Airport/airline
Hotel
Rideshare
Cruise
Online travel agency
Technology can improve the airport and in-flight experience significantly by increasing personalization and removing points of friction. Imagine a scenario where a family checks in via an airline’s mobile app, drops off their luggage at a self-service kiosk, and proceeds to security at a prereserved time. They quickly clear security using biometric recognition and follow personalized signage to their gate. While boarding, they receive a notification that their bags have been loaded and will be waiting on carousel three approximately ten minutes after landing.
Airport/airline
Online travel agency
Hotel
Airport/airline
Rideshare
Online travel agencies can use internal and third-party data, including real-time weather information, to predict travel disruptions and proactively communicate with customers to help them adjust their itineraries.
Online travel agency
Future generations of AI-enabled virtual assistants could serve as concierges that provide personalized, real-time recommendations for cruise passengers. Cruise providers can feed their amenity capacity and foot traffic data into their AI models to inform the concierge’s recommendations—balancing the need to maximize sales, optimize asset usage, and satisfy customers.
Cruise
Many travel companies have chosen to partner with each other to create integrated travel experiences. Consider a possible partnership between a passenger train operator and rideshare provider: If a customer purchases a train ticket, they can also book a rideshare to the station on the same app—with the ability to choose rides at suggested times based on traffic patterns and the train’s expected departure.
Rideshare
Hotel
Cruise
Rideshare
Online travel agency
Cruise
Airport/airline
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The industry has an opportunity to reimagine the future: Digitally enabled travel.
Hotels can offer a highly digitized, seamless customer experience. Instead of waiting in a long check-in queue, guests can check in using the hotel’s mobile app or self-service kiosk. This frees up hotel staff to focus on the thing they enjoy most and that creates the most value for the hotel—quality customer interactions.
Hotel
Learn more: The hotel of the future
