An entirely different service experience is possible.
What an entirely different service experience might look like
The vehicle detects when service is due and checks availability at the preferred dealer. With consent provided, the vehicle suggests time slots based on the customer’s and dealer’s calendars. The customer can select the best slot with one click on “schedule service” and is all set.
Automated scheduling
To enable convenient feedback, a pop-up message in the vehicle at the end of the service process asks for a rating and allows optional comments. This is a highly valuable source of improvement ideas and an indication of the dealer’s/OEM’s customer experience performance, conveniently embedded for the customer.
In-vehicle service rating
After booking, the customer can choose a mobility option, eg, “zero hassle,” where the dealer picks up and returns the vehicle, “visit” enhanced by free on-site services such as a massage, or “stay mobile,” where a replacement vehicle is reserved.
Easy choice of mobility option
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