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Putting Benefits To Work For People®
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2026, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company. SMRU 8048980.1 Exp Date: 7/1/2029
Explore the experience
See how we help simplify benefits management.
Service built around your needs
Dedicated support backed by specialized expertise
Consultative
Coordinated setup across enrollment, billing, claims, reporting, and service
Connected
Defined steps, timelines, roles, and responsibilities
Clear
Explore SmartStart Implementation
Your benefits experience starts with implementation. New York Life’s SmartStart Implementation provides a clear, connected onboarding experience with aligned expectations, coordinated setup, and expert guidance from start to launch.
A strong start to your service experience
Victor Verastegui Vice President, Head of Service New York Life Group Benefit Solutions
"Service excellence is about delivering exceptional, personalized and compassionate support to our customers and clients."
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Data to manage with confidence
Explore how insights can help track activity, monitor trends, and support more informed decisions.
Digital tools that simplify work
See how digital tools can simplify claims, billing, reporting, forms, and plan details.
People who can help
Learn how expert support helps with questions, issues, and complex needs.
Explore the ways service supports you
Reduce administrative work, get clearer answers, and give employees a simpler benefits experience with flexible support from our people, digital tools, and connected data.
Service designed around the way you work
Service your way
Your data connection
Digital done right
All about people
1. New York Life Group Benefit Solutions internal analysis of average tenure, 2026 (Based on New York Life Insurance Company acquiring Cigna’s Group Insurance business in 2020, which first introduced group benefit products and services in 1912). New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2026, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
We are so glad we made the switch to NYL GBS. Our support team is quick, responsive, and thorough.
Our NYL GBS team is great and easy to work with. We love the solutions they can offer large companies.
My account team is attentive, always willing to help, and works with us to make our employee experience better.
What are our clients saying?
After a serious motorcycle accident, Frank needed support getting back to work safely. Watch how coordinated claims expertise and return-to-work planning helped him move forward with confidence.
Support beyond the claim
Melody Survivor Support Specialist
"Providing compassionate support and resources to grieving families during their most challenging moments is such an honor to me."
Rachel Claim Specialist
“I value being there for claimants during difficult times, guiding them through their disability claims with support and care. Making a difference in their lives is why I love what I do.”
Adam Customer Care Advocate
“Collaborating with an incredible team to improve customer experiences is the best part of my job. I love turning insights into meaningful changes for our clients.”
Ashley Account Manager
"Building trust and loyalty with clients over the years is the most rewarding part of my role. I love helping our clients innovate their benefits offerings."
Tricia Implementation Manager
"My goal is to deliver a seamless implementation experience through clear communication, trusted consultation, and a dedication to excellence."
Jenn Enrollment Team Leader
"I’m excited to lead a team that finds creative ways to deliver enrollment success for clients while helping employees engage with their benefits."
With you in those moments that matter
number of employees have been with us for at least 15 years
700+
years average tenure of our Account Management team
12
years average tenure of our Service team
10
Experience you can count on
1
When it comes to service, we truly believe that our people make the difference. We're always ready to help, guide, and solve whenever you or your employees need us.
Our team is your team
2. Based on New York Life Group Benefit Solutions 2025 Internal Data Visuals on this page are hypothetical examples for illustrative purposes. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2026, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
Filing a claim was quick and easy to navigate. The explanations and examples made it clear and simple.
This is a great and effective benefits site with supporting details on how to file a claim. It was easy.
The portal is user friendly and the mobile version is simple. I love it because I'm limited with my time and focus.
What are our customers saying?
average employer visits per month
100K
employee user satisfaction with myNYLGBS
83%
of users are likely to return to myNYLGBS
91%
Digital by the numbers
2
Secure, tailored views, including supervisor oversight and the ability to share access across your organization.
Role-based access
Access robust data and reports for plan insights and a full view into employee claim details. Learn more
Comprehensive reporting
Easy access to forms, documents and plan details specific to your company.
Tailored experience
Single platform for claims, absences, billing, and reporting across all coverages.
Streamlined administration
A simplified, one-stop platform for benefits administration
Access to claim managers for personalized support
3 / 3
Educational resources help employees learn about their benefits
2 / 3
More convenient ways to connect with live chat, email and text
1 / 3
Easily confirm a return to work date, report intermittent time, and request extensions
Ability to check status, view payment details, and upload documents from any device
Personalized claim snapshot shows a simple, real-time overview that updates as the claim evolves
Helpful tips outline what to expect after filing a claim
HIPAA-compliant authorization lets us securely request medical records for employees
Simple, guided claim submission with pre-filled personal info to save time
Streamlined claim intake
Ongoing claim management
Access to support throughout
myNYLGBS simplifies claims for employees —from intake to payment
See how the employee portal helps make benefits simpler, with key information and tools in one place.
Take a closer look at myNYLGBS
Built from real customer feedback, our digital experience is designed to meet people where they are — offering "always on" access to claims, benefits, and support, whenever and wherever they need it.
Digital tools that reduce work
#dee7eb
Visuals on this page are hypothetical examples for illustrative purposes. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2026, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.
See how Smart Connectivity helps benefits information flow across systems, reducing manual work and making benefits easier to manage.
Connect more than your data
Explore Smart Connectivity
“
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– National Healthcare Client
The dashboard gives me all the data I need and it is such a powerful tool for our people-leaders.
Displays absence managers’ notes, allowing employers to gain a deeper understanding of leave decisions and rationale.
Leave Strategy Notes
5 / 5
Provides employers with a timeline of incoming and outgoing calls and texts, offering valuable insights into claim activity.
Claim Contact History
4 / 5
Tracks the real-time status of requests for medical records for disability claims— including updates for initial requests, follow ups, and receipt.
Medical Request Activity
3 / 5
Users can see a holistic view of their leave and disability benefit coverage today and in the future.
Claim Timeline
2 / 5
Provides HR teams with a real-time, centralized view of claim status, progress, and next steps.
Employer Claim Tracker
1 / 5
Get detailed insights into individual claims
Zoom
See program insights dashboard in action
Data connectivity options with your HR system can help pull real-time reporting updates to reduce errors and simplify administrative tasks.
Integrated data
Automate and schedule reports with options to share with up to 50 recipients.
Schedule Reports
300+ data elements and 50+ standard, best practice reports with the ability to customize for your needs.
Expansive Reporting
Clear, actionable insights provide complete visibility into voluntary benefits utilization.
Voluntary Benefits Dashboard
Customizable overview provides at-a-glance visibility into who’s out, why, what’s pending, and where action is needed.
Absence Dashboard
Simple reporting to meet your needs
Return-to-work reports
View estimated and actual return-to-work dates.
Analytics
Identify trends to help manage claims.
Claim changes
Spot recent updates that need attention.
Intermittent time tracking
Track who is out, their status and applicable leave programs.
Payment reports
Access payment details and tax information.
Claim status
Real-time updates and pending information.
Access the data that matters
Track claim activity, business impact, and payroll details with customizable reports and timely updates.
Clearer data, faster decisions
Displays absence managers’ notes, allowing employers to gain a deeper understanding of employees’ leave decisions and rationale.
Real-time status of medical records requests for disability claims is tracked — including updates for initial requests, follow ups, and receipt.
Provides HR teams with real-time, centralized view of claim status, progress, and next steps.
