Organizations today have a mandate
to be bold in their digital transformation.
To accelerate tightly integrated digital strategies and to meet changing customer expectations, you need to be in the driver’s seat when it comes to communications technology.
9 reasons
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Businesses Need to Keep Control of Their Technology Journey
1
of organizations accelerated adoption of cloud-based Unified Communications & Collaboration (UC&C) platforms during the pandemic.
More than 60%
UC&C is here to stay.
Be sure your unique needs and long-term business goals are factored into the decision-making process.
2
The worldwide
UC&C market will
GROW AT
13.4 % CAGR
through 2028.
More businesses want to digitally transform their communications and collaboration processes with video, messaging, SMS, file sharing, and mobile applications.
Choose a solution that offers the features and capabilities that best fit your customers’ and employees’ needs.
3
By 2022,
75% of organizations
that implemented work-from-home policies for their workforce during
COVID-19 will retain
remote working options.
Cloud services are essential to support distributed workforces
and build business resilience.
Be sure to offer communications tools that give employees the freedom to choose the working model that makes them feel safe and productive.
4
The most future-ready companies are focusing on 4 interrelated trends:
More connectivity
Lower transaction costs
Unprecedented automation
Fundamental
society shifts
Organizational leaders are shifting focus towards a post-pandemic future that answers three main questions:
1. Who are we as an organization?
2. How do we operate?
3. How do we grow?
The answers to these questions are different for every business, making it critical to adopt a communications platform that can be customized to your vision.
5
Did you know your sales reps have about 5% of a customer’s time during their B2B buying journey?
More than ever, there is a spotlight on making the B2B buyer journey simple and flexible as buying dynamics have rapidly shifted.
Do your employees have easy access to a variety of communications tools so they can select the most effective channel during customer interactions?
6
Preparing for the future of business starts with stabilizing business operations for future readiness and resilience.
Where does post-pandemic recovery start? For many digital leaders, it means moving from a tactical to a strategic approach to business continuity.
Each business is at a different point on this continuum and will require different communications solutions to move to the next stage.
7
630%
That’s how much cybercrime jumped between January and April of 2020, as new ways of working created new vulnerabilities to exploit.
Cybersecurity is the most important criterion when picking a vendor.
It’s critical to know which types of cyberattack your business is most susceptible to and whether your vendor will work with you to focus on targeted prevention and detection methods.
8
Video collaboration has experienced tremendous growth during the pandemic and will outpace traditional collaboration solutions.
To accommodate your hybrid workforce, insist on tools that make interactions between remote and in-office employees as seamless and natural as if they were in the same room.
“Industry players will be looking to add new features to existing collaboration apps such as a shoulder tap button or a quick-call function that allows users to recreate the spontaneity and intuitiveness of in-person meetings.”
- Richard Roberts, Vice-President for UK & Ireland and Northern Europe, Mitel
9
of employees say a hybrid work model in which they can work remotely between 25% and 75% of the time is optimal.
Mitel’s comprehensive portfolio of unified communications solutions is designed to provide companies with the leading communications and collaboration technology they need to grow. Customize and build a solution that works with your unique infrastructure knowing you have the support and freedom to evolve as your needs and goals change with future-proof technology.
1. https://searchunifiedcommunications.techtarget.com/tip/2021-trends-driving-the-future-of-unified-communications
2. https://www.idc.com/getdoc.jsp?containerId=prUS47572421
3. https://www.uctoday.com/unified-communications/ucaas/the-top-10-ucaas-features-for-productivity-in-2021/
4. https://www.gartner.com/smarterwithgartner/7-workloads-that-should-be-moved-to-cloud-right-now/
5. https://www.mckinsey.com/business-functions/organization/our-insights/organizing-for-the-future-nine-keys-to-becoming-a-future-ready-company#
6. https://www.gartner.com/en/sales/insights/b2b-buying-journey
7. https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/COVID-19/gx-technology-digital-COVID-19-recovery-shaping-future-digital-business.pdf
8. https://www.accenture.com/nl-en/blogs/insights/cloud-trends
9. https://www.computerweekly.com/microscope/feature/2021-predictions-Cloud-comms-and-remote-working
10. https://shrm.org/hr-today/news/hr-news/pages/hybrid-work-model-likely-to-be-new-norm-in-2021.aspx
83%
More organizations are making new investments in UC platforms to support hybrid work. A successful hybrid model
demands flexible communications options.
Your communications technology should allow you to adapt quickly, so employees can remain productive and connected no matter where they’re working.
