Growth areas for aftermarket services
Our research points to three core areas for growth in aftermarket services: penetration of break-fix support, expansion of service offerings, and business models that reach beyond the equipment. They are enabled by process efficiency initiatives.
Services 1.0
Maximize penetration of break-fix support
Propensity to buy
Dynamic pricing
Installed base mining
Full service entitlement
Omnichannel (eg, online spare part sales)
>10% growth
10–20% growth
OEE analytics
Expand service offering to optimize equipment TCO for customer
Services 2.0
Digital-twin-based predictive maintenance
As-a-service business models on equipment (eg, predictive maintenance)
Up to 50% growth
Digital platforms and ecosystem creation
As-a-service business models beyond equipment
Disruptive services and business models beyond the equipment
Services 3.0
Core services penetration
Our research points to three core areas for growth in aftermarket services: penetration of break-fix support, expansion of service offerings, and business models that reach beyond the equipment. They are enabled by process efficiency initiatives.
New service growth
20–40% cost reduction
Process digitization and automation
Digitization of customer interface
Process efficiency
Field force productivity
Supply chain network optimization