Enterprise Resource Planning
Corporate
Services Spend
Cybersecurity
Budgets
Automation
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Budgets
Cybersecurity
Corporate
Services Spend
Enterprise Resource Planning
Automation
Automation
Enterprise Resource Planning
Corporate
Services Spend
Payer Mix
Shifts
Consumer Engagement
Revenue Cycle
IT Budgets
Remote
Work
External Resources,
Advanced IT
Automation
Enterprise Resource Planning
Corporate
Services Spend
Cybersecurity
Budgets
Staffing
Staffing
Staffing
Where is your organization on its automation journey?
18%
32%
31%
19%
Have not acquired
or implemented
automation technology
Have acquired
or designed/
built and are testing
automation technology
Have deployed automation technology and are actively monitoring results
Have driven positive results from our investments to date
and are expanding automation capabilities
Which choice best describes when your organization might deploy or upgrade its enterprise resource planning (ERP) system?
Have already deployed an ERP that is fully optimized
7%
Have already deployed an ERP, but it is not optimized
20%
Within the
next year
13%
Over the next year or 2
15%
Over the next
2 years or more
30%
Maybe never
15%
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How much total spend on corporate services do you believe your organization could remove without negatively impacting service quality and efficiency?
None. Need to
increase total spending on corporate services.
6%
None. Total
spending levels on corporate services
are appropriate.
28%
A little. Could reduce spending on corporate services up to 10%.
45%
A fair amount. Could reduce spending on corporate services between 10% and 14%.
16%
A large amount. Could reduce spending on corporate services between 15% and 24%.
4%
A very large amount.
Could reduce spending on corporate services between 25% or more.
1%
Have deployed or are driving positive results
50%
15%
2020
2021
Are two years away or more from deploying an ERP system
45%
36%
2020
2021
Could reduce spending by
10% or more
21%
36%
2020
2021
Staffing
Budgets
Cybersecurity
Budgets
Staffing
Cybersecurity
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Download full report to view all results
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vs
vs
vs
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Download the Full Report