If you claim financial support from the government, you may have heard about the Move to Universal Credit.
Universal Credit (UC) has streamlined and simplified the benefits system by combining six “legacy benefits” into a single monthly payment.
People on these different benefits have been asked to move to Universal Credit in phases, with lots having done so already. Now it’s the turn of those claiming income-related Employment and Support Allowance (ESA).
‘There is lots of help available, including a helpline and free advice’
Universal Credit at a glance
Eligibility criteria apply. For more information and support on Universal Credit, visit gov.uk/ucmove
Moving from ESA to Universal Credit?
Here’s what you need to know
Income-related Employment and Support Allowance (ESA) is being replaced by Universal Credit
What is Universal Credit?
Universal Credit is a simplified, streamlined system replacing six older benefits including ESA. It helps you get the financial support you are entitled to in one place.
It’s there to support you into employment and help with living costs if you’re unable to work, putting money in the pockets of people who need it most.
Who’s being asked to make the move?
People have been moving to Universal Credit in phases, depending on which benefit they have been receiving.
As of the start of 2025, more than 880,000 people had already moved, and those receiving income-related ESA have now started to do so too.
But the process isn’t automatic. You’ll receive a letter that explains what you need to do.
It might have arrived already or it could come at any time between now and the end of December 2025.
So what do I need to do?
Look out for that letter in the post, which is called a Migration Notice. It will tell you what to do and when, and will direct you to the online application form so you can make the move to UC.
You’ll need to have a few documents at hand. These include proof of identity, such as a driving licence, and info on your current earnings or benefits, as well as rent or housing costs.
What if I need support with my application?
Don’t worry, there is lots of help available. The letter will give details of an official helpline to call, as well as details of free and impartial Help to Claim support via Citizens Advice/Citizens Advice Scotland.
Or, you may prefer to ask a friend or family member to lend a hand.
You’ll be given time to claim UC (usually at least three months) after receiving the letter to make the move, but it’s best to do it straight away so you don’t miss the deadline.
What will I receive when I move to Universal Credit?
Most people will be entitled to the same level of support. Some might get more. And if it is less, you could be entitled to Transitional Protection.
What is Transitional Protection and how does it work?
It makes sure you receive at least the same level of support as you do from your current legacy benefits if you meet the relevant eligibility criteria. You can find out more at gov.uk/ucmove.
This support is added automatically to your Universal Credit payment. How long you receive this will depend on your personal circumstances.
To be eligible for Transitional Protection, it’s important that you only apply for Universal Credit when your Migration Notice letter arrives, and you apply by the deadline shown on that letter.
What if I miss the deadline?
You’ll need to apply for Universal Credit to continue to receive financial support. If you can’t do so by the deadline date, you should contact the Universal Credit Migration Notice Helpline in your letter as soon as possible.
An introduction from
You will need to take action in order to continue receiving support
Your questions answered
When it’s your turn to move, you’ll be sent a letter called a Migration Notice that explains the deadline and directs you to an online application form
Need help? The letter has details of the official helpline, and of the Help to Claim service from Citizens Advice
Sunemployment Editor
Jane Hamilton
Advertisement feature
In partnership with
IN PARTNERSHIP WITH UK GOVERNMENT
The good news is that ESA customers who have an existing Work Capability Assessment decision or fit note will not need a new one if their claim has continued and their health condition has not changed. Just remember to apply by the deadline given in the Migration Notice letter. Follow this guide so you know what to do…