Automation of processes
Municipalities are increasingly focused on automating processes and reducing manual tasks.
24%
17%
10%
24%
25%
Automation of processes
Real-time data access
Data quality management
Data integration & interoperability
Predictive analytics
Real-time data access
Nearly half of all respondents reported that Microsoft Excel is the primary tool used for data analytics in their local government. More sophisticated platforms offer real-time insights.
Data quality management
A large majority (86%) of local governments are using data to inform decisions, reinforcing the importance of data governance and quality.
Data integration and interoperability
Regions with populations over 100k, rated data integration and interoperability as a slightly higher priority than smaller populations.
Predictive analytics
By leveraging predictive analytics, municipalities can proactively address issues before they become significant problems.
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