Administrative burden reducing doctor days
Time Frame: Short
Hygiene turnover
Patient scheduling
Length of recall appointments
Patients dropping off active list
Review administrative tasks and delegate tasks to team to free up doctor capacity.
Action:
# Doctor Days
Billings/Doctor Day
KPI:
Dr. Theoden
Accountable Party
Issue:
Time Frame: Medium
Deep dive with hygiene team to understand source of increased turnover. Non-competitive wages/benefits, scheduling challenges?
Action:
Hygiene team turnover
KPI:
Dr. Theoden
Accountable Party
Create new schedule template and modify process for appointment confirmations & follow up.
Action:
Visit/Patient ratio
Number of missed appointments
KPI:
Administrative team
Accountable Party
Additional training provided to hygienists to increase efficiency. Incentive program to compensate improved appointment times. Bill appropriately for longer appointments.
Action:
Average length of recall appointment
KPI:
Hygiene team
Accountable Party
Project to follow up with patients moving off the active list and scheduling next visit to reengage them in care.
Action:
Active patients / total patients
KPI:
Administrative team
Accountable Party
Time Frame: Medium
Time Frame: Medium
Time Frame: Medium
Time Frame: Short