Create a clear roadmap for deploying digital services
Strategic Roadmap
Agile Operating Model
Allianz Direct teams worked in biweekly sprints. New products were tested and implemented immediately whenever practical. More than 40,000 deployments on the platform per year underline this approach.
Allianz Direct focused its strategic roadmap on a full suite of digital self-service assets (for claims notification, claims management, policy administration) equipped with best-in-class tools such as AI-based loss assessment and claims segmentation.
LESSONS LEARNED
Make data widely available and easy to use
Data
Aim for consistency and reusability of digital assets
Technology
By building a platform that could be used across Europe, Allianz Direct is able to scale its services and continuously improve the customer experience while lowering costs.
Allianz Direct committed to instill a data-driven decision-making culture, so it created easy-to-use dashboards and data-enabled performance management systems along the full value chain.
Work toward rapid implementation
Working with McKinsey
—Christoph Weber, Chief Transformation Officer Allianz Direct
We are disrupting at scale and will continue to work consistently on the transformation of our business model, always questioning industry standards and looking beyond our category.”
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