Issue:
Time Frame: Medium
Action:
Create new schedule template and modify process for appointment confirmations & follow up.
KPI:
Visit/Patient ratio
Number of missed appointments
Accountable Party
Administrative team
Time Frame: Medium
Action:
Project to follow up with patients moving off the active list and scheduling next visit to reengage them in care.
KPI:
Active patients / total patients
Accountable Party
Administrative team
Time Frame: Medium
Action:
Additional training provided to hygienists to increase efficiency. Incentive program to compensate improved appointment times. Bill appropriately for longer appointments.
KPI:
Average length of recall appointment
Accountable Party
Hygiene team
Time Frame: Medium
Action:
Deep dive with hygiene team to understand source of increased turnover. Non-competitive wages/benefits, scheduling challenges?
KPI:
Hygiene team turnover
Accountable Party
Dr. Theoden
Time Frame: Short
Action:
Review administrative tasks and delegate tasks to team to free up doctor capacity.
KPI:
# Doctor Days
Billings/Doctor Day
Accountable Party
Dr. Theoden
Administrative burden reducing doctor days
Hygiene turnover
Patient scheduling
Length of recall
appointments
Patients dropping off active list