Get ready for a
retail revolution.
Praveen Adhi, Eric Hazan, Sajal Kohli, and Kelsey Robinson envision the many ways that the shopping experience will change.
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Pyaterochka’s CEO on next-generation grocery
Industry leaders say two things will matter most: technology and talent.
Salesforce.com’s innovation evangelist on retail as ‘experience design’
Salesforce.com’s innovation evangelist on retail as ‘experience design’
Tiger of Sweden’s CEO on ‘treasuring the unexpected’
Pyaterochka’s CEO on next-generation grocery
Tiger of Sweden’s CEO on ‘treasuring the unexpected’
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Retail speaks: Seven imperatives for the industry
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Retail speaks: Seven imperatives for the industry
Reimagining stores for retail’s next normal
Article
Reimagining stores for retail’s next normal
A transformation in store
Article
A transformation in store
According to our analysis, the tech-enabled “store of the future” can double retailers’ EBIT margins and will be easier to operate. It will also provide a better customer experience and greater employee engagement. The technology needed to achieve this transformed P&L is already available, and we calculate that it is ROI-positive. Retail leaders should act now—or risk falling very far behind.
Charting the future
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See our answers
Read the transcript
Read the transcript
Technology will likely double store profitability.
Current EBIT margin
2-4%
Labor headwinds
20% increase in minimum wages and benefits increases
In-store labor automation and robotics
Warehouse-to-shelf automation, next-gen cameras, supply-chain optimization
Inventory management
Reduction in shrink by 20% from advanced analytics
Back office automation
10% reduction in store-management and SG&A
costs
Customer experience
Use of in-store assets to drive sales (electronic shelf tags, consultative selling tools)
Future EBIT margin potential
Each retailer will decide what portion of EBIT to reinvest into price/customer
2-4%
-2-3%
1-2%
2-4
1-2%
5-9%
1
2
1
Sales, general, and administrative
2
Earnings before interest and taxes