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Article - McKinsey Quarterly
Lead at your best
Book
The asshole survival guide,
by Robert I. Sutton
Article - McKinsey Quarterly
Memo to the CEO: Are you the
source of workplace dysfunction?
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Take a fifty-minute deeper dive
Now that you’ve
read the Five …
Article - McKinsey Quarterly
Lead at your best
Dive deeper
Dive deeper
Even deeper
Examine your underlying needs
and what’s at stake for you
Look deeper
What values and beliefs are most
important to you? What belief do you hold about this situation, yourself, and others?
Look underneath
What are you thinking and feeling
but not expressing? What negative
outcomes concern you?
Notice
What are you doing and saying?
How are you acting?
What effect are you having?
You should also keep alert for the “amygdala hijack”—that moment your brain sends cortisol and adrenaline through your body. Use the following steps to pause, reflect, and manage your reaction.
Take a breath
Article - McKinsey Quarterly
Memo to the CEO: Are you the source of workplace dysfunction?
Dive deeper
Dive deeper
Avoid overload
Limit meetings, and avoid using smart-phones during meetings, where they undermine communication and civility
Time travel
Decide what to do today based on how you want to feel about yourself when you look back from the future
Apologize
A well-crafted apology reduces the pain, repairs relationships, and helps you learn when you’ve acted like a jerk
Watch your influence
Practice humility, give credit, defer to the less prestigious and powerful
Beware contagion
If your company is filled with jerks, consider moving to one with a strict no-jerks policy
If you’re looking to rein in your own uncivil impulses, Sutton recommends a five-point action plan:
Restrain yourself
Book
The asshole survival guide,
by Robert I. Sutton
Dive deeper
Dive deeper
John Maeda, Global Head, Computational Design and Inclusion at Automattic
“
Whenever someone has come to me asking for the silver bullet, I say there’s only a silver ray. And you have to know where
to point it. And you might get lucky.”
Pixar founder Ed Catmull says Steve Jobs changed for the better after he was “kicked out” of Apple and suffered a slew of setbacks at NeXT and Pixar, abandoning the mistreatment of others that plagued his early years.
Vox clamantis
Article - McKinsey Quarterly
Memo to the CEO: Are
you the source of workplace dysfunction?
Dive deeper
Dive deeper
You are at the top of the pecking order and are a very competitive person who feels threatened by your star underlings
You feel a constant urge to look at your smartphone, which you can’t resist even when you know you should exercise
self-control
You have too much to do, too much to think about, and always seem to be in
a hurry
You don’t get enough sleep
You work much harder and sacrifice more than others do—and often let everyone know about your martyrdom
You wield power over others—especially
if you once had little power
You are around a lot of jerks
Stanford professor Bob Sutton flags the influences most likely to cause your inner jerk to rear its ugly head. Recognize any?
Seven triggers
A quick briefing in five—
or a fifty-minute deeper dive
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Maybe you don’t act like a jerk in the workplace, but you might turn into one when exposed to the following triggers.
Jerk factors
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