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Accelerate absence management with an easy-to-use benefits portal designed to support your people in their time of need, while keeping your business on track.
Digital innovation
to help you stay ahead
New York Life Absence Assist
SM
A simplified leave experience through myNYLGBS.com
Streamline absence management with
one portal that powers your program needs.
Built for changing times
Gain confidence with an absence administration platform that accommodates today’s dynamic business conditions.
Continuous technological innovation
Automated federal, state and company leave policy updates
•
•
•
Data connectivity options and API capabilities
myNYLGBS.com
Putting Benefits to Work for People
Get Started
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010
© 2025, New York Life Insurance Company. All rights reserved.
NEW YORK LIFE, and the NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company.
123949 1023 SMRU 5767545.1 Exp. Date 3.3.2025
* For privacy reasons, employers will not see the provider’s name and specialty in the medical records tracker tool.
Accessibility Statement
Accessibility Statement
Privacy & Other Policies
Privacy & Other Policies
Terms of Use
Terms of Use
Terms of Use
Note: The portal screen captures presented are solely for illustrative purposes and are subject to change. The details provided are fictional and do not represent any individual’s personal information. Some features displayed throughout the site are limited for employee users or employer administrator roles. Please contact your NYL GBS representative to learn more.
Real-time status of medical records requests for disability claims is tracked — including updates for initial requests, follow ups, and receipt.
Medical Request Activity
02/04
Users can see a holistic view of their leave and disability benefit coverage today and in the future.
• Key dates
• Current status
01/04
Claim Timeline
Putting Benefits To Work For People
SM
Enhanced access
to claim details
We help make
managing absence easier.
Understanding how to plan for a leave
and navigate the process can be
confusing and often challenging.
How we help employees
For
Employees
Managing multiple systems, processes
and paperwork to facilitate and track
leave can be time consuming.
How we help employers
For
Employers
Explore features and support available.
For a demo of our new capabilities, reach out to your
New York Life Group Benefit Solutions representative or contact us online.
Learn More
One portal coordinates claim and leave activity, analytics, and billing capabilities.
Consolidated for your convenience
Self-service
administration
Transparent,
role-based
access
Customizable
dashboard &
real-time reporting
Access to
key details
Disability
plan analytics
Providing insight into disability
claim drivers and trends.
Disability plan analytics
Self-service administration
Access to key details
Quickly access to check
important dates, claim activity
and return-to-work status.
Access to key details
Disability plan analytics
Customizable dashboard & real-time reporting
Enhanced reporting
with integrated data
and customizable displays.
Customizable dashboard
& real-time reporting
Access to key details
Transparent, role-based access
Easily add new users and
manage their access to various capabilities in the portal.
Transparent,
role-based access
Customizable dashboard & real-time reporting
Self-service administration
Manage reporting, billing
and administration across all
products in one place.
Self-service
administration
Transparent, role-based access
Disability plan analytics
Streamlined Intake
HIPAA-compliant electronic authorization
•
Pre-filled absence request forms
•
Online claim submission
•
Opt in for direct deposit
•
Learn more
Click to learn more
Easy Access
Customized employee dashboard
•
Check claim and payment status
•
Upload documents with ease
•
Report intermittent time and request extensions
•
Confirm return-to-work date
•
Learn more
Click to learn more
Personalized Guidance
Connect directly with
your claim team
•
Phone, text, and
click-to-chat support
•
Single, designated
absence manager
•
Learn more
Click to learn more
Filing a claim is simple for employees with step-by-step tips along the way.
Online claim submission
Streamlined Intake
Auto-filled with personal
information to help save time.
Pre-filled absence
request forms
Streamlined Intake
An authorization form that allows us to request medical records on behalf of the employee.
HIPPA-compliant
electronic authorization
Streamlined Intake
This option allows payments to
be made quickly and securely.
Opt in for direct deposit
Streamlined Intake
Employees can easily share documents from any device, including mobile.
Upload documents
with ease
Easy Access
Easily view and track payment,
disability and leave details.
Check claim and
payment status
Easy Access
The dashboard displays actions
needed, important messages
and coverage information.
Customized
employee dashboard
Easy Access
Easily report intermittent leave
and request extensions.
Report intermittent time
and request extensions
Easy Access
Once a leave is complete, a return-to-work date can be submitted in one click.
Confirm
return-to-work date
Easy Access
An absence manager provides
one-on-one assistance when
more support is needed.
Single, designated
absence manager
Personalized Guidance
Get help along the way via text,
click-to-chat, or call us for assistance.
Phone, text, and
click-to-chat support
Personalized Guidance
Employees can message their
claim team within myNYLGBS
to share claim updates.
Connect directly with
your claim team
Personalized Guidance
Information to help employees understand absence benefits
and how they work.
Educational resources
Personalized Guidance
Educational resources
•
*
Easy Access
Customized employee dashboard
•
Check claim and payment status
•
Upload documents with ease
•
Report intermittent time and request extensions
•
Learn more
Click to learn more
Confirm return-to-work date
•
Personalized Guidance
Learn more
Click to learn more
Close
Online claim
submission
Pre-filled absence
request forms
HIPPA-compliant
electronic authorization
Upload documents
with ease
Check claim and
payment status
Check claim and
payment status
Check claim and
payment status
Online claim
submission
Pre-filled absence
request forms
HIPPA-compliant
electronic authorization
Opt in for direct deposit
Close
Upload documents
with ease
Check claim and
payment status
Customized
employee dashboard
Report intermittent time
and request extensions
Confirm
return-to-work date
For a demo of our new capabilities, reach out to your New York Life Group Benefit Solutions representative or contact us online.
Learn More
One portal coordinates claim and leave activity, analytics, and billing capabilities.
Consolidated for your convenience
Self-service
administration
Transparent,
role-based
access
Customizable
dashboard &
real-time reporting
Access to
key details
Disability
plan analytics
Disability plan
analytics
Access to
key details
Customizable dashboard
& real-time reporting
Transparent,
role-based access
Self-service
administration
Displays absence managers’ notes, allowing employers to gain a deeper understanding of employees’ leave decisions and rationale.
Leave Strategy Notes
04/04
Provides employers with a timeline
of incoming and outgoing calls and texts, offering valuable insights
into claim activity.
Claim Contact History
03/04
Real-time status of medical records requests for disability claims is tracked — including updates for initial requests, follow ups, and receipt.
*
Medical Request Activity
02/04
Users can see a holistic view of their leave and disability benefit coverage today and in the future.
• Key dates
• Current status
01/04
Claim Timeline
Enhanced access
to claim details
01/05
Provides employers with a timeline
of incoming and outgoing calls and texts, offering valuable insights
into claim activity.
Claim Contact History
03/04
Displays absence managers’ notes, allowing employers to gain a deeper understanding of employees’ leave decisions and rationale.
Leave Strategy Notes
04/04
