Smart data collection
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Data from millions of calls, field service visits, and more are fed into a capability building engine and used to quickly create learning materials at scale.
How a gen AI-based engine powers an end-to-end hyper-personalized
learning process
Loaded with team and individual performance data, insights engines identify skills gaps, generate individual nudges, and share performance insights on a user-friendly dashboard.
Insights to action
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Insights are connected to personalized and gamified learning resources delivered to employee dashboards and embedded into tools used in their daily workflow.
Learning on the job
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The engine assesses impact on agent performance, refines future learning suggestions for best results, and promotes continuous learning.
Continuous improvement
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