Michael Chui
McKinsey commentary
Senior fellow
Things are moving fast in the field of AI. But even as we try to keep up with the pace of technological advancements, we are also learning that AI only makes an impact in the real world when enterprises adapt to the new capabilities that these technologies enable. That’s what we are hearing in our individual conversations with business leaders—and it is also reflected in the global data we have collected in our latest survey.
Since our previous state of AI survey, the use of AI has continued to increase. More companies are using AI in a growing number of business functions. They are using gen AI to reinvent aspects of their enterprises: marketing and sales, product and service development, service operations, corporate IT, and software engineering. More of our survey respondents are reporting top-line and cost benefits from deploying gen AI solutions. And more respondents say they are using gen AI in their daily lives. Interestingly, it’s C-level executives who are leading in their own use, but their employees could be much more ready to use gen AI at work than their C-suite leaders expect.