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Energy news for our electric and gas customers

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Albany, NY family tries every energy-saving program. Here are their results.

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Supporting our customers and communities.

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Gas Emergency 911 or 1-800-892-2345 Electric Emergency 1-800-867-5222 Customer Service 1-800-642-4272 ngrid.com

Energy-saving tips for home and business

Seasonal safety reminders

Supporting our customers and communities.

A connection to caring: Assisting our customers in times of greatest need.

Have 5 minutes? Get energy-saving ideas.

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We’re here to help you manage higher energy bills with our Winter Customer Savings Initiative.

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FEBRUARY 2023

In the spirit of strengthening our connection with you during these changing times, welcome to the first issue of weconnect+. Here we’ll share ideas to help you manage your energy use today and provide a look into new technologies to ensure a cleaner, safer and more reliable energy future for all.

Our commitment to the communities we serve has never been stronger, and we’ll regularly spotlight amazing organizations that are creating positive change in our neighborhoods every day.

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Hello, upstate New York customers. Here's your latest energy news.

A connection to caring: Assisting our customers in times of greatest need

Illness, natural disasters, job loss and the pandemic. Life-changing events can take us by surprise and sometimes leave us struggling to pay our bills. In times like these when we need extra support, our Consumer Advocates are here to help. They are specialists who provide one-on-one assistance by connecting customers with available programs – our own – as well as community resources and services to help pay energy bills and more. While advocates are especially busy this time of year, assisting customers with winter bill help, they support assistance year-round.

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Connect with an advocate.

In less time than it takes to brew your favorite cup of coffee, you can get personalized recommendations for saving energy – and money – all around your home.

Have 5 minutes? Get energy-saving ideas.

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Take 5 minute energy survey

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We see an opportunity to have an even greater impact in the communities where we live and work. And as we continue our efforts to bring the clean energy future to our customers, we recognize our responsibility to ensure nobody is left behind in that transition.

Project C: Our communities, our commitment

From neighborhood beautification to workforce development, we’re thinking beyond our conventional energy delivery services and helping to create a more equitable future for every customer and neighborhood we serve through an initiative called Project C. All employees are encouraged to join in by volunteering in the neighborhoods that need us most.

We’ve committed $17 million across our Massachusetts and New York service areas to help customers and communities meet their needs during this financially challenging time, including $6 million to further support our New York customers who are struggling to make ends meet this winter.

Best wishes for a safe winter season.

Sincerely, Helen Burt Chief Customer Officer

It’s easy! Simply click on the button below to take our no-cost, 5-minute energy survey. Answer a few questions about your home and in minutes you’ll receive a customized energy profile and suggestions for saving energy and staying comfortable. We have energy-saving options for renters, too.

Utility Worker Safety Reminder: State laws are in place to help protect utility workers while they are performing their job duties. Causing physical injury to, or assaulting, a utility worker is punishable by law, and penalties include potential jail time.

Energy-saving tips

• When your fireplace is not in use, close the damper tightly.

• Caulk and weatherstrip around doors. Install door bottoms, thresholds or door shoes to close gaps beneath exterior doors.

• Seal gaps around chimney and furnace flues with metal flashing and high-temperature caulk.

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More ways to save

• Take advantage of the sun’s warmth by keeping drapes open during daylight hours.

• Check that connections at floor vents and registers are well-sealed where they meet the floor, wall and ceiling, and keep them clear of furniture or rugs.

Seasonal safety reminders

Make sure to burn only wood or newspaper when using a fireplace or woodstove.

Install carbon monoxide detectors on every level of your home and check regularly to ensure they’re working properly.

• Causes of carbon monoxide poisoning include a malfunctioning heating unit or fuel-burning appliance or woodstove, or a blocked chimney. Schedule a heating system checkup.

• Two types of detectors can help you stay safe year-round. Carbon monoxide detectors sound the alarm when colorless, odorless CO is present. A residential methane detector signals when methane is in the air, a sign of a natural gas leak.

• If you use a portable space heater, check to make sure it has an Underwriters Laboratories safety label and an automatic shutoff device that turns the heater off if it tips over or becomes too hot. Periodically check nearby objects to determine if they feel hot.

Use your backup generator safely.

While a backup generator can keep equipment and appliances running in the event of a power outage, it’s important to operate it safely.

• Always consult with a qualified electrician before installing a generator.

• Never plug a generator directly into a wall outlet.

• Ensure that your generator has a transfer switch.

• NEVER install or operate a generator inside or near open windows or doors.

• Read and follow manufacturer’s directions and safety procedures.

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More safety tips

Financial assistance and other help to manage your bill

HEAP helps income-eligible customers with home heating bills. Learn more at https://otda.ny.gov/ programs/heap or call the OTDA HEAP Hotline at 1-800-342-3009.

Energy Affordability Program (EAP)

Home Energy Assistance Program (HEAP)

Enrollment in our Energy Affordability Program (EAP) provides a monthly bill discount. Enrollment is automatic with receipt of a HEAP payment and continues for those who apply for HEAP annually. Learn more at ngrid.com/eap

Care & Share is a National Grid program administered by HeartShare Human Services of NY to help qualified households meet their home heating needs. The program will open in February. Customers may apply once per year after they have exhausted all HEAP assistance. For information on how to apply, call 1-855-852-2736.

Care & Share

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As high energy prices continue across the country, we’re committed to finding ways to help. From lowering your overall energy use where you can, managing bill payments, preparing your household (or business) for the colder weather ahead, and connecting with available assistance, we’re here with options for support whenever you need them.