1Respondents who rate their IT organizations’ average effectiveness score in the top 25% of the sample, based on the assessment of 12 key IT activities that were tested in the survey. n = 158. Overall average n = 567.
²For example designing, building, and incorporating analytics insights for use in business decisions and processes.
Source: McKinsey analysis
Digitizing the core means changing capabilities, not just technology.
IT effectiveness by activity at top-quartile core IT organizations, % of respondents
Identifying cutting-edge innovative technologies for business
39
34
Automating business processes
33
Leading design of e-commerce and online experience
28
Leading transformations across business
21
Developing analytics use cases for insight generation
Overall average
Top-quartile core IT organizations
All others
4
Developing analytics use cases for insight generation
2
Leading transformations across business
3
Leading design of e-commerce and online experience
3
Automating business processes
4
Identifying cutting-edge innovative technologies for business
IT effectiveness by activity at all other organizations, % of respondents
Top-quartile core IT organizations
Top-quartile core IT organizations
All other organizations
All other organizations
Overall average
All others
Top quartile
All others
Top quartile
All others
Top quartile
All other organizations