Access a full suite of absence solutions designed to meet regulatory leave requirements and your company-specific needs. We offer end-to-end employee support, from claim intake to return to work.
Navigating the complexities of leave
New York Life Absence AssistSM
Comprehensive offerings
Federal FMLA
Company Leave
State
Leave
Statutory PFML
Disability
Statutory
Disability
ADA
One platform for all absences1 gives real-time reports and access to individual claim details all in one place.
Data connectivity options with your HR system reduces manual work and simplifies administrative tasks.
Designated account teams serve like an extension of your HR department, providing program trends and consultative guidance.
Making absence management easy for HR teams
An absence manager will coordinate your employee’s leave, providing guidance and care along the way.
Clinical and vocational experts can help create personalized plans that improve return-to-work outcomes.
Easy online claim access with myNYLGBS.com and more convenient ways to connect with live chat, email, and text.
Innovative programs that offer work/life support and help address mental health concerns.
Offering end-to-end support
for employees
Consultative experts help build tailored programs to stay compliant with federal and state regulations.
With expertise in FMLA, 100+ state leave laws, and private PFML plans, we can administer your absence program, while keeping you up to date on regulatory changes.
Our legal team monitors legislative proposals and shares impacts to leave programs to help you avoid compliance risks.
Protecting you from compliance risks
Our easy-to-use benefits portal helps employees file claims, manage a leave-of-absence, check status, view communications, upload documents, and much more - available anytime, anywhere, on any device.
Simplified access to benefits
86%
customer satisfaction score2
clinical experts and master’s level vocational coaches3
of short-term disability (STD) claims are paid in 5 days3 (compared to 7.9 days industry avg)4
When you’re looking to simplify absence management with a program custom fit to your unique needs – New York Life Absence AssistSM can help.
Learn more
Accessibility Statement
Privacy & Other Policies
Terms of Use
Putting Benefits To Work For People SM
1 All applicable programs that are administered by New York Life Group Benefit Solutions (NYL GBS). 2 NYL GBS Post Call Survey, 2024 3 NYL GBS Internal Claims data 1/1/2024 – 10/1/2024 4 Eastbridge Consulting Group, Claims Integration and Automation Practices of Voluntary Carriers Survey, 2024.
Life Insurance Company of North America administers leaves that an employer may provide to employees under the noted laws. The employer is responsible for all other obligations under these laws. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. Policy forms: Disability -TL-004700 et al.
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010 © 2025 New York Life Insurance Company. All rights reserved. NEW YORK LIFE, and the NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company.
SMRU 5025861 | Exp. 03.01.2028
Our people make the difference
100+
96%
We tailor life insurance plans to meet the unique needs of your organization and its employees. Working together to understand your organization’s objectives, we can recommend the most appropriate mix of coverage and protection.
Protecting your people and your goals
NYL GBS Term Life
Access a full suite of absence solutions designed to meet regulatory leave requirements and your company-specific needs. We offer end-to-end employee support, from claim intake to return to work.
Visit our new beneficiary resources page
Accessibility Statement
Privacy & Other Policies
Terms of Use
Putting Benefits To Work For People SM
1 Empathy is not affiliated with New York Life Insurance Company or any subsidiaries and provides this service at no cost to you. The use of this service is optional. This program is not available under policies issued by New York Life Group Insurance Company of NY. 2 These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. Some services are available at the option of the employer for an additional cost. Programs are provided through third party vendors who are solely responsible for their products and services. Full terms, conditions and exclusions are contained in the applicable client program description and are subject to change. Program availability may vary by plan type and location and are not available where prohibited by law. These programs are not available under policies issued by New York Life Group Insurance Company of NY. Services are provided exclusively by ComPsych®. ComPsych is solely responsible for its services and is not affiliated with New York Life Insurance Company or any of its affiliates. 3 The Survivor Assurance Program for beneficiaries is available to beneficiaries receiving coverage checks over $5,000 from New York Life Group Benefit Solutions Life and Accidental Death and Dismemberment programs. Survivor Assurance accounts are not deposit account programs and are not insured by the Federal Deposit Insurance Corporation or any other federal agency. Account balances are the liability of the insurance company and the insurance company reserves the right to reduce account balances for any payment made in error.Counseling, legal or financial assistance and discount programs are not available for policies issued by New York Life Group Insurance Company of NY.
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.