Our benefits provide flexible coverage to suit your workforce's needs. With user-friendly tools, compassionate support, and a smooth claims process, we help enable your employees to prioritize their health and recovery.
Expert disability management solutions
New York Life Absence AssistSM
Comprehensive offerings
Standalone administrative options or integrated with leave programs, supplemental health benefits, and certain medical plans1.
Flexible funding choices with enrollment solutions support to help boost participation and financial protection.
Work-life services2 provide wellness, financial, healthcare, legal, and estate support to help eligible employees manage life's challenges.
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Privacy & Other Policies
Terms of Use
Putting Benefits To Work For People SM
1 Disability HealthCare Connect plans are available for clients with Cigna medical plans 2 For eligible participants only. These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. Some services are available at the option of the employer for an additional cost. Programs are provided through third party vendors who are solely responsible for their products and services. Full terms, conditions and exclusions are contained in the applicable client program description and are subject to change. Program availability may vary by plan type and location and are not available where prohibited by law. Health Care Support is not available for individuals in Washington. Services are provided exclusively by ComPsych®. ComPsych is solely responsible for its services and is not affiliated with New York Life Insurance Company or any of its affiliates. Some of these programs are not available under policies issued by New York Life Group Insurance Company of NY. 3 NYL GBS Post Call Survey, 2024 4 NYL GBS Internal Claims data 1/1/2024 – 10/1/2024 5 Eastbridge Consulting Group, Claims Integration and Automation Practices of Voluntary Carriers Survey, 2024.
6 Leave strategy notes are available to all leave clients. Claim strategy notes are available for ASO STD clients only where NYLGBS is not the fiduciary. 7 This is New York Life Group Benefit Solutions’ (NYL GBS) standard process for Fully-Insured Short Term Disability (STD) policies. Lump-sum payments for low-complexity claims is an optional offering for clients with Administrative Services Only (ASO) STD policies and they must opt-in for this service. This would not apply to statutory disability plans. Lump sum payments are made based on optimal medical duration guidelines and eligibility requirements must be met. If an employee is unable to return to work as expected, medical records will be requested for continued benefit payments. 8 This optional offering is available at no additional cost to New York Life Group Benefit Solutions clients with life and insured disability products. It is not available to clients with disability only who are sitused in WA and NY. Individuals have a choice to engage with New York Life Insurance Company agents for financial guidance and to purchase insurance and other products and services. If they choose to do so, those engagements will be governed by the particular applicable terms and conditions. Balance Wellbeing is brought to you by New York Life Insurance Company.
9 Mental Health First Aid® is not intended to diagnose or treat mental health conditions New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. Product availability may vary by location and plan type and is subject to change. All group insurance policies and group benefit plans may contain exclusions, limitations, reduction of benefits, and terms under which the policy or plan may be continued in force or discontinued. For costs and details of coverage, review your plan documents or contact a New York Life Group Benefit Solutions representative. Policy forms: Disability -TL-004700 et al. New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010 © 2025, New York Life Insurance Company. All rights reserved. NEW YORK LIFE, and the NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company. 0325 SMRU5497992 (Exp.03.01.2028)
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Putting Benefits To Work For PeopleSM
Your employees are your most valuable asset, and when they need support, we’re here for them every step of the way.
Submit claims, check status, view payments, and upload documents
Track real-time status of medical requests
See a visual timeline of leave benefits and timing
Connect via text, email, or live chat
For employees:
Combined claim, reporting, and billing for all New York Life Group Benefit Solutions (NYL GBS) coverages
Real-time status, key dates, and claim details
Disability analytics for insight into claim drivers and trends
Full view of medical records requests, contact history, and claim notes6
Enhanced API and data connectivity reduce administrative work
For employers:
A seamless claim process with myNYLGBS.com
Enhancing employee benefits and well-being
Pregnancy and routine surgery claims made easy When your employees file a claim for pregnancy or a routine surgery, we require no medical paperwork, and we can issue your employees’ benefits in a lump-sum payment7.
Financial tools to support employees’ well-being Balance Wellbeing® with New York Life helps you address employees’ financial stress by providing financial literacy tools, solutions, and access to guidance from financial professionals8.
of short-term disability (STD) claims are paid in 5 days4 (compared to 7.9 days industry avg)5
96%
clinical experts and master’s level vocational coaches4
100+
customer satisfaction score3
86%
Our people make the difference
Programs that elevate mental health support Mental Health First Aid provides you with the tools needed to help reduce stigma around mental health, as well as improve the well-being and productivity of your workforce9.
Expert resources – every step of the way
HR Team Extension Account executives serve like an extension of your HR team, providing program trends and consultative guidance.
Enrollment Support Hands-on enrollment support with designated enrollment consultants and comprehensive benefit education.
Personalized Return-to-Work Plans In-house clinical and vocational experts create personalized plans designed to improve return-to-work outcomes.
Holistic Claim Management Claim managers provide holistic support, from intake through return to work, and offer proactive referrals to valuable resources and programs.
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