ABM-IG-511237-R2210-EN
Let's
Transformation
Talk
What’s the future of public sector communications and collaboration? And what can you do next to drive outstanding citizen experiences for this millennium?
Whether you’re delivering critical health services, directing traffic flow or managing education needs, you need a fully joined up approach. The pressure is on your public sector agency to:
Connection and collaboration are central to better outcomes, but outdated technology can slow down communication.
Integrating new (digital) technologies while sweating your current assets will be key to transforming.
Support effective citizen engagements
Enable employee collaboration
Improve agility and flexibility
Drive efficiencies
Remove (information) barriers
government agencies accelerated their digital implementation plans post pandemic.
2 in 5
of public sector respondents now feel remote work is “very important”.
91%
Government agencies have LIMITED capabilities to adopt and integrate product /service.
38%
Multiple priorities,
Complex
decision-making
Skills shortages
from public purse constraints.
Budgetary pressures
with citizen care an ongoing obligation.
processes,
leading to
conflicting goals.
in IT, analytics, delivery and change management.
Your public sector needs are unique
So take small steps...
To help you enable citizen services in the best way possible, you need to move slowly, adapt your legacy platforms as you go, and carefully choose which technologies to integrate.
“There is no company on earth - even the largest of multinationals - which comes close to having to co-ordinate the array of essential services and functions for millions of people that a modern government provides.”
Transforming the public sector
— a trinity of challenges
three unique transformation challenges...
Today's public sector organisations experience
Digital transformation looks different in the public sector
CHALLENGE 1
Government Transformation Strategy report: role of GDS.
CHALLENGE 2
The need to improve citizen services
Public sector transformation needs to be about enhancing the citizen experience. Today’s citizens are experienced consumers who want multi-channel engagements, and better all-round service.
8 out of 10
government agencies now prioritise customer centricity.
“In 2022, digital leadership will be less about IT exploitation and management, and more about true transformational impact on citizens.”
Sam Smith, President, Society for innovation, technology and modernisation.
Transforming the employee experience
CHALLENGE 3
Communication, collaboration and continuity are essential to empower your peopleto deliver better citizen outcomes. You need to simplify processes, improve access to information from anywhere and enable joined-up communications.
49%
of global public sector organisations agree improving employee experience is a key outcome of improved citizen experience.
UC&C offers… “an exceptional opportunity for public sector organisations to enhance productivity, efficiency, and performance at scale.”
UC Today, May 2022
UC&C — how can it help?
Unified Communications and Collaboration (UC&C) flexibly integrates all your cloud and on-premise communications tools – phone, text, email, video – into a single platform for real-time connectivity.
Get ready to drive innovation, support staff and deliver core citizen services in new ways.
You are not alone
You need partners with the right digital expertise, public sector experience and clear vision to help deliver the best outcomes. Mitel and our trusted deployment partners are here to support you on your transformation journey.
To find out more, download the white paper
DOWNLOAD NOW
Improve interoperability with major time, cost and management benefits for IT.
Employees lose 32 days a year toggling between apps.
32
days
Lower operating costs and improve flexibility, all with no upfront investment.
67% of organisations plan to move a ‘significant portion’of their unified communications solutions to cloud.
Support innovation, enabling staff to grow key citizen services in the future.
One secure platform offers one communication space for one connected team.
One
Enable smarter collaboration, with improved outcomes for everyone.
89% said video calls made them feel more connected with colleagues.
Boost productivity, for greater efficiency and improved results.
94% said video calls increased their productivity.
Help optimise citizen engagements, with faster, smarter communication tools.
80% of customers now consider ‘experience’ to be key.
67
%
89
%
80
%
94
%
1 RingCentral Research report 2021, The future of state and local communications and collaboration strategies
– based on Government Survey in collaboration with e.Republic Center for Digital Government
2 RingCentral Research report 2021 (as above)
3 Government Procurement Survey Results, InnovationAus, 2022
https://www.innovationaus.com/wp-content/uploads/2022/10/InnovationAus_ProcurementSurveyResults2022.pdf
4 Government Transformation Strategy report: role of GDS
5 KPMG International 2021, Modernizing government: Global trends
6 Socitm policy briefing, January 2022, Public sector digital trends 2022
7 https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector
8 UC Today, May 2022: The State of Unified Communications in the Public Sector
9 Salesforce State of the Connected Customer report
https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369
10 Salesforce State of the Connected Customer report
11 https://getvoip.com/blog/2020/07/10/state-of-uc-2020/
12 https://digitalintheround.com/video-conferencing-statistic
13 https://www.forbes.com/sites/salesforce/2020/11/17/southwest-on-the-importance-of-employee-experience/?sh=378fe711f7ae
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