According to Sutton, the best bosses
take three approaches:
Nice and smart
Article - McKinsey Quarterly
Why good bosses tune
into their people
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Article - McKinsey Quarterly
Why good bosses tune
into their people
Dive deeper
Dive deeper
What should companies do? Bosses set the tone when it comes to office behavior, according to Stanford’s Bob Sutton.
But many remain unaware of their own conduct, like the senior VP we studied.
Talk to the boss
During a team brainstorm …
What the boss
actually did
What the boss
remembered
What the boss
actually did
What the boss
remembered
All this incivility comes at a cost.
Managers and employees who feel disrespected tend to perform worse.
Does it matter?
Article
The cost of bad behavior
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% of employees
If you’ve been treated thoughtlessly at work, or behaved disrespectfully yourself, academic research shows you’re not alone.
Rampantly rude
Article - McKinsey Quarterly
The hidden toll of
workplace incivility
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% of employees being treated rudely by colleagues
at least once a month (eg, insults, put-downs,
crude language, or interrupting)
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As more managers and employees behave
badly at work, the cost of incivility is steep.
To remedy the rudeness, companies should
start with the boss.
Rudeness on the rise
In this edition:
A quick briefing in five—
or a fifty-minute deeper dive.
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Article - McKinsey Quarterly
Why good bosses tune into their people
Article
The cost of bad behavior
Article - McKinsey Quarterly
The hidden toll of workplace incivility
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