We leverage our deep knowledge of our customers' needs, networks, and data, along with our extensive experience in deploying secure AI-powered telecom software to uniquely position ourselves as the preferred communications service provider (CSP) and enterprise partner. We deliver AI-powered solutions to transform your business in five key areas: sustainability, network and service quality, operational efficiency, business innovation, and trust. This e-book showcases how we deploy AI and machine learning across these areas to address our customers' top business objectives.
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Telco AI for Today and Tomorrow
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Artificial Intelligence (AI) is aggressively reshaping the telecommunications industry. It optimizes network resources, streamlines service operations, and revolutionizes the customer experience. Companies have no choice but to invest heavily in AI to transform their services in the 5G era and prepare for 6G. The emergence of Generative AI and large language models has only intensified this interest. Nokia is acknowledged as a Telco AI trailblazer and as one of the world's most ethical companies, and our commitment to responsible AI practices is unwavering.
The telecom industry, while instrumental in connecting the world, faces its share of sustainability challenges. The energy consumption required to power network infrastructure is a critical concern. As the world turns its attention towards reducing carbon footprints, addressing energy consumption becomes a non-negotiable for players in the 5G-era digital ecosystem.
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Nokia Energy Efficiency
Nokia ESG Strategy
Whitepaper: Controlling energy use: the role of AI-based solutions
Nokia, a Mobile AI trailblazer, tackles this issue by offering AI-driven energy management automation with our AVA Energy Efficiency software. By optimizing power usage in active and passive network equipment, this AI-powered solution reduces energy consumption while enhancing network performance. Our software saves energy based on factors such as time, location, configuration, and usage. With Nokia Energy Efficiency, you can reduce your carbon footprint by up to 30% without compromising the customer experience you deliver.
Nokia's AI Solutions for Sustainability
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“Efficient energy consumption is an increasingly important aspect of our network operations. We are using intelligent systems and efficient tools like Nokia for Energy SaaS to achieve significant energy savings in our mobile network and help move us forward in delivering on our sustainability goals.”
Matthias Sauder, Director Mobile Access & Transport Networks at O2Telefónica Germany
Business benefits
10%
reduction in energy consumption
€4.5M
forecasted annual savings
14,500 GWh
0
impact on customer experience
Nokia Energy Efficiency monitors and optimizes network resources based on usage patterns to reduce power consumption without affecting network quality. It is a subscription-based solution, eliminating upfront costs and on-site maintenance.
Telefonica Germany Slashes Energy Consumption with Energy Efficiency
Telefonica Germany faced significant industry challenges around network densification costs, growing network traffic levels, and rising energy costs. To combat these issues, Telefonica Germany chose Nokia Energy Efficiency to deliver new value to customers by reducing network energy consumption, simplifying operations, and meeting customer-defined KPIs. The Tier 1 CSP chose a Service-as-a-Subscription (SaaS)-based model eliminating upfront capital expenditure and avoiding the need to perform on-site software maintenance and updates.
Discover the Details
Path to a Sustainable Future
Transforming CX
Operational Efficiency
Business Innovation
AI-powered Security
Nokia for Telco AI
In the past, CSPs relied on customer complaints and surveys to improve customer experience (CX). Today, we need a drastically different approach to CX; it must leverage AI/ML to correlate and analyze network data, customer feedback, and trouble ticket information. In turn, you’ll transform CX and reduce costs at the same time. If you’re a telecom service provider, maintaining network and service quality is a top priority for you. We offer a wide range of AI-driven software to provide you with real-time insights into your network’s usage patterns and performance. Armed with this knowledge, you will design, deploy, and assure high-quality services today that will drive customer loyalty into the future.
Nokia Data Suite
Experience Prescriptions
Nokia Customer Journey Orchestration
Nokia, a Mobile AI trailblazer, tackles this issue by offering AI-driven energy management automation with our AVA Energy Efficiency software. By optimizing power usage in active and passive network equipment, this AI-powered solution reduces energy consumption while enhancing network performance. Our software saves energy based on factors such as time, location, configuration, and usage. With Nokia AVA Energy Efficiency, you can reduce your carbon footprint by up to 30% without compromising the customer experience you deliver.
Nokia AI Solutions for Network and Service Performance
Case Study: China Mobile Prioritizes CX and Opex Savings with AI
China Mobile wanted to deliver proactive customer experience management. To do so, the CSP chose Nokia’s AI-powered Broadband User Perception Improvement solution. Departing from traditional customer feedback methods, China Mobile leveraged the AI software suite to catalog network data, trouble ticket records, and customer satisfaction surveys to deploy a closed-loop automated solution. This innovative approach identified potential user dissatisfaction and pinpointed root causes, leading to optimized efficiency and a remarkable €2.5 million annual reduction in OPEX – a notable goal for any service provider
Read the full case study
early detection of network issues
97%
success rate for first-time right recommendations
90%
accuracy in identifying sleeping cells in near real-time
100%
Our intelligent software optimizes network and service quality by analyzing usage patterns from subscribers, devices, and apps. This data-driven approach has led to substantial CX improvements for our customers, including:
reduction in video buffering
59%
Other results
- An accuracy rate of approximately 86% in identifying excessively low user experiences - A 15% improvement in home broadband user perception within just four months - A nearly 7.5-fold increase in total work efficiency
Innovation Value
- Reduced end-to-end problem diagnosis time from 120 minutes to 10 minutes - Savings of approximately 26,000 man-days per month in human resources - A remarkable 50% reduction in on-site repairs and a 95% decrease in repeat customer visits
Economic Value
Nokia AVA Fixed Network Insights
Nokia AVA Customer & Mobile Network Insights
Case Study: How Fixed Network Insights helped Swisscom
Choose Nokia’s Digital Operations Center software to boost your operational efficiency, which includes: - Nokia Assurance Center - Nokia Orchestration Center - Unified Inventory
Digital Operations Center
Case Studies: DO Center
Whitepaper: Accelerating the adoption of telco AI to deliver autonomous networks
Nokia's AI Solutions for Operational Efficiency
Nokia addressed these challenges by implementing advanced solutions, including alarm correlation methods, machine learning-based alarm pattern detection, and various tools like Unified Inventory modeling, dynamic topology-based correlation, a geo-map with topology alarm overlay, and alarm pattern recognition. These efforts resulted in automated issue resolution, a reduction in trouble ticket generation, and improved operational efficiency through real-time filtering, routing, and ticket enrichment based on fault severity. Specific benefits included incidents resolved without any human intervention:
AIOps-driven Event Noise Reduction and Incident Management
Nine CSP customers from across the globe chose Nokia to help them deal with operational challenges in network management. Each of these customers had to deal with a significant number of network alarms, and they needed efficient ways to quickly understand why these alarms happened and pinpoint the problems. It was also important to decrease the number of alarms and focus on the most serious incidents. Detecting issues early was crucial for preventing major network problems and outages.
Reduction in alarms
By integrating AI/ML into use cases such as alarm reduction, incident management, and anomaly detection, you can transition from reactive operations to AI-driven, intent-based operations. We can help you make this paradigm shift to achieve remarkable results such as:
Decrease in field dispatches
85%
total cost of ownership
Lower
time-to-value
Faster
39% of total incidents resolved in closed-loop automation
36% of total incidents resolved in closed-loop automation
Operational efficiency is a pressing concern for any CSP grappling with surging network traffic, hybrid networking complexity, and stagnant revenues. We help you address these challenges with intelligent software designed to help you run AI-driven autonomous operations for cost reduction and revenue generation. And the use of AI in operations (AIOps) is a critical step towards fully autonomous networks.
You’re likely one of the many CSPs trying to cut costs and monetize assets as your network evolves from one access generation to the next. We will help you move beyond connectivity by exposing network intelligence and resources through AI insights and innovative commercial models. Using our AI-powered software, you will create new AI applications and revenue streams by offering data products via APIs.
Nokia Charging as a Service
Nokia Data Marketplace
Nokia AI Solutions to Drive Business Innovation
Ooredoo achieves up to 9x improvement in real-time, contextual recommendations
Ooredoo leveraged the Nokia Customer Journey Orchestration solution to streamline its campaign and promotion launch processes, reducing the timeline from days to mere hours. Ooredoo is now able to target specific customer segments with AI-powered contextual offers, leading to increased traffic to their marketplace and mobile app.
Nokia's solutions, such as Charging and Customer Journey Orchestration, reduce costs and time to market while enabling CSPs to achieve business agility and scale. Select AI-powered solutions designed to drive business innovation and monetize 5G investments include:
Open Analytics
Mediation
Customer Journey Orchestration
Charging (SaaS)
Data marketplace
NWDAF
This innovative, AI-driven data model analyzed 30 dimensions, from subscriber information to usage patterns, to offer precise customer insights and personalized recommendations. This proactive approach helps reduce churn and positively impacts customer engagement and loyalty. Specific benefits achieved were:
Reduced time-to-market: recommendation campaign launched in less than one hour
Effective personalization: over 20x more customer visits in Ooredoo’s marketplace during the first 12 months
Revenue growth: up to 9x improvement in real-time and contextual recommendations take-up rates compared to batch-based campaigning
In a world where devices surpass the human population and cyber threats grow increasingly sophisticated, CSPs must develop a robust 5G cybersecurity strategy. Nokia, with its AI-powered threat detection, automated incident response, and centralized orchestration, fortifies network security, ensuring the protection of vital assets. These solutions not only assure the precision of network settings and security protocols but also elevate operational efficiency.
NetGuard Cybersecurity Dome
Nokia Cybersecurity
Threat Intelligence report
Nokia’s leading AI-driven security solution is NetGuard Cybersecurity Dome. This intelligent software suite is an automated defense center that uses extended detection and response (XDR), AI/ML to go beyond rule-based threat detection. Combining a full set of security tools and processes into a single system, our solution brings threat prediction, prevention, and response to your network, from end to end.
Nokia's AI Solutions for Security
NetGuard Cybersecurity Dome is equipped with advanced ML capabilities that analyze data for unusual patterns and predict potential attacks to deliver advanced security assurance of your network and its services. All in all, Nokia's NetGuard Cybersecurity Dome is your partner in building a robust, intelligent, and responsive network security system. Benefits achieved are:
AI-driven security use case: Delivering advanced security assurance
Imagine having the ability to calculate the likelihood of a security breach at the network element level, using data from multiple sources. Multi-domain threat scoring does that while giving you a clear picture of potential vulnerabilities. When it comes to responding to these threats, our automated incident response feature helps your security analysts create customized response plans that are initiated when specified triggers are activated. This helps reduce response mean-time to potential threats.
25%
75%
faster detection of security threats
reduction in recovery time
We’re more than just a telecom AI solutions vendor. We’re a trustworthy partner committed to your success. With a proven track record of delivering real results at scale and deep telecom expertise, we offer real-world solutions customized to your needs. We aim to help you harness the exponential potential of your network through AI-powered solutions and consultancy, all maintaining ethical practices. Our dedication to continuous advancements ensures that we will be by your side for the long term, leading the way toward a future fueled by AI-driven possibility. Choose Nokia CNS for a partnership built on trust and unwavering commitment to your success.
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AI-powered Trust and Security to Strengthen Network Defenses
Topics
5G cybersecurity orchestration and threat incident response solution to detect, analyze, and mitigate telco security risks faster
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The video background is pinned which means it is fixed to a specific point in the viewport. Pinning an object allows you to keep the objects always visible on the canvas, regardless of where the user scrolls on the canvas. Note: Pinned objects do not currently work on full-height embedded experiences; only standalone experience and scrolling embedded experiences. To unpin select the "pinned video background" group. Next to the X,Y coordinates click the pin icon. To replace the video, select the video on the canvas or in the layers panel and click the "Replace Video" button, which is next to the video thumbnail in the design panel. Any video settings on the original video will carry over to the new one.
Related solutions and products
Our Open Analytics framework helps CSPs accelerate AI projects
Threat Intelligence Report 2023
Report
Solution
Imagine having the ability to calculate the likelihood of a security breach at the network element level, using data from multiple sources. Multi-domain threat scoring does that while giving you a clear picture of potential vulnerabilities. When it comes to responding to these threats, our automated incident response feature helps your security analysts create customized response plans that are initiated when specified triggers are activated. This helps reduce response mean-time to potential threats. NetGuard Cybersecurity Dome is equipped with advanced ML capabilities that analyze data for unusual patterns and predict potential attacks to deliver advanced security assurance of your network and its services.
All in all, Nokia's NetGuard Cybersecurity Dome is your partner in building a robust, intelligent, and responsive network security system. Benefits achieved are:
Nokia AVA Data Suite
Nokia AVA AI for Video Services
Nokia AVA Customer Journey Orchestration
Blazing a Sustainable Trail
Key to Monetization
Nokia for your Telco AI
Blazing a sustainable trail
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Service Management Platform
An omnichannel customer experience platform that improves customer care and lowers call center OPEX
PTCL: the largest telecommunications company in Pakistan
Nokia AVA Energy Efficiency
Whitepaper: the role of AI-based solutions
Nokia’s home and access network analytics to detect and resolve network, service and device issues proactively before customers are impacted
AVA - Fixed Network Analytics
Case Study: Telefonica Germany Slashes Energy Consumption with AVA Energy Efficiency
Telefonica Germany faced significant industry challenges around network densification costs, growing network traffic levels, and rising energy costs. To combat these issues, Telefonica Germany chose Nokia AVA Energy Efficiency to deliver new value to customers by reducing network energy consumption, simplifying operations, and meeting customer-defined KPIs. The Tier 1 CSP chose a Service-as-a-Subscription (SaaS)-based model eliminating upfront capital expenditure and avoiding the need to perform on-site software maintenance and updates.
Nokia AVA Energy Efficiency monitors and optimizes network resources based on usage patterns to reduce power consumption without affecting network quality. It is a subscription-based solution, eliminating upfront costs and on-site maintenance.
“Efficient energy consumption is an increasingly important aspect of our network operations. We are using intelligent systems and efficient tools like Nokia AVA for Energy SaaS to achieve significant energy savings in our mobile network and help move us forward in delivering on our sustainability goals.”
Analyzing Network & Service Performance to Transform CX
AVA - Customer and Mobile Network Insights
Unleash limitless insights and unify your operations
Optimize broadband user experience and network operations with analytics
AVA - Fixed Network Insights
China Mobile wanted to deliver proactive customer experience management. To do so, the CSP chose Nokia’s AI-powered Broadband User Perception Improvement solution. Departing from traditional customer feedback methods, China Mobile leveraged the AI software suite to catalog network data, trouble ticket records, and customer satisfaction surveys to deploy a closed-loop automated solution. This innovative approach identified potential user dissatisfaction and pinpointed root causes, leading to optimized efficiency and a remarkable €2.5 million annual reduction in OPEX – a notable goal for any service provider.
Nokia AVA AI for video services
How Fixed Network Insights helped Swisscom
Case study
Operational Efficiency: A critical step towards AI-driven autonomous operations
Telco transformation impacts every part of your business, especially legacy OSS/BSS environments. You must invest in AI-driven, automation software for operational efficiency and faster service delivery. The use of AI in operations (AIOps) is a critical step towards fully autonomous networks.
Discover Digital Operations Center
Make intent-based service lifecycle automation a reality
Case Studies: Digital Operations Center
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5G network analytics help CSPs to create new revenues
AVA - Network Data Analytics Function
Operational efficiency is a pressing concern for any CSP grappling with surging network traffic, hybrid networking complexity, and stagnant revenues. We help you address these challenges with intelligent software designed to help you run AI-driven autonomous operations for cost reduction and revenue generation.
Case Study: AIOps-driven Event Noise Reduction and Incident Management
eduction in alarms
decrease in field dispatches
Choose Nokia’s Digital Operations Center software to boost your operational efficiency, which includes:
Business Innovation is the key to 5G (and 6G) Monetization
Secure data exchange and AI/ML orchestration with blockchain data marketplace
Convergent Charging solutions
AVA – Open Analytics framework
Product
Nokia's solutions, such as AVA Charging and Customer Journey Orchestration, reduce costs and time to market while enabling CSPs to achieve business agility and scale. Select AI-powered solutions designed to drive business innovation and monetize 5G investments include:
Case Study: Ooredoo achieves up to 9x improvement in real-time, contextual recommendations
Ooredoo leveraged the Nokia AVA Customer Journey Orchestration solution to streamline its campaign and promotion launch processes, reducing the timeline from days to mere hours. Ooredoo is now able to target specific customer segments with AI-powered contextual offers, leading to increased traffic to their marketplace and mobile app.
AVA Open Analytics
AVA Charging (SaaS)
Digital Ops
Network Analytics
