This enables autonomy at every layer, from customer-centric offer and price setup to intent-driven operations throughout the lifecycle of services and network slices, as well as network operations themselves. Nokia is acknowledged as a leader in network automation and OSS software, so we are here to help you on your journey to autonomous operations. Read on to discover a few examples of how we help our customers today.
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Unlocking the exponential potential of networks
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Automation and autonomous behavior play a crucial role in strengthening the relationships between CSPs and enterprises. CSPs today are on a journey towards autonomous behavior and operations, which offers unprecedented opportunities for revenue growth and operational efficiencies. CSPs gain full control over their networks through advanced observability, deep intent understanding, AIOps-driven intelligence, and closed-loop automation.
Telco AI for Today and Tomorrow
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Topology
Network discovery
Service stitching
Observability Fabric
Inventory
End-to-end service monitoring
APIs
ML-enabled policies
What-if analysis
Performance prediction
Intelligent RCA and SIA
Dynamic Policies
Digital Twin
AIOps enablers
AI-driven operations
Business outcome driven
Intent-driven orchestration
Service feasibility negotiation
Act
Think
Sense
Service orchestration
Service Assurance
Unified Inventory
Predictive SLA assurance
AIOps use cases
App ecosystem exposure
Closed-loop automation
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Network slicing unlocks new business opportunities for operators. They can offer new services for enterprises in campus or city areas, 5G Fixed Wireless Access services for homes and home offices as well as cloud gaming services with low-latency enabled by edge slicing. By using full automation, you can design, deploy and assure business-intent driven, reliable and scalable services to establish long-tail revenue streams that enhance the monetization of your network.
Related content
Automate 5G slice lifecycle management with Nokia Digital Operations software
stc selects Nokia Orchestration Center
Here's how to make Network Slicing work efficiently
Nokia enables end-to-end slice orchestration through our Orchestration Center that provides a service design solution for creating catalog items for network slices and rich orchestration and policy management to support automated orchestration cases. This enables on-demand connectivity services for all kinds of vertical business needs, automated and standardized 5G network slice orchestration, fast deployment with low TCO and closed-loop operations and lifecycle management for 5G slices.
Nokia’s end-to-end slice orchestration and assurance
Read the case study
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Days to minutes
100,000
managed objects and
parameters
100s
of person hours
Minutes
Create or Modify
5G end-to-end slice orchestration
Our customer, a NAM CSP, was looking to support end-to-end orchestration and assurance of the slice lifecycle in a multi-domain, multi-vendor network. Our solution used the cloud for faster deployment on a readily available flexible infrastructure, and enabled fully automated slice implementation: from the customer order submitted via the self-service enterprise portal to slice instantiation across multi-vendor cloud, core and transport domains.
Discover the Details
5G slicing automation
NaaS orchestration
Inventory data synchronization
AIOps: Alarm reduction
AIOps: Preventive scaling
Create or modify
Manual approach takes
Automated approach takes
Proven by Tier 1 CSPs with Nokia Orchestration Center
Cross-domain dynamic slice orchestration
Conclusion
Manual Approach takes
Automatic approach takes
Intent-driven approaches enable CSPs to manage the lifecycle of a 5G network slice through its expressed business intent, and dynamically match network resources to customer needs. This can allow the CSP to simplify provisioning, precisely target capabilities depending on application, and ultimately provide the same connectivity support more efficiently – reducing cost and time-to-market, while enabling them in turn to focus resources on unlocking new business models.
Intent-based autonomous operations
Unlocking revenue and efficiency
DTW catalyst overview
Nokia, a Mobile AI trailblazer, tackles this issue by offering AI-driven energy management automation with our AVA Energy Efficiency software. By optimizing power usage in active and passive network equipment, this AI-powered solution reduces energy consumption while enhancing network performance. Our software saves energy based on factors such as time, location, configuration, and usage. With Nokia AVA Energy Efficiency, you can reduce your carbon footprint by up to 30% without compromising the customer experience you deliver.
Nokia’s business intent-driven orchestration
Nokia Orchestration Center provides a self-adaptive, intent-driven solution that autonomously manages changes per business need or network. The service orchestration solution acts as a full, intent-driven autonomous lifecycle management. Dynamic service delivery process in the cloudified network manages business or network changes autonomously and the solution simplifies integration between customer BSS and service orchestration application so that network complexity is not exposed to the BSS layer as it is with the existing solutions.
Nokia Orchestration Center provides a self-adaptive, intent-driven solution that autonomously manages changes per business need or network. The service orchestration solution acts as a full, intent-driven autonomous lifecycle management. Dynamic service delivery process in the cloudified network manages business or network changes autonomously and the solution simplifies integration between customer BSS and the service orchestration application so that network complexity is not exposed to the BSS layer as it is with the existing solutions.
TMF921 Catalyst engagement
Market-driven orchestration
As part of several TM Forum catalysts, our OSS software integrated to a BSS solution via the TM Forum 921 Intent API, in conjunction with traditional Network-as-a-Service APIs to showcase intent-driven orchestration. CSPs can use this API to enhance revenue generation and leverage their 5G investments. By seamlessly capturing enterprise orders, implementing customized service level agreements, employing outcome-driven pricing models, and optimizing network efficiencies, CSPs can confidently navigate the digital landscape and monetize 5G investments.
Economic Value
Read the full case study
Digital operations and end-to-end orchestration enables slice-based innovation ecosystem and new revenue opportunities by offering NaaS capabilities to new industries, including wholesale businesses. Nokia Orchestration Center automates the orchestration of end-to-end services, including 5G slice-based services, in multi-domain, multi-vendor and multi-technology networks.
Nokia Orchestration Center
Nokia deploys Orchestration Center software for Telstra
Nokia’s NaaS offering for wholesale business segment
Network as a Service: enabling domain services
Our customer, Telstra had different network domain services delivered as wholesale services by separate solutions for each domain. These were expensive to enhance and maintain. Nokia delivered a unified cross-domain solution, based on its Orchestration Center and Unified Inventory to deliver a fully automated, integrated and uniform interface for Telstra’s wholesale customers. This means they could perform full deployment and integration processes for wholesale services self-sufficiently with an easily extendable and expandable solution, that supports new business requirements and business growth.
Network-as-a-Service (NaaS) opportunity
$15 billion
IDC expects global enterprise network infrastructure spending to hit $45 billion by 2025, with about a third of that — $15 billion — NaaS-related.
Key growth areas for communication service providers (CSPs) are increasingly aligned with the enterprise opportunity. To provide enterprise customers with new and innovative services, CSPs need to support and enable modern network capabilities and business models. As part of these modernization efforts, CSPs are offer enterprise network services like LAN/WAN, VPN, and network security in the form of a subscription model known as Network-as-a-Service (NaaS).
A TM Forum-based NaaS offering for wholesale business segment
Telecom inventory management relies on solutions that provide a complete database to track detailed information about physical and logical network components, including, for example, cell towers, cables, switches, routers, antennas and network devices. Modern inventory solutions need to leverage a data-mesh approach to map end-to-end services to the physical network. This approach enables root cause analysis (RCA), domain stitching and correlation analysis for software configurations, network connections and relationships between elements.
Telecom Inventory for Autonomous Networks
AI and graph databases for telecom inventory
Nokia’s Unified Inventory solution
Customer inventory network data synchronization
Many CSPs struggle with inventory systems that are not in sync with the network, hence the fallout of automated orchestration and assurance is high. Nokia’s Unified Inventory solution has a unique capability to reconcile networks and inventory systems while providing an adaptor framework allowing customers and partners to easily integrate with other systems. Among the benefits of our solution is the ability to synchronize data between existing customer inventory systems and the network enabling support of new cloud-based networks.
Today, communications service providers (CSPs) face the challenge of having to shrink operating costs while implementing new services faster and boosting revenues at the same time. Automation is critical to achieving these objectives. A precise and dynamic inventory system forms the foundation for effective automation by leveraging a deep understanding of network and services coupled with real-time insights.
The Nokia Unified Inventory solution provides all necessary information about services and service assets in near real-time, enabling modern operational functions like MLOps, AIOps, service orchestration and assurance. Better data integrity also helps you to improve your network automation efficiency and effectiveness.
Traditional Operations Support Systems (OSS) have served a purpose to enable Communications Service Providers (CSPs) to run their networks for over 30 years. We have now reached a time where there is a need to significantly refresh these systems due to the dynamic market pace expectations of the 5G-era, the emerging requirement to interface to vertical industry enterprises and the order of magnitude increase in complexity of the networks.
Automated assurance for autonomous operations
AIOps Accelerates Closed-Loop Autonomous Operations
Nokia Assurance Center
One of the challenges CSPs face today, is around alarm reduction and incident management; operations today are flooded with network alarms and need mechanisms to quickly understand correlation and causality to pin-point relevant faults and resolve root cause. Nokia Assurance Center helps to reduce noise from the network and highlights incidents based on priority and severity.
Nokia’s Assurance Center for alarm reduction
Event noise reduction and incident management
Many of our customers are looking to reduce alarm volume and focus on incidents by priority and to increase early identification of faulty situations to prevent more serious network issues that might lead to complete outages. Nokia’s Assurance Center enables decision automation to filter, route and enrich tickets in runtime according to fault severity, driving operations efficiency leading to immediate full-time equivalent gains in productivity: data-driven root cause detection and automated resolution. This has resulted in customers globally achieving ~40% incident reduction without any human intervention.
Observability across services, networks and cloud resources is combined with ML-based enablers for correlation, forecasting, causality detection, and alarm pattern recognition. This ensures that anomalies and service-affecting degradations can be identified and resolved quickly.
Proven number of events reduction
95-98%
Automated actions based on abnormal behaviors
Our Tier 1 customer in NAM was looking to move to preventive optimization and planning and to be able to automatically scale network functions to maintain domain level SLAs as well as automated handling of capacity issues at the telco cloud layer. Nokia’s Assurance Center used AIOps Enablers, Analytics and Automation together with our MLOps framework for automated actions based on abnormal behaviors. Our solution enabled increased productivity and the ability to fix things faster, and our pre-built KPI knowledge was used for policy management and automated optimization of telco cloud network functions.
We’re more than just a leading network automation and OSS software vendor. We’re a trustworthy partner committed to your success and accompanying you on your journey towards autonomous networks. With a proven track record of delivering real results at scale and deep telecom expertise, we offer innovative solutions customized to your needs. We aim to help you harness the exponential potential of your network to achieve full autonomous operations with our market leading Digital Operations Center software.
This innovative, AI-driven data model analyzed 30 dimensions, from subscriber information to usage patterns, to offer precise customer insights and personalized recommendations. This proactive approach helps reduce churn and positively impacts customer engagement and loyalty. Specific benefits achieved were:
Reduced time-to-market: recommendation campaign launched in less than one hour
Effective personalization: over 20x more customer visits in Ooredoo’s marketplace during the first 12 months
Revenue growth: up to 9x improvement in real-time and contextual recommendations take-up rates compared to batch-based campaigning
In the past, CSPs relied on customer complaints and surveys to improve customer experience (CX). Today, we need a drastically different approach to CX; it must leverage AI/ML to correlate and analyze network data, customer feedback, and trouble ticket information. In turn, you’ll transform CX and reduce costs at the same time. If you’re a telecom service provider, maintaining network and service quality is a top priority for you. We offer a wide range of AI-driven software to provide you with real-time insights into your network’s usage patterns and performance. Armed with this knowledge, you will design, deploy, and assure high-quality services today that will drive customer loyalty into the future.
Nokia AVA Data Suite
Nokia AVA AI for Video Services
Nokia AVA Customer Journey Orchestration
Nokia AI Solutions for Network and Service Performance
Case Study: China Mobile Prioritizes CX and Opex Savings with AI
China Mobile wanted to deliver proactive customer experience management. To do so, the CSP chose Nokia’s AI-powered Broadband User Perception Improvement solution. Departing from traditional customer feedback methods, China Mobile leveraged the AI software suite to catalog network data, trouble ticket records, and customer satisfaction surveys to deploy a closed-loop automated solution. This innovative approach identified potential user dissatisfaction and pinpointed root causes, leading to optimized efficiency and a remarkable €2.5 million annual reduction in OPEX – a notable goal for any service provider
Blazing a Sustainable Trail
Transforming CX
Operational Efficiency
Key to Monetization
AI-powered Security
Nokia for your Telco AI
early detection of network issues
97%
success rate for first-time right recommendations
90%
accuracy in identifying sleeping cells in near real-time
100%
Our intelligent software optimizes network and service quality by analyzing usage patterns from subscribers, devices, and apps. This data-driven approach has led to substantial CX improvements for our customers, including:
reduction in video buffering
59%
Other results
- An accuracy rate of approximately 86% in identifying excessively low user experiences - A 15% improvement in home broadband user perception within just four months - A nearly 7.5-fold increase in total work efficiency
Innovation Value
- Reduced end-to-end problem diagnosis time from 120 minutes to 10 minutes - Savings of approximately 26,000 man-days per month in human resources - A remarkable 50% reduction in on-site repairs and a 95% decrease in repeat customer visits
Nokia AVA Fixed Network Insights
Nokia AVA Customer & Mobile Network Insights
Case Study: How Fixed Network Insights helped Swisscom
The telecom industry has undergone an incredible transformation spurred by rapid advancements in IoT, 5G, autonomous vehicles, and other innovative services. 5G technology and software have allowed CSPs to boost network efficiency, enhance customer satisfaction, and streamline operations. Still, new challenges arise with the introduction of various layers, hybrid cloud solutions, network domain stitching, and the increased complexity of end-to-end service operations and assurance.
Nokia’s Assurance Center for pattern recognition
Achieving true autonomous behavior at every level requires more than basic automation. Current tools for network and service operations are slow, siloed, unresponsive, and unable to predict future outcomes. Attempts to control AI through external engines integrated with existing tools are counterproductive. In the future, AIOps will be an integral component of all tools, enhancing the closed-loop autonomous processes and taking them to the next level.
AVA Open Analytics
Mediation
Customer Journey Orchestration
AVA Charging (SaaS)
Data marketplace
NWDAF
Assurance Center is optimized for 5G and network slicing assurance, including CSMF, NSMF and NSSMF functions, and provides closed-loop, automated resolution of anomalies and service degradations.
Nokia’s AIOps network and service assurance capabilities enable you to proactively assure any type of service and 5G slices by leveraging data-driven closed-loop automation. Our Assurance Center is designed to help CSPs, neutral hosts and enterprises to move faster towards autonomous network and service operations with AIOps-driven assurance.
of incidents automatically resolved without any human intervention in real-world networks today
40%
Content to add
Unlock your network's potential
E2e service monitoring
ML enabled policies
AI driven operations
Intent driven orchestration
E2e Service orchestration
E2e Service Assurance
AI Ops use cases
Closed loop automation
