Continuous improvement
4
Continuous improvement
4
Learning on the job
3
Learning on the job
3
Insights
to action
2
Insights
to action
2
Smart data collection
1
Smart data collection
1
Next
The engine assesses impact on agent performance, refines future learning suggestions for best results, and promotes continuous learning.
Continuous improvement
4
Next
Insights are connected to personalized and gamified learning resources delivered to employee dashboards and embedded into tools used in their daily workflow.
Learning on the job
3
Next
Loaded with team and individual performance data, insights engines identify skills gaps, generate individual nudges, and share performance insights on a user-friendly dashboard.
Insights
to action
2
Next
Data from millions of calls, field service visits, and more are fed into a capability building engine and used to quickly create learning materials at scale.
Smart data collection
1
Next
Data from millions of calls, field service visits, and more are fed into a capability building engine and used to quickly create learning materials at scale.
How a gen AI-based engine powers an end-to-end hyper-personalized
learning process