tiering (eg, all, some, or no work from home); infrastructure setup (eg, VPN, laptops, desktops); broadband availability
•
Personnel and contractors
Multichannel communications; confidential reporting mechanisms; source of truth
•
2-way communication
Portfolio of policies and actions, including prevention and incident response
•
Policy and management
1.
Foresight
01 – 05
Engagement with local and federal regulators and public-health officials
•
Health and government engagement
Staggered work shifts; spread prevention (eg, social distancing); closures
•
Facility and
on-site norms
Tiering (eg, all, some, or no work from home); infrastructure setup (eg, VPN, laptops, desktops); broadband availability
•
Personnel and contractors
Multichannel communications; confidential reporting mechanisms; source of truth
•
2-way communication
Portfolio of policies and actions, including prevention and incident response
•
Policy and management
Workforce protection
1 of 5
Shines a light on the future; helps employees more accurately predict what’s next
How AI can help
1. Foresight
Engineers
Examples
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
2.
Assistance
3.
Expertise
4.
Explanation
5.
Simulation
2 of 5
3 of 5
4 of 5
5 of 5
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Predict catastrophic failures on jet engines and schedule appropriate preventive maintenance
Use data from radio-frequency identification tags to respond more quickly to changing stock levels
Inventory managers
Forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Airline pricing analysts
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
Focus on process optimization when AI automates back-office tasks
Loan processors
Solve complex customer requests when AI chatbots serve as first line of service for online inquiries
Customer-service representatives
Solve production and distribution challenges when AI tools flag faulty parts on production lines
Manufacturing-floor staff
Examples
Saves staff time by providing ready access to data needed to answer questions and by automating time-consuming activities, allowing staff to focus on higher-value activities
How AI can help
2. Assistance
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
Surface and replicate top sales reps’ intuition across global sales teams
Sales directors
Identify root causes of machine failures when specially trained engineers are not on site
Factory personnel
Access volumes of knowledge buried in scientific research and clinical data to develop personalized treatment recommendations for patients
Caregivers
Examples
Captures and proliferates human expertise by analyzing what the experts do and then distributing resulting information to others in a digestible format
How AI can help
3. Expertise
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
Understand how weather, route changes, competitor price changes, promotions, assortment adjustments, and customer-service ratings affect sales
Regional retail directors
Use AI to optimize product designs, uncovering exactly what customers want, even when customers cannot articulate it
Product developers
Understand why fuel-consumption increases are happening faster than rate-of-mileage increases, despite more fuel-efficient vehicles and use of route-optimization software
Fleet managers
Examples
Surfaces not only what customers prefer but also why they prefer it
How AI can help
4. Explanation
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
Understand likely ranges of outcomes resulting from acquisitions of suppliers
Executive teams
Simulate drug delivery to identify lowest-risk candidates for clinical trials
Clinical-trial coordinators
Analyze millions of scheduling permutations to identify best choices to maximize participation
Event coordinators
Examples
Rapidly analyzes millions of combinations to help employees test efficacy of different decisions under different conditions
How AI can help
5. Simulation
