Getting a new digital banking tool is a huge deal
But getting your team up to speed on the new tool is no small task. Employees throughout your entire organization will need to be trained on how to use it, support it, sell it, market it, and so much more. Everyone you work with will be affected by the new tool in many different ways, so training and enabling all of them in their specific roles might seem a little daunting.
Don’t worry, MX Academy has you covered!
As a quick side note
of training and enablement
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Our immersive learning content will empower everyone in your organization to become advocates for your new tools and aid your customers/members with their questions, troubleshooting, and tool adoption
Let us take care of training and enablement for you! MX Academy is a highly engaging and educational program designed specifically to help your team adopt your new tools and excite them to help the customers they serve. We’ve crafted a premium suite of content, including eLearning courses, tutorial videos, walkthrough articles, and marketing templates and assets. All of MX Academy’s content has been designed, tested, and improved to best help your team master your new tool quickly and effectively.
Our marketing assets will help you promote your new tool and generate engagement and excitement among your customers
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MX Academy will help your team and customers better understand your new tool, which in turn will lead them to make better financial decisions and become more financially strong
Bottom line
MX Academy’s primary goal is to help your organization master your new banking tool and position you as the leading source for all of your customers’ financial needs.
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Everything
eLearning
Videos
Help Desk
Marketing
Here’s everything you get for free with MX Academy
Quick, interactive learning guides specially designed to educate your team and help them support your customers.
A robust library of tutorial and overview videos to educate your team on how to use your new tool.
The Help Desk
A one-stop-shop for walkthrough articles, best practice guides, videos, marketing assets, and many more resources to enable your team to troubleshoot your new tool.
A catalog of out of the box marketing assets to best promote your new tool to your customers, including social media posts, flyers, digital screen ads, and more.
A better way to learn
Take a look at what makes MX Academy eLearning so efficient, versatile, and engaging. We think you’ll like what you see.
Learn the way you want
Run through your learning guides linearly, lesson-by-lesson, or jump around and view the lessons that look interesting.
Learn over and over again
MX Academy eLearning guides educate and prepare your organization to launch your new banking tool to your customers. They are also an amazing resource your team members can refer back to when they need a refresher or help solving customer issues down the road.
Layered depths of learning
Your team can spend hours learning about your new tool and how to help customers, or they can hop in for a couple of minutes and learn some key pointers. Everyone learns differently, so we carefully crafted our content to adapt to your organization and team members’ needs.
Complete challenges, win prizes
The Brownie Points Incentive Program is designed to boost learning engagement, and ultimately performance, by rewarding team members a chance to win prizes like iPads and Apple Watches for completing in-product challenges and earning “Brownie Points.” The incentive program requires no additional cost or facilitation; it’s all on us!
No external registration or enrollment
No need to worry about registering your team members in a third party system, we cut out all of that mess so they can get right to learning.
Agile and adaptable
MX Academy is hosted entirely online, which means you can distribute your eLearning guides however you want. Want to embed them in a learning program in your internal LMS? Go for it! Want to send them out in an email campaign? Sure! Need to send a link to them in a quick message? Can do! The more ways and places you distribute your eLearning guides, the better.
Take a test drive
Try out some of our learning guides yourself to see what we are talking about. These are demos so they might not perfectly match your new banking tool, but you’ll get the idea.
MoneyMap 101
MoneyMap Quick Start
Fostering Customer Adoption
Support in Levels
But wait, there's more
All MX Academy eLearning content can be customized to match your organization’s brand, look, and feel.
Learn more
Coming soon
Insightful and engaging
A comprehensive video library that covers all aspects of using your new banking tool. Take a look for yourself.
Overviews
Learn the essentials of using your new tool.
Customize your video library
Your video library is a white labeled, out-of-the-box solution that you can watch and share wherever you want. If your looking for a customized video solution that matches your organization’s look and feel, let’s chat!
Tutorials
Take a deep dive into each feature and function of your new tool.
Best Practices
Learn how to best support your customers as they adopt your new tool.
Bookend Tailoring
Custom intro and outro that matches your branding
Background color that portrays your look and feel
Your logo or watermark placed in the bottom, right corner throughout the video
$1,200 per video
Fully Tailored
$5,000 per video
Completely overhauled with your user interface
Your choice of background music
More help than you can imagine
The Help Desk is your team’s one-stop-shop for practically anything you need help with when supporting your customers with your new tool.
Walkthrough articles
Our vast collection of step-by-step walkthrough and support articles cover every square inch of your new tool and then some! Hosted on MX Adacemy’s “The Help Desk” website, these articles are perfect for sharing knowledge across your entire organization. They are the ultimate resource for self-guided learning and troubleshooting for your team.
Resource center
Along with the collection of walkthrough articles, The Help Desk functions as a resource center where you can find additional content for your new tool, admin help, marketing assets, video libraries, support requests, best practice guides, and much more. Think of The Help Desk as a self-serve central hub to find solutions to any issue you may have.
Low on marketing resources?
No sweat! Our team of designers has put together an entire catalog of marketing assets you can share with your customers to promote your new tool. Take a look at the examples below.
ATM screens
Emails
Flyers
More info page
TV monitors
Home page banners
Social media posts
Statement stuffers
Videos and animations
Templates and guides
You will have access to editable Photoshop files for each asset. You will also have access to a wide range of marketing campaign guides, best practice tutorials, images, and product mockups hosted on The Help Desk.
Check it out
A custom fit for your organization
Everything included in MX Academy comes ready to use out of the box. Our specialized team of designers has worked hard to make sure your content delivers a premium, engaging learning experience. We take pride in the highly visual and delightful content we produce. However, we also want to make sure MX Academy has a strong and lasting impact on your organization. For that reason, we offer a multiple customization options to make your MX Academy content truly tailored to your team.
Product 101
Learning Guide
Each lesson customization includes:
Replace the “Product 101” logo with your organization’s logo Add your branding, including fonts, accent colors, and background color Add your new tool’s user interface to the tutorial animations
$3,000 per lesson
MX Academy
Epic Bank
$1,500 per lesson
Customization includes:
Replace the “Level-Up” logo with your organization’s logo Add your branding, including fonts, accent colors, and background color
You have a couple of options for video customizations
