A
Digitization can transform the guest experience.
Click each card to see what digitization can do
Before
Guest arrives at their hotel after a late flight. The check-in queue is long, and they can’t find their credit card.
After
Guest walks straight to their room and uses the hotel’s app to add their room key to their mobile wallet
A
Before
Guest enters their hotel room to find everything is on the default setting (e.g., alarm, TV, and temperature set by the previous guest)
B
Before
Guest is hungry and wants dinner, but the hotel restaurant is closed
C
Before
Guest arrives at the hotel gym and all the treadmills are occupied
D
After
Guest enters the hotel room, and everything is set to their preference (TV, temperature, Wi-Fi, etc.)
B
After
Guest uses the hotel’s app to order “room service” from local restaurants
C
After
Guest uses the hotel’s app to check treadmill availability and is offered local running routes as an alternative
D
