Attract and retain tech talent like a successful tech start-up
Talent
Agile Operating Model
As DBS looked to scale its capabilities and solutions, it defined an operating model built around platforms, a variation on a products and platforms operating model, which DBS adapted to its own context.
DBS considered its talent practices from the employee’s perspective. It changed the way it recruited to be more tech-friendly, built tech hubs with collaborative workspaces, and fostered a digital culture that enables tech workers to practice their craft on cutting-edge technology.
LESSONS LEARNED
Standardize and package assets to enable modularity
Adoption and Scaling
Fully leverage the power
of Data and AI
Data
DBS’s emphasis on embedding AI has ensured that digital touches every part of the bank. It utilizes AI to deliver 45 million hyper-personalized nudges to customers across the region every month. Additionally, AI and analytics facilitated end-to-end money laundering surveillance and supported HR in employee retention.
The commitment to scaling led DBS to standardize and package assets and then make them easy to use. That focus was central to its ability to “industrialize AI” and develop common features that could be used for other analytics development.
Eliminate historical silos to build cross-functional agile teams
—Sameer Gupta, Group Chief Analytics Officer, DBS
“Changing the company’s mindset and building an entire architecture of responsible usage of data is not easy. We are focused on enabling employees
to think of data first and empowering them with the capabilities and tools to effectively use data and analytics while making decisions.”
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