Defining the business
and tech opportunity
Data
Strategic Roadmap
Getting risk stakeholders involved from day one in the design and build of guardrails for the chatbot was crucial to its success.
Daily regression tests of more than 500 real customer chats gave an immediate window into how the gen AI bot was performing.
LESSONS LEARNED
Accelerating technology via QuantumBlack, AI
by McKinsey
Technology
Using a very iterative process
Agile Operating Model
On a daily basis, the previous day’s performance was reviewed, helping to define new experiments and perform quick A/B tests.
QuantumBlack, McKinsey's AI arm since 2015, provided gen AI learnings from the past year, enabling speed
to market.
Engaging risk stakeholders from the start
