Effect of generative AI adoption on number of employees, by business function, next 3 years, % of respondents
Increase
Little or no change
Decrease
Don’t know
20
37
31
12
Risk
20
35
30
15
Product and/or service development
25
28
37
10
Strategy and corporate finance
17
33
39
12
Marketing and sales
17
30
41
11
HR
14
32
45
9
Supply chain management
12
33
40
15
Manufacturing
12
23
54
10
Service operations
1
1
Figures may not sum to 100%, because of rounding.
Image description: A bar graph shows the degree to which survey respondents expect the adoption of generative AI to affect employee numbers, by business function, over the next 3 years. Responses include “increase,” “little or no change,” “decrease,” and “don’t know.” For most business functions, the majority of respondents expect generative AI to cause little or no change or an increase in workforce size rather than a decrease. For example, on the higher end, 57% of respondents in the risk function expect an increase or little or no change in workforce size, and 31% expect a decrease; and in the midrange, 50% of respondents in the marketing and sales function expect an increase or little or no change in workforce size, and 39% expect a decrease. Of the 8 functions surveyed, service operations is the only function in which the majority of respondents, at 54%, expect to see a decrease in workforce size, versus the 35% who expect an increase or little to no change. Note: Figures may not sum to 100%, because of rounding. End of image description