Consumer Engagement
Revenue Cycle
IT Budgets
External Resources,
Advanced IT
Remote
Work
Executive payer mix predictions over the next 12 months
Payer Mix
Shifts
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Remote
Work
External Resources,
Advanced IT
Revenue Cycle
IT Budgets
Consumer Engagement
Payer Mix
Shifts
Consumer
Medicaid
Commercial
6%
26%
68%
3%
27%
70%
69%
27%
5%
Decrease
Remain the Same
Increase
~70% expect:
Increase in consumer self-pay and Medicaid
Decrease in commercial reimbursement
Payer Mix
Shifts
Providers using telehealth, financial counseling, payment plans, and online portals to better engage consumers
Telehealth
73%
Financial counseling and payment plans
63%
Online portals for price estimates and payment
56%
Executives cited increased use of telehealth
92%
Consumer Engagement
Executives plan to decrease revenue cycle IT budgets over the next 12 months
Executives leveraging vendor partnerships, outsourcing, and advanced IT (RPA) to reduce revenue cycle costs, increase economies of scale
Revenue Cycle
IT Budgets
External Resources,
Advanced IT
Have shifted to remote
87%
Remote
Work
2020
27%
5X more
2019
5%
2020
35%
2019
69%
Executives plan to increase revenue cycle IT budgets over the next 12 months
Half as many
2018
68%
2017
74%
Strategies to decrease revenue cycle costs and increase economies of scale
Vendor partnerships
37%
Non-organic growth (acquisitions)
7%
Organic growth
16%
We are not creating RGM economies of scale
20%
Advanced IT (predictive analysis, AI, robotic process automation)
27%
Outsourcing
32%
Many executives plan to continue remote working arrangements for revenue cycle stafff over the next year
Expect to return to pre-pandemic arrangements
12%
Plan to continue remote work
48%
Payer Mix
Shifts
Consumer Engagement
Revenue Cycle
IT Budgets
Remote
Work
External Resources,
Advanced IT
Payer Mix
Shifts
Consumer Engagement
Revenue Cycle
IT Budgets
External Resources,
Advanced IT
Remote
Work