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Putting Benefits To Work For People SM
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
To see how we can create a benefits experience that reduces work for you and makes benefits easier for your employees, speak with your broker or contact your New York Life Group Benefit Solutions (NYL GBS) representative.
Let's talk experience
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When you need plan insights, our reporting features have you covered
Victor Verastegui Vice President, Head of Service New York Life Group Benefit Solutions
"Service excellence is about delivering exceptional, personalized and compassionate support to our customers and clients."
When it comes to service, you have options
Our “service your way” approach delivers an experience grounded in excellence, powered by people, and enhanced by smart technology.
Experience the benefits of working with us
Service your way
Your data connection
Digital done right
All about people
1 Based on New York Life Group Benefit Solutions 2024 book of business and is subject to change. 2 Based on 2024 NYL GBS Medical Underwriting Performance Report. The information in this document was prepared by New York Life Group Benefits Solutions and New York Life Group Benefit Solutions is solely responsible for its accuracy and completeness. ADP and other third parties make no representation as to the accuracy or completeness of any information contained herein. ADP®, Alight®, Benefitfocus®, bswift®, Businessolver®, Plansource®, UKG®, Workday®, other third party administrative platforms and New York Life Group Benefit Solutions are independent entities, and each entity is responsible for the products and services that it provides. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
A connected benefits experience creates a successful benefits experience. That’s why we focus on smart connectivity. From implementation to daily administration, you can count on us to “connect the dots” throughout the benefits journey to optimize your benefits spend and deliver the outcomes you need.
Creating an easier, smarter benefits experience.
Discover smart connectivity
Workday
ADP
Smart connectivity
Service in action: Helping Frank return to work
Because our people stay with us, our expertise runs deep
When it comes to service, we truly believe that our people make the difference. We're always ready to help, guide, and solve whenever you or your employees need us.
Our team is your team
When a routine motorcycle ride turned into a serious traffic accident for Frank, NYL GBS professional teams collaborated on a personalized assessment and return-to-work plan. See how they worked together to help Frank return to his job safely and with confidence.
What are our clients saying?
Jenn Enrollment Team Leader
"I’m excited to lead a team that finds creative ways to deliver enrollment success for clients while helping employees engage with their benefits."
With you in those moments that matter
Tricia Implementation Manager
"My goal is to deliver a seamless implementation experience through clear communication, trusted consultation, and a dedication to excellence."
Adam Customer Care Advocate
“Collaborating with an incredible team to improve customer experiences is the best part of my job. I love turning insights into meaningful changes for our clients.”
Rachel Claim Specialist
“I value being there for claimants during difficult times, guiding them through their disability claims with support and care. Making a difference in their lives is why I love what I do.”
Melody Survivor Support Specialist
"Providing compassionate support and resources to grieving families during their most challenging moments is such an honor to me."
Ashley Account Manager
"Building trust and loyalty with clients over the years is the most rewarding part of my role. I love helping our clients innovate their benefits offerings."
number of employees have been with us for at least 15 years
674
years average tenure of our Account Management team
11
years average tenure of our Service team
10
1. NYL GBS internal analysis of average tenure, 2024 (Based on New York Life Insurance Company acquiring Cigna’s Group Insurance business in 2020, which first introduced group benefit products and services in 1912). New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
My account team is attentive, always willing to help, and works with us to make our employee experience better.
Tolmar Inc
Our NYL team is personable, easy to work with and take the time to answer our questions.
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Filing a claim was quick and easy to navigate. The explanations and examples made it clear and simple.
Our NYL GBS team is great and easy to work with. We love the solutions they can offer large companies.
We are so glad we made the switch to NYL GBS. Our support team is quick, responsive, and thorough.
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Our “service your way” approach delivers an experience grounded in excellence, powered by people, and enhanced by smart technology. Service excellence isn’t just a catch phrase—it’s our commitment to supporting you and your employees when it matters most.
A simplified, one-stop platform for benefits administration
Comprehensive reporting
Access robust data and reports for plan insights and a full view into employee claim details. Learn more
Built from real customer feedback, our digital experience is designed to meet people where they are — offering "always on" access to claims, benefits, and support, whenever and wherever they need it.
Digital done right means reducing work for you
Role-based access
Secure, tailored views, including supervisor oversight and the ability to share access across your organization
Tailored experience
Easy access to forms, documents and plan details specific to your company
Streamlined administration
Single platform for claims, absences, billing, and reporting across all coverages
The portal is user friendly and the mobile version is simple. I love it because I'm limited with my time and focus.
What are our customers saying?
NYL GBS Customer
"This is a great and effective benefits site with supporting details on how to file a claim. It was easy."
Technology in action: See how myNYLGBS helps make benefits easier
average employer visits per month
90K
of users are likely to return to myNYLGBS
92%
employee user satisfaction with myNYLGBS
83%
Digital by the numbers
Shannon Shafer Digital and Client Data Solutions Lead
Digital done right means integrated channels, consistent data, and frictionless experiences — giving customers what they want, when and where they want it, backed by a deliberate investment in understanding their needs.
Streamlined claim intake
Ongoing claim management
Access to support throughout
2. NYL GBS Internal Claims and survey data, 2024 Visuals on this page are for illustrative purposeses only and are subject to change. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
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Simple, guided claim submission with pre-filled personal info to save time
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HIPAA-compliant authorization lets us securely request medical records for employees
Helpful tips outline what to expect after filing a claim
Easily confirm a return to work date, report intermittent time, and request extensions
Ability to check status, view payment details, and upload documents from any device
Personalized claim snapshot shows a simple, real-time overview that updates as the claim evolves
Access to claim managers for personalized support
Educational resources help employees learn about their benefits
More convenient ways to connect with live chat, email and text
This is a great and effective benefits site with supporting details on how to file a claim. It was easy.
2
Users can see a holistic view of their leave and disability benefit coverage today and in the future.
Claim Timeline
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Medical Request Activity
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Provides employers with a timeline of incoming and outgoing calls and texts, offering valuable insights into claim activity.
Claim Contact History
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myNYLGBS simplifies claims for employees—from intake to payment
1. Are analytics only for disability now? Leave analytics coming soon?
To learn more about our approach to data, see sample reports, or hear about other ways we make benefits easier, speak with your broker or contact your NYL GBS representative.
Let's talk data
Get detailed insights into individual claims
We know every HR team has unique needs when it comes to reporting. That’s why our portal offers real-time updates and customizable reports—giving you quick access to the data that matters most, whether it's tracking claim activity, measuring business impact, or ensuring payroll accuracy.
Taking complexity out of claims
Cara Sneed NYL GBS Reporting Lead
We're focused on simplifying your reporting experience with easy to use tools. All the data you need, when you need it, in the way that works best for you.
View claim changes
Easily highlight recent changes so you know where to dedicate your attention
Intermittent time tracking
Keep operations running smoothly with leave tracking that shows who is out, their status and the applicable leave programs
Return-to-work reports
Ensure a smooth transition back to work with estimated and actual return-to-work dates and accommodation details
Payment reports
Ensure simple, accurate payroll processing with access to payment details and tax info
Claim status
Live claim updates including pending information
Analytics
Spot trends to proactively manage claims & support healthier employee outcomes
Access the data you need to be successful
Visuals on this page are for illustrative purposeses only and are subject to change. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
Real-time status of medical records requests for disability claims is tracked — including updates for initial requests, follow ups, and receipt.
Displays absence managers’ notes, allowing employers to gain a deeper understanding of employees’ leave decisions and rationale.
Leave Strategy Notes
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data connectivity options with your HR system can help pull real-time reporting updates to reduce errors and simplify administrative tasks
300+ data elements and 50+ standard, best practice reports with the ability to customize for your needs
Simple reporting to meet your needs
Expansive reporting
Automate and schedule reports with options to share with up to 50 recipients
Schedule reports
Data connectivity options with your HR system can help pull real-time reporting updates to reduce errors and simplify administrative tasks
Integrated data
Zoom
Program insights dashboard in action
Download transcript
Absence and Voluntary Benefits Dashboards highlight key information to help you track, analyze and optimize benefits programs
Customizable dashboards
Absence and Voluntary Benefits Dashboards highlight key information to help you track, analyze and optimize benefits programs.
Your data concierge
Secure, tailored views, including supervisor oversight
The portal is user friendly and the mobile version is simple. I love it becasue I'm limited with my time and focus.
90,000
Making claims easier for employees
Ongoing Claim management
2. NYL GBS Internal Claims and survey data, 2024 New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2025, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
Personalized claim dashboard shows a simple, real-time overview that updates as the claim evolves
To learn more about our approach to data, see sample reports, or hear about other ways we make benefits easier, speak with your broker or contact contact your NYL GBS representative.
Empowering you with the insights you need
View claims
Ensure a smooth transition back to work with estimated and actual return-to-work dates and accommodation details.
Real time claim updates including pending information
